3 Story Software is a cloud-based (SaaS) company whose product helps large companies provision, manage, measure, and pay for temp and project services. Projects can be in-sourced or out-sourced. The software runs in multiple languages, supports major currencies, and is used in many countries throughout the world.

 Develop from the ground up and deploy enterprise-level Managed Service Provider (MSP) solutions for hospitals and hospital systems to manage clinical and non-clinical contingent labor Responsible for creating operations model including: hiring and managing implementation and account management staff; developing and negotiating pricing strategies; driving necessary technical development efforts; designing customer-specific processes/solutions Manage entire sales process from collateral creation to prospective client presentation

 Managed a cross functional group that provides enterprise wide support including developing and delivering internal and external analytics; generated account management strategies; launched supplier relations group; responsible for due diligence and recommendation for strategic partnerships  Established and executed macro-level strategies for organic growth as well as offer innovative services to client. These efforts resulted in up to 25% revenue increases within our client base Served as a subject matter expert to clients in order to drive additional value within an engagement; utilized various strategies to show value without resorting to promising additional cost savings Implemented new or improved enterprise-wide protocols and solutions in order to drive internal efficiencies and cost savings. One such measure decreased travel expenses by 17.5% Presented to prospective clients during the final stages of sales cycle to demonstrate technical and operational expertise

 Direct reports included vice president of implementations and regional vice presidents of client services Developed operational procedures for Implementation, Payroll, and Central Service departments  Liaised with technology group to ensure that our technology offering is in synch with operational processes and was in line with market standards Responsible for all implementation activity and operations including pre-sales presentations, program design and deployment as well as client and supplier contract negotiations

 Responsible for all implementation activity including managing project teams on multiple concurrent implementations; continuously improved methodology based on implementation experiences and quarterly review of client satisfaction Conducted strategic business analysis for potential clients; presented findings to potential clients as part of the sales cycle and to help prospect develop a business for choosing an MSP Provided ongoing support for account teams Managed new client implementations; designed and deployed operations models for clients ranging from $18 to $40 million in annualized staffing spend