Defining and managing the operational metrics strategy for corporate trainings owned by the JNJ HR Global Talent Management team.Core Responsibilities:- Learning metrics strategy (automation and reporting) for premier corporate training programs- Leading development of unified operational metrics strategy for 8 independent learning initiatives- Saved team hundreds of hours annually through multiple intelligent automation implementations - Deployed dashboards in Tableau and Visier, aggregating multiple disparate datasets in partnership- Stood up new metrics scorecard for all of GTM, gathering metrics and regularly presenting results to GTM LT.Additional Projects:Digital Enablement Project POC (6 months) - Technical Requirements gathering and UAT for redesigned and digitized end-to-end talent mobility process - Successfully led testing of 30+ scenarios against accelerated timelines leading to successful on-time launch - Coordinated team of 20+ testers, developers, and business leaders across multiple functions in three companiesBusiness Architect, People Analytics (6 months) - Business Requirements gathering; coordination of People Analytics project portfolio in concert with 3 other functions

Team SME - Supplier Data; critical role in mjr initiatives: Risk, Bus. Plan, Qtly Exec Reviews, Supplier Segmentation• Led coordination of technical and business teams to design, release custom feedback app in under 3 weeks• Demonstrated executive presence presenting to audiences of all levels, including the C-suite executives• Enabled coordination between Shared Services and customers through innovative metric and deck preparation• Developed innovative dashboard displaying supplier risk information to guide users through mitigation processes• Saved 200+ hours across Procurement through deployment of intelligent automation tools during BP2022• 2021 Q3 Global Services Procurement Credo Award Honoree

2-year, non-rotational program including leadership training, networking opportunities and capstone project• Led information-gathering efforts in 3 RFI/RFPs (Mkt intel, customer requirements, RFI document creation)• Enabled negotiation strategy in C. Labs RFP through multiple deep-dive analyses of supplier budgets & rate data• Simplified critical portions of the IWRS RFP by leveraging Excel/automation skills and prior refresh experience

Operations Intern (12-week project to improve vehicle flow within 800,000 ft2 warehouse)• Created $84K in savings by removing flow interruptions in machinery travel lanes• 1,500,000 data points analyzed using Excel and Tableau to identify additional $25K in savings• Maintained 100% uptime during major reconfiguration through effective change management

Subject Matter Expert (SME) (Resolved difficult technical questions, trained 20 new hires)• Rapid promotion due to mastery of computer and customer service processes• 50% increase in personal productivity by creating synergies in trainer and new-hire trainings • 10+% productivity increase for 60-80 reps by leading 4 SMEs on knowledge management improvement project• Optimized system improvement by communicating prioritized customer feedback to developers Customer Service Rep (CSR) (Supported 3,000 users in 39 countries in Europe/Africa)• 50% improvement in efficiency of 15 peers by automating text-entry and other processes using macros • Recognized 4 times in final 5 weeks for highest customer satisfaction in service quality• 10% increase in quality control efficiency by maximizing team use of collaboration software

• Increased future enrollments by leading weekly promotional even to demonstrate Wizard’s teaching methods• Selected to open teaching at new franchise due to reliability and ability to connect with students• Innovated new teaching activities to increase student engagement and participation

• 15% increase in supervisor productivity by assuming administrative load of 4 insurance claims in 4 weeks• Maximized supervisor travel productivity by providing streamlined logistical and technical support

• Grew potential sales pipeline by reaching out to past leads and former customers• Generated leads by researching company size/revenue and contacting potential customers in target markets

• As Mission Secretary, coordinated incoming calls, mail, and email in both French and English; responsible for legal and visa documentation of 150 missionaries; 5 months.• Assigned to supervise and train 16-24 other missionaries, 5 months.• Communicated with a variety of local residents, daily searching for and teaching those interested in learning about the LDS church• Taught free English classes and performed volunteer service in the community on at least a weekly basis.