- Assessing the performance and adherence of the outbound sales team against the company's policy & FCA requirements.- Identifying training and coaching needs for colleagues through end-to-end reviews, impartial sampling of client contact or specific process testing.- Building a strong understanding of financial markets, FCA regulation, and wealth management best practice. - Producing reports and dashboards to better identify outliers, trends, risks, and opportunities for improvement across the team.

- Developed and managed relationships with existing customers via phone, assisting with any servicing requirements of current account.- Identified opportunities for repeat business and negotiated and assessed that opportunity through to completion.- Explained processes and provided back-office support through documented procedures and relevant regulation.- Worked effectively to meet the quality, service, and performance goals of the company and supported colleagues across operations to create a smooth customer experience.

Overseeing day-to-day operations as Restaurant Manager of Michelin Bib Gourmand restaurant, 64 Degrees, in Brighton. My key accountabilities include:– Leading on training and development of a professional, industry-leading team– Ownership and development of drinks menu — including diversifying portfolio of suppliers to increase focus on natural and organic wines and exciting spirits – Ensuring spend per head targets are consistently met– Stock management and ordering– Responsibility for weekly and monthly financial reports– Running daily menu meetings with owner and head chef– Establishing an environment that ensures all customers have a positive and memorable experience

Headed-up the launch and first year of Murmur - the second restaurant from well-known chef and restauranteur, Michael Bremner. I took a temporary break from my position at 64 Degrees to step in as a key part of the management team throughout the crucial launch period of a busy seafront bistro. Roles and responsibilities included — restaurant operations; staff recruitment and training; menu development; customer service; stock management; social media; blog posts; financial reporting.