Bradley Pate Email & Phone Number

Birmingham, Alabama

Trussville, Alabama

Spearheaded opening of new pharmacy from inception to profit ensuring strict compliance with all laws and regulations governing the operations of the pharmacy with full supervisory responsibility for all staff. Provide functional supervision to professional, paraprofessional, and support staff, including training, assigning duties, and performance evaluations. Recognize potential business development opportunities and seek alternative solutions and collaborative practices. Conduct benefit investigations to determine member eligibility and coordinate co-insurance estimates. Balance asset management, workflow management, budget, and expenses to achieve financial goals. Propagate pharmacy brand to make it a respected destination for healthcare.🔹Achieved DME accreditation and PTAN registration with CMS to bill Medicare Part B claims🔹Expanded business opportunities with local providers and business through grassroots marketing while also expanding services including delivery and MTM to increase compliance, sales, and STAR ratings while mitigating DIR fees🔹Implemented patient satisfaction initiatives to maintain and increase 4.7/5 customer survey scores while also gaining 150+ followers on social media in less than 6-months🔹Improved patient follow-up process by implementing a system that integrates calls into daily workflow ensuring calls are made on day one and day 7 while also increasing compliance and patient understanding🔹Increased inventory turns from two to 7x per year by implementing loss prevention and inventory control workflow systems🔹Reduced expense spending 50% by utilizing Excel spreadsheets to reduce excess buildup and waste while maintaining proper inventory levels and reviewing monthly P&L statements for areas of potential improvement

Led daily operations and oversight of 12 member staff of Pharmacists and Technicians in a fast-paced, high volume pharmacy. Grew volume, profit, and efficiency by establishing business development programs and implementing and expanding compounding, delivery service, and DME. Ensured pharmacy compliance by conferring with outside agencies. Developed and maintained a positive culture of motivation and inspiration while serving as Pharmacy Liaison for clinic staff. Participated and contributed to internal and external management, leadership, planning, and professional committees at multiple levels. Implemented and managed purchasing program to ensure expense control, quality assurance, and loss prevention.Selected Achievements:🔹Led quarterly staff meetings to discuss goals and initiatives, and to celebrate successes, resulting in increased morale and decreased turnover in staffing🔹Increased staff buy-in and pride by coaching staff members to become experts in multiple areas of the pharmacy with cross-training of select roles🔹Increased average margin of Rx from $7.50 to $12+, cash on hand from $65K to $200K and OTC & ancillary sales 39% between January 2016 to December 2018 by developing and implementing strategic growth plans🔹Increased Facebook followers 300+ and improved customer satisfaction scores from 3.5 to 4.6 stars through strategic social media and print marketing campaigns🔹Integrated iPad and digital tracking technology to ensure accurate deliveries and enhance accountability resulting in increasing inventory turns from 3 to 7 times per year and reducing shrink by 27%🔹Reduced expenses 14% by minimizing overtime while doubling marketing budget

Birmingham, Alabama Area

Provided leadership for high volume pharmacy (2500+ Rx filled weekly), including training and directing Pharmacists for multiple locations, staff schedule preparation, and productivity, efficiency, and profitability oversight. Strategically improved store performance metrics from unsatisfactory to exceeding expectation levels by implementing process improvement initiatives. Attended conferences and meetings to develop business management skills.Selected Achievements:🔹Developed workflow charts to increase efficiency and accountability, and cross trained staff members to increase productivity resulting in increasing Rx sales 17% and Rx volume 13% from 2012 to 2013🔹Sponsored the community health fair and scheduled, marketed, and managed two successful outside flu clinics which delivered over 1,000 vaccines🔹Improved patient satisfaction scores from 5.7/9 to 8.3/9 by following up on, resolving, and documenting customer service issues🔹Decreased inventory by 8%, shrink by 30%, and increased inventory turns from 4 to 6 times per year by effectively managing shrink and inventory control processes🔹Reduced expenses 33% by utilizing Excel and closely monitoring inventory levels🔹Decreased average wait time from unacceptable to under 10 minutes by properly training staff to handle multiple priorities