I am just about ready to graduate from the Wine & VIticulture Technology program at Lake Michigan College and am eager to get started in the industry! Over the two-year program, I have worked at several wineries, vineyards and tasting rooms and have a lot of experience with winemaking, from soil to tasting room.

Retail Sales Specialist at a busy family-owned liquor store. Duties include:• Customer service• Intake of distributed beverages• Merchandise displays• Money handling including nightly sales totals and deposits• Lottery ticket sales• Inventory Control and management• Liason to owner• Maintain store cleanliness for best appeal to customers• Recommendations for customer inquiries about beer types• Excise compliance with state lawsI hold a current Indiana Liquor License and stay current of alcoholic beverage distribution laws.

• Responsible for executing corporate directives to maintain overall standards in guest services, store appearance and Speedway brand/imaging.• Financial responsibilities included monthly P&L reports, daily accounting, cash pickups, service reports and safe balancing.• Inventory management including ordering, receiving and oversight, three complete retail space resets, vendor management• Proactively trained and developed direct reports while providing appropriate support and resources as needed.• Steered people, profit and guests through training initiatives that adhered to operational goals and tools provided.• Provided training, coaching and mentoring store team members to follow Speedway standards of branding and service.• Provided excellent customer service by executing designed processes, implementing goals to increase sales and margin, product quality, and utilizing training resources.• Collaboration with local stores in the network, including assistance with setting up new stores• Employee acquisition, management and scheduling• Attend quarterly training seminars• Ensured and promoted a safe workplace and safe product handling by supporting safety training initiatives and counseling direct reports.

I became an assistant manager within six months of starting at Ben's. My duties included accounting, daily tallies, event management, assisting with opening a new retail site, employee scheduling, daily store oversight and customer service.

Line cook for busy fast food restaurant near a major expressway. Duties included food service and prep, store cleaning, cash handling and customer service.