As CEO of Rich N Pour Café, I lead the strategic vision, drive financial growth, and optimize operations to strengthen our presence on campus. I have restructured the organization to enhance efficiency and provide clear direction to my Executive team. By setting measurable objectives and tracking key performance indicators (KPIs) for each department, I ensure our initiatives align with both operational excellence and revenue growth goals.

Responsible for Overseeing all daily operations within the café, ensuring a smooth workflow across departments to help ensure objectives where being reached. This includes creating procedures, utilizing workflow programs, cross department collaborations, and perfecting café efficiency. This also involved working closely with the Marketing, HR, and Procurement teams to ensure that operational goals align with the cafe’s long-term strategic vision.

As a Customer Success Intern at Veeam, I played a pivotal role in supporting the Renewal Sales team. Leveraging Salesforce, I managed and tracked a sales pipeline valued at over $250K, successfully closing accounts to contribute to the company's revenue goals. My responsibilities included engaging with customers to ensure their satisfaction and retention, identifying upsell opportunities, and collaborating with cross-functional teams to optimize customer outcomes. This experience honed my skills in sales strategy, CRM management, and customer relationship building.