Bradley Thomas

Bradley Thomas Email and Phone Number

Senior Customer Onboarding Program Manager @ Docusign
san francisco, california, united states
Bradley Thomas's Location
Seattle, Washington, United States, United States
Bradley Thomas's Contact Details

Bradley Thomas personal email

n/a
About Bradley Thomas

As a seasoned Sr. Customer Onboarding Program Manager at DocuSign, I bring a wealth of experience and passion for driving customer success, fostering collaboration, and streamlining operations. Based in Seattle, WA, I have been a proud member of the DocuSign family since 2018. Over the years, I have advanced through various roles, consistently achieving key milestones that support scalable growth and enhance customer satisfaction.Before joining DocuSign, I spent over 8 years in the aviation and aerospace industry, where I honed my skills in customer and management roles. My tenure in this industry involved maintaining key partnerships and serving as a brand ambassador for multiple airline and company brands. I collaborated closely with Sales and Marketing, HR, Communications, PR, Legal, and Development teams to ensure the alignment of business goals and enhance customer experiences.With over 18 years of customer and management experience, I have developed a strong foundation in various key areas, including:- Business Development: Proven track record in understanding and meeting customer needs, driving business growth, and cultivating relationships across industry verticals.- Onboarding and Enablement: Expertise in developing and implementing robust onboarding and enablement programs to ensure seamless integration and immediate productivity.- Sales and Marketing: Strong background in sales and marketing, with a focus on aligning business strategies to enhance customer success and brand positioning.- Team Building and Management: Skilled in building and managing high-performing teams, fostering collaboration, and driving operational excellence.- Technical Proficiency: Proficient in Microsoft programs, Salesforce, and other tools essential for managing customer relationships and driving business success.I am passionate about leveraging my extensive experience and skills to drive continuous improvement, deliver exceptional value, and support the success of both my clients and organization. Let's connect and explore opportunities to collaborate and achieve transformative success in customer onboarding and beyond!

Bradley Thomas's Current Company Details
Docusign

Docusign

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Senior Customer Onboarding Program Manager
san francisco, california, united states
Website:
docusign.com
Employees:
5526
Bradley Thomas Work Experience Details
  • Docusign
    Senior Customer Onboarding Program Manager
    Docusign Jul 2022 - Present
    As a Sr. Customer Onboarding Program Manager, I drive initiatives to boost customer success, streamline operations, and foster collaboration. Key achievements include:- Cross-Functional Collaboration: Partnered with Sales, Digital Communications, DSU, and Content teams to align business goals and enhance initiatives, ensuring a cohesive approach to customer success.- Governance Leadership: Led the governance team to support scalable, self-service models, focusing on consultant engagement to improve efficiency and customer outcomes.- New Hire Integration: Launched the Quarterly Spotlight Series to enhance company-wide awareness and improve the onboarding process for new hires, fostering a culture of knowledge sharing.- Standardization and Access: Revamped playbooks and templates and created a centralized Google site for streamlined access to essential onboarding information.- Customer Marketing Collaboration: Worked closely with marketing teams to refine and target campaigns focused on customer onboarding needs, driving engagement and satisfaction.- Offshore Enablement: Expanded the offshore team's capabilities, managing vendor relationships, leading onboarding initiatives, and collaborating on training programs for the Brazil Success Hub.- Global Leadership and Growth: Contributed to business growth through innovative strategies and a strong customer-centric approach, enhancing global operations.- Effective Communication: Enhanced presentation skills to advocate for team goals and align complex concepts across diverse audiences, fostering understanding and support.- Building Trust: Strengthened cross-functional relationships, acting as a liaison to optimize the customer journey and build trust across teams.- Adaptability & Innovation: Demonstrated flexibility and initiated progress through minimal viable products to meet evolving business needs and drive continuous improvement.
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  • Docusign
    Principal Software Consultant
    Docusign May 2021 - Jul 2022
    Seattle, Washington, United States
    In my role as a Principal Software Consultant at DocuSign, I played a crucial part in advancing customer success initiatives and advising clients across diverse industry verticals. Key responsibilities and achievements included:- Customer Success and Relationship Building: Led efforts to understand and address the unique business needs of clients, integrating DocuSign’s products and services to deliver tailored solutions. Cultivated and strengthened relationships with customers, partners, and industry influencers, promoting the DocuSign brand and effectively communicating our vision, mission, and purpose.- Enablement and Content Development: Developed and implemented robust enablement content for internal teams and external stakeholders, supporting the expansion and growth of our customer success and consulting organizations. Spearheaded the creation of remote new hire onboarding programs, ensuring seamless integration and immediate productivity for new team members.- Operational Excellence: Operated with a high degree of autonomy, making strategic decisions to address complex customer use cases and optimize resource utilization. Leveraged extensive internal and external networks to enhance organizational navigation, speed, and the quality of customer adoption, driving scalable improvements in customer success strategies.- Leadership and Mentorship: Served as a coach and mentor, empowering team members to reach their full potential while proactively identifying opportunities to improve customer adoption and satisfaction across teams. Maintained a strong executive presence, engaging effectively with senior leaders to drive alignment and achieve impactful outcomes.
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  • Docusign
    Senior Software Consultant
    Docusign Mar 2020 - May 2021
    Seattle, Washington, United States
    As a Senior Software Consultant, I was instrumental in driving enablement and operational efficiency across multiple regions and teams. Key achievements included:- Led SSP Implementation: Successfully implemented the Silver Success Package (SSP) for North America and provided crucial support for the APAC region, enhancing service delivery and customer satisfaction.- Enhanced Vendor Integration: Boosted onshore and offshore team performance through effective integration with vendors like Cognizant, streamlining processes and improving outcomes.Developed Enablement Strategies: Created a comprehensive enablement strategy with cross-functional teams, aligning it with business goals to enhance training initiatives and operational effectiveness.- Evolved Training Programs: Spearheaded the development and continuous improvement of the Bronze Pathway training program for new team members, ensuring consistency and quality in onboarding processes.- Streamlined Governance Processes: Managed the governance team to streamline processes, improve efficiencies, and support the launch of the Consumption Pacing initiative aligned with delivery goals.- Established Best Practices: Coordinated across teams to establish best practices and upskill offshore consultants for handling complex tasks, including CFR11 and IDV requirements.Implemented Performance Monitoring: Deployed robust performance monitoring systems and guided new hires through critical certification processes, improving key performance metrics.- Launched Consumption Metrics: Collaborated with leadership and analytics teams to launch the Consumption Metrics initiative and integrated advanced capabilities within vendor partnerships.
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  • Docusign
    Customer Success Consultant
    Docusign Jan 2018 - Mar 2020
    Greater Seattle Area
    In the role of Customer Success Consultant, I developed and launched programs and projects that enhanced client engagement and streamlined internal processes. Key achievements included:- Developed Training Program: Created and launched the Adoption Consultant Training program in partnership with Field Enablement, significantly enhancing the onboarding experience for new consultants within the Rapid Adoption Program.- Project Lead: Led a global Outreach Project to improve customer alignment and enable consultants to engage more efficiently, reducing administrative tasks and increasing client-facing time.- Vertical Expertise: Recognized as a Subject Matter Expert in Healthcare & Life Sciences (HLS), Education, Legal, and Financial Services (FinServ), providing tailored consulting solutions to meet specific industry needs.- Process Optimization: Played a key role in streamlining internal processes for RAP 2.0, reducing redundancies, and enhancing consulting effectiveness through collaboration with global partners and the Global Task Team.- Enhanced Client Processes: Assisted clients with optimized processes using DocuSign’s software and integrations, facilitating smoother adoption and better change management outcomes.Client Assistance: Supported over 300 clients in adopting DocuSign solutions, driving successful internal change management and software integration.- Lead Consultant: Led the SME Vertical documentation project, ensuring comprehensive and accessible resources for specialized industry adoption.Consulting Process Restructuring: Spearheaded efforts to restructure and improve organizational adoption consulting processes and procedures, enhancing overall efficiency and client satisfaction.
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  • Boeing
    Staff Analyst-Hr
    Boeing Mar 2010 - Jan 2018
    Managed cross-team collaboration efforts to maintain cohesive program developmentCollaborated with senior leadership creating recruitment standards and opportunitiesFacilitated customer onboarding, resolved problems and motivated implementation across the organizationIdentified inconsistencies in staffing processes and developed recommendations to ensure complianceDeveloped and implemented predictive analytics in order to identify patterns of misuse for attendance policies and incorporated new business processes resulting in employee cost reductions and production improvements
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  • Boeing
    International Communications & Media Relations Staff Analyst
    Boeing Jan 2017 - Jun 2017
    Managed and supported International Communications, BCA Communications and Media Relations Operational Rhythm by coordinating and running internal team meetings weekly and partnering with leadership to provide solutions to Boeing and its shareholders Preserved company adherence and support on legal documentation, monitoring the execution in a timely manner according to legal and business courtesy standards Provided visibility and budget management to leadership, as well as reporting to regional communicators monthly on account balance reports, advising best practices to ensure budget savings where applicable Facilitated and organized International Media Relations business meetings and visits to the Puget Sound area Maintained business courtesy offerings, visa invitation letters and educating communicators and media on Boeing’s business policies and procedures
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  • Boeing
    Corporate Sales Manager | Assistant Buyer | Project Manager
    Boeing Jan 2014 - Dec 2016
    Greater Seattle Area
    Collaborated with Sales and Marketing customers to help leverage their use of our merchandises and brand, further strengthening our business partnershipRepresented the organization as a prime contact on contracts or projectsPrepared and presented budget reviews for business organizations that exceed $5.2M, $3.3M and $1.1M allowing for growth and development in Business Marketing, Product Marketing and Brand & AdvertisingProject management liaison between internal and external customersBuilt new reporting with Boeing IT to streamline our inventory reporting - decreasing the payroll deficit by $30K in 2016Restructured team projects that reestablished existing channels of sales resulting in an additional 2.7M revenueCultivated and grew multi-channel customers through development of new processes and proceduresManaged and coordinated numerous projects with various completion dates extending several months, communication with customers, suppliers and logistics. Includes immediate procurement and production collaboration to execute projects as quickly as one hour
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  • Boeing
    Retail Sales Manager
    Boeing Sep 2011 - Dec 2013
    Charleston, South Carolina Area
    Retail Sales Manager Drove business by networking with internal/external stakeholders through community events and working with all stores resulting in exceeding year over year sales goalsResponsible for sales forecasting and budget allocations and quarterly P&L Recruited and partnered with contract agency and local community job fairs Mentored and encouraged staff, focusing on strong cross-training in Boeing Commercial Airlines sales, operations, and communications to positioning staff for promotion opportunities
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  • Boeing
    Retail Assistant Manager
    Boeing Mar 2010 - Sep 2011
    Greater Seattle Area
    Retail Assistant ManagerCo-manager of the Boeing National Travel Store, oversaw management, daily operations, sales and finance functions, as well as participated in long-range business planningTracked and analyzed sales data as well as ensure sales plans were achievable and exceededLeveraged comprehensive brand knowledge and understanding of Boeing products and services to meet customer needs, offering customers integrated solutions whenever possible and recommending alternatives to meet customer objectives
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  • California Pizza Kitchen
    Store Manager | Traveling Corporate Trainer | Server | Bartender|
    California Pizza Kitchen Feb 2004 - Sep 2009
    Greater Seattle Area
    Managed monthly budgets, HR and payrollManaged 20-25 employees and cross-trained all staff in multiple areas of the restaurant, includes hiring new staff Traveling corporate trainer, oversaw training of new servers, hosts and bartenders
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Bradley Thomas Skills

Project Management Product Development Communication Time Management Customer Service Brand Management Corporate Events Corporate Branding Team Building Team Leadership Sales Operations Microsoft Outlook Microsoft Word Adobe Photoshop Microsoft Excel Management Inventory Management Leadership Restaurant Management Sales

Bradley Thomas Education Details

Frequently Asked Questions about Bradley Thomas

What company does Bradley Thomas work for?

Bradley Thomas works for Docusign

What is Bradley Thomas's role at the current company?

Bradley Thomas's current role is Senior Customer Onboarding Program Manager.

What is Bradley Thomas's email address?

Bradley Thomas's email address is bradley.thomas@sci.ca

What schools did Bradley Thomas attend?

Bradley Thomas attended University Of Phoenix, Lower Columbia College.

What skills is Bradley Thomas known for?

Bradley Thomas has skills like Project Management, Product Development, Communication, Time Management, Customer Service, Brand Management, Corporate Events, Corporate Branding, Team Building, Team Leadership, Sales Operations, Microsoft Outlook.

Who are Bradley Thomas's colleagues?

Bradley Thomas's colleagues are Omar Sherif, Frank Jekiel, Eric Buechner, Jim Kane, Sandra Naxihely García Muñoz, Ashley Norton, Reshanna K..

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