* 𝘊𝘰𝘳𝘦 𝘏𝘺𝘣𝘳𝘪𝘥 𝘗𝘭𝘢𝘵𝘧𝘰𝘳𝘮𝘴: Supporting Google on GCP. Developed and implemented SLOs and SLIs, monitoring, and alerting for various services to ensure system reliability and minimize downtime for our customers. Built custom probers using Go and SQL for querying databases to build metrics. Currently participating in 24/7 on-call rotation and responding to critical incidents to ensure 24/7 system availability.* 𝘗𝘳𝘰𝘥𝘶𝘤𝘵𝘪𝘰𝘯 𝘙𝘪𝘴𝘬𝘴 𝘪𝘯 𝘊𝘰𝘳𝘦 𝘌𝘯𝘨𝘪𝘯𝘦𝘦𝘳𝘪𝘯𝘨: Co-lead a Core-level initiative to proactively identify production risks, creating mitigation lists for system owners and signaling to senior leadership where gaps are being found so that they can make informed resource and planning decisions. Created an assessment for system owners which encompasses risk categories such as SLOs and SLIs, capacity planning, and incident management. Data generated from these assessments is used to classify system risk, generate bugs to address gaps, and monitor changes over time which is viewable to stakeholders via dashboards. Built automation tools to streamline the process, reducing overhead for both our developers and program managers. Coding was done using Python, JavaScript, and SQL.

* 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘌𝘯𝘨𝘢𝘨𝘦𝘮𝘦𝘯𝘵 𝘛𝘦𝘤𝘩𝘯𝘰𝘭𝘰𝘨𝘪𝘦𝘴: Created the ability to simulate a customer contact wrap-up by resetting session settings via the passing of query parameters. This facilitated faster development times by enabling the reset of user session details rapidly during automated testing. This continues to save over 10,000 annual developer hours within my organization. Changes were written using TypeScript and verified via unit testing.* 𝘊𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘌𝘯𝘨𝘢𝘨𝘦𝘮𝘦𝘯𝘵 𝘛𝘦𝘤𝘩𝘯𝘰𝘭𝘰𝘨𝘪𝘦𝘴: Migrated an internal API used for retrieving customer data via a search engine on a web application. Leveraged the power of GraphQL to ensure we didn’t query unneeded data, which resulted in a smaller payload and faster response times; this significantly reduced the runtime of search queries. This approach also reduced the number of dependencies in our code. Changes were made using Java.

* 𝘐𝘯𝘧𝘢𝘯𝘵𝘳𝘺 𝘍𝘪𝘳𝘦 𝘛𝘦𝘢𝘮 𝘓𝘦𝘢𝘥𝘦𝘳: Supervised, trained, and ensured the safety and welfare of a 4-person team, maintaining a 100% safety record while deployed to Afghanistan.* 𝘈𝘸𝘢𝘳𝘥𝘴: Army Achievement Medal (x3), Expert Infantry Badge, Combat Infantry Badge