Experienced SAP Customer Success Partner with a strong focus on driving business value through the SAP Business Technology Platform. Passionate about helping organizations maximize their SAP investments, increase adoption, and achieve strategic goals through tailored solutions and expert guidance.

Guiding customers to becoming a truly integrated enterprise, leading with an event driven architecture.

Helping company’s extend and integrate business processes with the SAP Cloud platform.

The Solution Experience - Digital Factory Team supports Presales by creating unique, customer centric demos that can be used accross multiple market units. This role will focus on developing e2e business process scenarios for S/4HANA using emerging innovations and technologies. Drones, virtual/augmented reality, simulation, physical models, voice recognition, analytics, and machine learning are just some of the fields in which we are merging the newest industry technologies with the power of SAP HANA Platform and innovations team is part of Solution Experience and responsible to provide the necessary underlying infrastructure and technologies to offer best-run demos to the SAP Sales & Presales world. SAP Demo Cloud environment, and Proof of Concept systems have 100% availability and excellent performance to ensure reliable and compelling demos. In this capacity this position will be exposed to and learn all relevant facets of HANA, SAP Cloud Platform, SAP UX and the SAP Demo Cloud offering for supporting SAP demonstrations and guarantee excellent performance and stability. The overall purpose of the role is to work closely with SAP IT and Hosting Companies (AWS, Azur, Google Cloud Platform), Solution Experience and Presales Solution Engineers, to ensure that all aspects of the HANA, SAP Demo Cloud environment, and Proof of Concept systems have 100% availability and excellent performance to ensure reliable and compelling demos. In this capacity the SAP Demo Solution Manager will be exposed to and learn all relevant facets of HANA, Platform, SAP UX and the SAP Demo Cloud offering for supporting SAP demonstrations.Completed the SAP PreSales Academy in June 2016

• Direct enrollment and implementation for all GCO University North America virtual and instructor-led course offerings, serving as the organization’s expert with SAPs internal Learning Management System (Success Factors) and Ariba SRM software, in order to provide a flawless customer experience for training participants. • Improved Year 1 Success program completion approximately 20% by automating processes, driving additional communication channels and leveraging technology to drive adoption• Accelerated Y1S senior director productivity 3x by managing program audience, communications, and facilities • Partner with global enablement leaders to align North America’s enablement strategies with the rest of SAP’s regions.• Manage enrollment and implementation for all GCO University NA virtual/instructor led course offerings Sales onboarding ~450 new hires annually across 14 customer facing roles within GCO and GPO Manage over 1300 Extensive knowledge on customer facing roles within GCO and GPO, as well as employee reporting structure Report on over 30 different enablement programs that cover all industries and lines of business within NA• Identify skill gaps and work with 3rd party vendors to provide enablement to drive revenue growth• Leverage existing enablement content as well as merge new content to provide applicable and dynamic training to SAP’s sales force

• Provided references for users by writing and maintaining user documentation; providing help desk support; training users.• Prepared technical reports by collecting, analyzing, and summarizing information and trends.• Defined project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.• Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.

• Guide clients through the application process, ensuring that policy meets their business needs, and that they receive all the necessary follow ups to manage their account in a timely manner.• Research Competitive Marketplace and make product improvement suggestions.• Retrieve and analyze facility results, reviewing trends and providing recommendations to clients.• Worked closely with IT department to test system updates to ensure accuracy for the end users.