Passionate and results-oriented Key Account Manager with a strategic mindset, eager to drive commercial success and foster innovation in the field of Chemical Vapor Deposition (CVD) technology. With a proven track record of high performance, I thrive on identifying and qualifying new opportunities and applications for cutting-edge materials. Based in the United States, I am committed to supporting the growth of our CVD business by nurturing existing customer relationships and forging new partnerships.In my role, I excel in managing, developing, and supporting customers across various industries, ensuring their needs are not only met but exceeded. Collaborating closely with cross-functional teams including Product Managers, Application Engineers, and Innovations specialists, I leverage customer feedback and analytical insights to develop tailored solutions that drive business growth.Reporting directly to the Sales Director CVD, I am entrusted with critical responsibilities including forecasting, complaint resolution, price negotiation, and contract renewals. Additionally, I assist in identifying new market opportunities and applications, contributing to the profitability and expansion of our business.With a keen understanding of industry regulations and governance, particularly concerning military clients, I ensure strict adherence to standards such as cyber security and ITAR restrictions. My proactive approach in building relationships with customers in targeted industries has consistently resulted in securing new business opportunities.Drawing upon my deep understanding of innovation and manufacturing cycles, I effectively articulate potential applications and solutions, guiding customers towards CVD diamond solutions that not only meet their needs but are also manufacturable. With a blend of creativity and strategic thinking, I am dedicated to driving customer-centric solutions that propel business success.

Mitsubishi VRF and Indoor Air Quality subject matter expert that handles all system design, pricing, support for my region. Meets with engineers, contractors, and owners to educate them on our Mitsubishi and IAQ products and our advantages over our competition. Educating our customers on our product offerings helps generate sales opportunities. Helps the order entry team solve issues with Mitsubishi and IAQ orders. Also estimates and quotes controls and control service agreements for select owner accounts.

Performs construction plan review to meet customer requirements. Develops, evaluates, and discusses possible equipment solutions with appropriate Account Managers, Suppliers and customers. Coordinates selection, pricing, & integrates equipment, controls, & services for each project. Responsible for creating detailed cost estimates. Resolves major deviations from scope w/ team after Project Scope Validation. Responsible for identifying possible cost saving opportunities &/or risk items that will occur on various projects. Optimizes job costs by negotiating prices w/ vendors/sub-contractors through quotations for materials/services. Plans & analyzes assigned projects, establishes schedules & project parameters & sets procedures to accomplish system objectives, involving complex applications. Responsible for maintaining the accuracy of the forecasted cost at completion. Creates & makes revisions to project schedules including: generating tasks, estimates, dependencies; & milestones. Responsible for the preparation of Trane material & vendor orders; recording the receipt of materials & approving payments. Responsible for entering equipment orders & issuing purchase orders for vendor orders. Generates work orders for equipment start-ups. Responsible for project cash-flow management: progress billing, collections support & monitoring, & resource management. Maintains customer satisfaction by investigating concerns, implementing corrective action, & communicating w/ customers & assigned staff. Responsible for the successful transition of warranty to the service process.

-Monitor workflow through laser fab-Manage relationships with vendors and suppliers-Provide technical info about our products to the sales team-Manage inventory-Inspect all seed stock and product-Work with the team to improve growth formulas-Interpret analytical data from testing such as FTIR and XRT-Perform routine and emergency maintenance on the lasers-Schedule facility maintenance-Perform emergency facility repairs

-Developed prototypes, products, and manufacturing methods-Manufactured molds and tooling from thermoplastics, MIM, rubber, silicone, and polyurethane. -Participated in several R&D projects with a well known tire manufacturer (molded unvulcanized rubber)-Injection molded various thermoplastics and rubber compounds.-Developed a serialized inventory system for all tooling and product.-Handled purchasing of equipment, raw materials, and office supplies.-Assisted with sales and project planning-Filled customer orders-Handled all international shipping-Maintained and repaired equipment in the laboratory-Safety Officer (Maintained MSDS book, disposed of hazardous waste, etc.)

-Setup laboratory/production facility-Established safety standards.-Developed products and manufacturing methods.-Managed laboratory.

-Batched, pressed, centered, polished and tested lead-free piezoelectric compositions for PhD candidates. -Cleaned ball milling equipment with wet chemistry between batches to prevent cross contamination.

-Provided cost effective solutions to customers that met or exceeded their needs.-Handled finances including: sales, register close-out, daily cash flow sheets, and bank deposits, and processed loan applications.-Setup accounts with dealers and distributors.Installed various electronics systems including: -Audio/ video components in cars, trucks, tractor trailers, and boats -Keyless entry, remote start, and security systems -Lighting upgrades and accessories-Designed and installed custom setups-Built fiberglass and plexi-glass subwoofer enclosures.-Installed performance and suspension upgrades