- Manage Technical Support- Network Engineering- Sales Engineering

Independently handle all tier 1 and tier 2 support tickets while prioritizing work based on importance and severity of the troubleAssisted in the development and deployment of new systems, policies and procedures

Deliver packages to residential and commercial customer in a timely mannerSelf-routing using software and maps to create the most efficient means of delivery while maintaining deadlines

Run cash register while assisting customers in any way neededMaintained store product level, clean store and complete all other duties as assigned by management

ADMINSTRATIVE FUNCTION• Keep office running smoothly. • Communicate professionally and effectively with all clients, prospects and vendors.• Maintain sales forecast, funnel and client list.• Plan seminars & conferences including document preparation and coordination of logistics.• Update website as necessary.• Prepare and proof documents and agreements.• Create client proposals from a template.• Fill out and submit speaker applications.• Create mail merges through Outlook.• Read, review and answer email correspondence.• Open and sort all mail.• Take dictation and transcribe into appropriate type of correspondence (e.g. email, letter, invoice).• Maintain office supplies.• Maintain filing system.• Complete errands as requested (e.g. bank deposits, picking up mail).• Book travelMARKETING FUNCTION• Work with marketing team to insure the success of all events and product launches.• Post events and webinars on website and social media channels.• Organize events, classes, and meetings by arranging facilities and caterers, issuing information and controlling event budgets.PRODUCT DEVELOPMENT• Assist with all software and hardware needed to do product development.• Project manage product development.IT• Work with computer consultants to be sure all equipment is running optimally at all times.• Keep an inventory of all equipment and software.• Keep the passwords organized and safe. SOCIAL MEDIA FUNCTION• Interface with social media vendor.• Do social media posting as directed.SALES• Qualify leads as directed.• Assist in closing leads for online training.• Make prospecting calls as directed.BOOKKEEPING FUNCTION• Receive checks and make deposits.• Collect outstanding debt from clients.• Interface with bookkeeper. SCHEDULING FUNCTION• Coordinate and maintain President’s daily schedule (both business and personal). • Coordinate and setup meetings and webinars. • Send calendar to necessary people each day.

Search Engine Optimization. Assisted in the progressive gain in search engine ranking for a several websites.

Tasks that I have learned or assisted with during my time working at JOIN Reno •Assist clients with resume, cover letter and letter of introduction wording and format in order to target the document directly to the job posting •Computer maintenance and set up to include, Disk Defrag, Virus Detection, data clearing and user account set up •Computer recovery after malicious software damage •Creating and using mail merge documents for client letters (follow up in OSOS and family support letters) •Designed a method to export information from OSOS database to be used in a database on site •Printer and scanner installation and trouble shooting •Teaching a class to clients about basic computer use and navigation •Created an Access database that is being used to gather important information for the Job Club Turbo portion of the JOIN program •Creating an access database that will be used by the JOIN Reno office to increase communications and make the data for clients available to all of the staff •Technical assistance in the Job Search and Resume workshop •Outlook contact sharing and updates •Suggestions for improvement to workshops and the overall operation of the office (some of which are in place now) •Conduct, assist and provide meaningful feedback to clients in Mock Interviews for preparation in real life applications •Troubleshoot and maintain communication between computers and server was not functioning properly •Created business cards for clients in need of them •Researched software for coworkers or clients to help fill the gaps when addition computer help was needed to complete or enhance any task at hand

•Lead a team of 25+ employees in the day to day operations in both Valet and Shuttle Bus departments, responsible for hiring, discipline, appraisals and any operational decisions •Established a new system for creating and distributing schedules for the departments using email, this along with an open door policy lowered the number of employee absences