Provide complimentary home inspections for roof, gutters, siding, windows, etc. Guide clients through home insurance claims process regarding wind and hail damage. On-site support for claims adjustments and scope of work completion upon claim approval.

• Provide efficient Payroll & HR product support to clients with a focus on client experience and future proofing solutions.• Manage high revenue client accounts to meet organizational goals in engagement and client satisfaction • Assist with the development of unique solutions to internal and external opportunities.

Sales Process Specialist / International Consultant June 2017 - Current• Develop and deploy needs-based sales training program to over 1000 domestic and near shore agents resulting in a 30% KPI lift over GP.• Manage 3rd party vender relationships and sales strategy in the US, Canada, and Central America.• Facilitate training sessions to improve customer experience and agent KPI performance.Team Lead / Telesales March 2016 – June 2017• Supervised and coached 20+ agents in a sales driven environment.• Met and exceeded goals for target service level of 85%, call quality of 85%, and increased sales conversion from 6% to 19%.• Lead planning and implementation of several department changing projects and processes.Team Lead / Customer Service June 2014 – March 2016• Accurately handled and deescalated customer complaints.• Provided consistent customer service experience for all department queues.• Managed high volume workload both on and off the telephone without error. • Provided support and resolution for high revenue relationships

• Ensured team used shipping truck and equipment efficiently.• Constructed step-by-step plans with shippers regarding their possessions.• Managed and processed shipment paperwork.

• Oversaw the professional restoration of dealership and customer vehicles.• Managed the production and labor percentages to maintain cost efficiency.• Handled customer complaints, concerns, invoices, and report damages.