As Chief Operating Officer at Tango, Brad brings over 26 years of experience in consulting, professional services, customer support, customer success, and managed services. With a deep understanding of SaaS solutions tailored for real estate and facilities management and workplace management, Brad leads operations with a strategic vision that emphasizes efficiency, scalability, and customer satisfaction.Throughout his career, Brad has been instrumental in building and optimizing service frameworks that align with customer needs, ensuring consistent delivery of value. Known for a customer-centric approach, he has transformed support and success teams to increase client retention and satisfaction, leveraging data-driven insights and best-in-class service practices.In his role as COO, Brad oversees day-to-day operations, driving process improvements and operational alignment across departments to enhance productivity and innovation. His expertise in managed services and support has been key to developing offerings that ensure clients receive proactive, end-to-end support. Passionate about fostering an empowered, collaborative team culture, Brad is committed to sustaining Tango's reputation as a trusted partner in the real estate and facilities and workplace management SaaS space.With a proven track record in operational excellence, customer success, and strategic growth, Brad is dedicated to driving the company’s vision and delivering exceptional value to its clients and stakeholders.