Vp Professional Services
CurrentAs the VP of Professional Services, I am responsible for the overall delivery of Consensus Cloud Solutions Interoperability and AI SaaS integration solutions to its clients. This includes directing and managing the Professional Services Engineering, Sales Engineering, AI Prompt Engineering, Technical Support & Program Management teams.• Lead client engineering service delivery. Define client-specific requirements. Provide management and oversight of implementation, vendor relationships, projects and staffing including project assignments, capacity planning and project profitability.• Responsibilities include software & API development, AI prompt engineering and oversight of Cloud (AWS) and on-prem managed services.• Work with the Sales and Business Development teams to win new business. Participate in proposal review and refinement.• Develop partnerships with software and SaaS vendors and deploy cloud-based platforms for the healthcare, financial services, and government markets.• Responsible for comprehensive service & workflow definition, end to end engineering services, product configuration and deployment.• Work with clients to ensure they have the tools and support needed to achieve their business goals. This includes advising them on professional services buying decisions, providing access to industry experts, and onboarding new users.SeniorHIPAA Privacy & Compliance Officer and Business Continuity Coordinator for Consensus Cloud Solutions, Inc.