My professional mind reading and magic services are available for clubs, restaurants, bars, tradeshows, corporate and special events. Almost everyone at some point or another has wished they could read someone else's mind, I know I have, and my mind reading show is a demonstration of how I would do it, if I could. As a huge fan of all things that go bump in the night, I have also developed two shows especially perfect for Halloween, but available any time of year. The first being an Evening of Haunted Happenings, which is a show of stories about ghosts, weird tales, strange truths, bizarre history, and a touch of magic. The second show is An Evening With Betty Knox: A Victorian Seance. This is a theatrical seance designed to entertain, mystify, and frighten.

As the Owner of BB Productions, I have taken the liberty to revamp the company and transition it from a web design business to a woodworking and wood craft business. This has been a challenge on many fronts to transition from a service industry to a product driven industry but it has been an enjoyable challenge.As the sole owner, I am responsible for all of the following:* Product Design: Create custom one of a kind wooden products for the home, bar, and garden as well as toys.* Marketing: Manage social media and website to increase traffic and sales* Custom Order Sales: work with clients to design products they are proud to display while being functional for their needs.* Retail Sales: Setting up vendor booths at tradeshows and fairs and presenting products to customers.* Production: Handmake all products using a variety of hand and power tools.Skills: Power tools, hand tools, construction, product design, product creation, business management, marketing, accounting, price setting, inventory management, and raw materials management.

Support Responsibilities:- Responsible for leading the support department and maintaining key metrics of support including but not limited to first response times under an hour, satisfaction rate over 95%, and closure rates to 85% after first touch.- Responsible for reviewing support tools and metrics to track to maintain top of the line support- Create and review all knowledgebase articles- Onboarding and coaching new support team membersQA Responsibilities:- QA test all new features released by development team- Create and maintain manual testing documentation and test scriptsWeb Design/Marketing:- Work with marketing to update and maintain company websites- Create JavaScript tools as needed for website- Monitor Website Analytics and help address issues

Support Responsibilities:- Responsible for maintaining key metrics of support including but not limited to first response times under an hour, satisfaction rate over 95%, and closure rates to 85% after first touch.- Create and review all knowledgebase articlesQA Responsibilities:- QA test all new features released by development teamWeb Design/Marketing:- Work with marketing to update and maintain company websites- Monitor Website Analytics and help address issues

Work with clients to create and customize reports in Report BuilderSet up and build out new SharePoint based client sitesUnderstand Business Continuity and standards and make recommendations to clients

Responsibilities: *Set up system for tracking payments and managing business accounts*Regularly provide customers with billing statements and tracking information*Contact potential clients and constantly generate new leads*Meet with clients to discuss needs and goals to best create solutions*Prepare formal work proposals*Prepare proofs for all websites, logos, banners, posters, business cards, beverage labels, and CD/DVD packaging*Choose the best approach for building site: HTML/CSS, WordPress, ZenCart, Joomla, etc.*Create sites that are easy to navigate and load fast*Build with SEO in mind*Monitor website analytics after launch to continually improve SEOTechnologies:HTML/HTML5, CSS/CSS3, jQuery, JavaScript, PHP, Google Analytics, Xampp, Adobe Master Suite, Word, Excel, and Express Accounts