- Delivered troubleshooting solutions to members (both buyers and sellers) experiencing difficulties with a selection of issues/queries including: returns, refunds, courtesies, appeals, feedback, defects, sales advice etc.- Handling mediation between both parties and liaising with members to reach the best (and most amicable) resolution; including taking ownership of cases on behalf of members.- Providing advice on means of resolving issues outside of eBay when we do not have the evidence to proceed (contacting couriers and payment services).- Drove enhanced performance figures for the M2M team to meet stated management expectations and relevant standards.- Over 170 officially recorded overwhelmingly positive reviews left by customers for delivering outstanding customer service.- Multi-tasking communication with members through listening, typing, and searching through various databases simultaneously for a swift resolution.- Communicating with and understanding a wide range of dialects.

- Provided support to various contacts/cases of Covid-19 and resolved issues that they might have had with their isolation/T&T records. This included advice and the answering of any general queries they might have had regarding Covid-19.- Coordinated with professional services and managed transition of contacts/cases for product support (in cases where escalation was required).- Ability to work independently throughout the day to get through a large work load of contacts/cases while also liaising with my team and other support when necessary.- Building rapport with people spoken to; deescalating situations with regard to people that were incredibly frustrated with the restrictions imposed by the government as a result of Covid-19.- Documented detailed resolutions for all calls made.

- Sorting of stock and grading – primarily trousers consisting of Dickies and Carhartt.- Listing products via ecommerce platforms with accurate detailed descriptions for prospective buyers including on both the company’s eBay and ASOS Marketplace accounts.- Working with various models including photography, and the styling of outfits.- Using Photoshop for the purposes of advertising the company’s brand and stock.- Handling customer queries and issues they might have had with an order.

- Cleaning vehicles to a satisfactory level for road use.- Following written and oral instructions from a supervisor on site.- Ensuring functionality and cleanliness of equipment.- Adhering to health and safety regulations.

- Independently working on self-styled shoots with the company’s clothing stock.- While the other half of the time following spoken direction.