As Senior Lead Systems Analyst, I am responsible for overseeing and managing all infrastructure, systems and IT support staff in support of the business and clinical operations of MindCare Solutions. This role reports directly to the CIO. As such, I consult and collaborate with IT and clinical leadership while providing guidance and leadership for the development of new systems and technology and modifications of existing systems and technology.Work Highlights:• Oversee and lead the design and implementation of all systems and infrastructure that support business and clinical operations.• Research and evaluate healthcare hardware and devices to assess viable telemedicine use cases and provide recommendations of findings to IT and clinical leadership.• Serve as lead architect and Tier 3 support for all MindCare Solutions systems including: - Hybrid MS Active Directory Services (Windows Server 2012 R2) - MS Exchange 2013 SaaS environment - Multi-site DFS Storage (Windows Storage Server 2012 R2) - Hyper-V Multi-server, multi-site environment (Windows Hyper-V Server 2012 R2) - Amazon AWS HIPPA-compliant VPC Private Cloud environment• Responsible for all business continuity and disaster recovery strategic planning related to systems and infrastructure operations.• Serve as lead technical contact for implementation of enterprise level VoIP utilizing virtual PBX.• Designed and serve as lead technical contact for implementation of enterprise multi-site, multi-tenant video conferencing infrastructure used to provide highly available video telemedicine.• Managed and executed project to migrate all users from Hosted MS Exchange 2013 platform to MS Office 365.• Deployed and implemented Juniper EX2200 switches and Sophos UTM routers in High Availability configuration.• Designed and serve as architect and lead technical contact for VMWare AirWatch MDM solution to manage fleet of company owned iOS and Windows devices.

• Developed hardware imaging and lifecycle process from scratch using Microsoft MDT and WDS.• Built and deployed WSUS environment for patch management.• Designed, implemented and supported ITIL based IT helpdesk. Providing valuable incident, asset, and change management to the organization.• Installed and maintained Juniper EX2200 switches.• Deployed Hyper-V environment to reduce server hardware overhead and to provide better disaster recovery capabilities.• Served as administrator for enterprise Vidyo environment, video conferencing product used for clinical telemedicine.• Implemented VidyoReplay service to allow employees to record conference and presentations.• Provided Tier 2 support for all MindCare Solutions related technical issues.• Deployed and administered enterprise MS Exchange 2013 environment.• Deployed and administered hybrid MS Active Directory environment and DFS network storage.

• Provided support for enterprise Microsoft Exchange environment.• Assisted with projects as assigned by Core Infrastructure management.• Provided support for SCCM 2012 Enterprise environment for OS Deployment, Patch Management and Application Deployment of Core Infrastructure servers.

• Worked on project team to upgrade client management solution from SCCM 2007 to SCCM 2012.• Created and maintained OS Images and Software Applications using SCCM 2012.• Applied security patches and updates to departmental servers on a monthly schedule.• Led large-scale project to on-board 20 new departments into our support infrastructure.• Led project to migrate departmental and user network shares for 400+ users from distributed storage to a centrally managed storage pool.• Created, maintained and trained users on a Desktop Support SharePoint site used for internal documentation and external customer-facing knowledge base.• Led project to migrate 80+ devices to a new clustered print server. Included creating queues, setting permissions, and updating or creating group policy.• Served as technical mentor and tier 2 escalation point for technical staff.• Led project to implement document redirection for critical and high profile users.• Managed and maintained Group Policy for 3,000+ computers and users.

• Provided direct technical support for all Division of Administration users via phone and remote control.• Developed and maintained Desktop Support internal SharePoint site.• Worked to resolve field tickets with established SLA.• Deployed new systems to employees per lifecycle schedule.• Created new process documentation and update existing documentation.• Helped develop workflow process and procedures for lifecycle replacements of supported computers.

Responsibilities include:•Providing technical support for all telemedicine video conferencing equipment.•Installing and configuring Tandberg video conferencing codecs.•Developing Telemedicine equipment user’s guide.•Managed project for the evaluation and deployment of a PC-based telemedicine solution.•Creating training and documentation for Microsoft Office Communicator and Live Meeting based telemedicine video conferencing.•Implementing and running a weekly cardiac cath video conference.•Configuring and managing monthly telemedicine weight management visits.

Responsibilities Included:• Provided third level technical support for 2000 faculty/staff and 20,000 students.• Provided support for five Extended Campus locations.• Provided personal technical support for the VP of Information Technology and the President of the University and their direct staffs.• Helped lead yearly project to install new computers for over 170 faculty members.• Provided professional and administrative supervision for all Desktop Support student workers.• Helped manage project to upgrade campus to Windows SP2.• Provided training for a pilot test group for the rollout of Windows SP2.• Helped lead a taskforce designed to evaluate and test Windows Vista and Office 2007.• Led taskforce designed to evaluate and test Windows 7.• Created and maintained desktop and laptop images to help reduce overhead and improve consistency.• Taught classes on Windows XP and PDA’s at our annual Computer Camp.• Provided support for PDA’s and MeetingMaker, WKU’s calendaring solution.• Developed and implemented online based Employee training program designed to train new Desktop Support student workers.• Helped develop plan and procedures, including all necessary documentation and instructions, for Campus-wide migration from Novell to MS Active Directory.• Installed and managed two departmental servers used for printer management and PC image deployment.• Maintained inventory of university owned network-based printers and copiers (600+ devices).