Bradley Walker Email & Phone Number

Canary Wharf. London

• Lead BA to deliver regulatory PPI remediation programme• Impact assess all requirements to provide high level cost, complexity and timescales• Conduit between the business and technology to ensure IIT deliver the desired solutions• Regular interaction with business leaders to discuss requirements and translate them into clear and precise technical “user stories” for the offshore build teams• Delivered an automated PPI checking solution for customers and claims management… Show more • Lead BA to deliver regulatory PPI remediation programme• Impact assess all requirements to provide high level cost, complexity and timescales• Conduit between the business and technology to ensure IIT deliver the desired solutions• Regular interaction with business leaders to discuss requirements and translate them into clear and precise technical “user stories” for the offshore build teams• Delivered an automated PPI checking solution for customers and claims management companies• Designed a user interface for colleagues across the bank to manage complex PPI checks/complaints• Developed a solution to automate business processes following a significant influx of PPI complaints• Regular stakeholder management – including programme updates / issues / prioritisation• Provide consultancy and support to other workstreams / colleagues Show less

London, England, United Kingdom

• Employed as a Business Analyst to support a start-up bank to capture, document, prioritise and control all business requirements, before translating them into EPICS and user stories for third party engagement• Engage and support senior stakeholders to develop and explore innovative policies and procedures• Provide specialist, objective and analytical insight on all business design and analysis• Oversee the delivery of business and operational solutions which maximise benefits and… Show more • Employed as a Business Analyst to support a start-up bank to capture, document, prioritise and control all business requirements, before translating them into EPICS and user stories for third party engagement• Engage and support senior stakeholders to develop and explore innovative policies and procedures• Provide specialist, objective and analytical insight on all business design and analysis• Oversee the delivery of business and operational solutions which maximise benefits and investment Show less

Canary Wharf. London

• Assigned to Barclays as a Business Analyst to develop and integrate a new complaints platform • Regularly present progress updates and key inputs to senior stakeholders• Work closely with the business and subject matter experts to capture requirements and translate them into EPICS / user stories for offshore technical teams• Provide expertise and input to the design and build of all technical solutions• Assist the business to prioritise requirements through… Show more • Assigned to Barclays as a Business Analyst to develop and integrate a new complaints platform • Regularly present progress updates and key inputs to senior stakeholders• Work closely with the business and subject matter experts to capture requirements and translate them into EPICS / user stories for offshore technical teams• Provide expertise and input to the design and build of all technical solutions• Assist the business to prioritise requirements through cost benefit analysis Show less

Kings Hill, Kent

• Management of 150+ FTE across multiple sites – including 70 FTE dedicated to complaints management• Accountable for PPI remediation programme covering multiple credit card portfolios• Defined, developed and executed all aspects of complaint management to help achieve the right customer outcome at first point of contact, efficiently, professionally and within FCA guidelines• Performed effective root cause analysis of complaints - presenting any remediation or mitigating action to… Show more • Management of 150+ FTE across multiple sites – including 70 FTE dedicated to complaints management• Accountable for PPI remediation programme covering multiple credit card portfolios• Defined, developed and executed all aspects of complaint management to help achieve the right customer outcome at first point of contact, efficiently, professionally and within FCA guidelines• Performed effective root cause analysis of complaints - presenting any remediation or mitigating action to the Executive Committee for approval prior to implementation• Implemented process improvements resulting in £1m cost savings over two years• Principal contact for MasterCard and the Financial Ombudsman Service Show less

Folkestone, Kent

• Responsible for the design, launch and management of the Saga credit card with Allied Irish Bank• Managed a team of 25 FTE responsible for all complaints relating to the Saga credit card• Completed annual appraisals and staff training / development• Responsible for all costs associated with the product including budget and quarterly forecasting

Essex

• Analysed portfolio pricing and business risk at a merchant level / re-pricing where necessary• Managed several initiatives to increase revenue and reduce operational costs• Assessed new business applications for a merchant account and POS terminal• Client relationship manager for HSBC and Royal Bank of Canada