Bradley Carlson Email & Phone Number

Katy, Tx, Us

Katy, Tx, Us

Deliver end user technical support for 300+ onsite and remote users, resolving a wide scope of network, software, and hardware issues.Perform periodic vulnerability scans using Nessus to prepare necessary reports and coordinate with teams for remediation.Analyze and mitigate vulnerabilities through regular security assessments and the implementation of best practices to ensure compliance with organizational policies.Analyze clients’ cybersecurity requirements and prioritize and lead projects to ensure compliance.Implemented DUO Multi Factor Authentication for FortiClient VPN across the entire organization.Manage lifecycle operations for user devices, including provisioning, decommissioning, and software installation tailored to business needs.Administer Active Directory and Office 365 environments for seven tenants, responsible for secure account onboarding and offboarding, access control, and license management.Optimize the Microsoft Azure environment by monitoring performance, identifying potential risks, and resolving incidents to ensure high availability.Configure, deploy, and maintain network infrastructure - including routers, switches, firewalls, and VPNs, to support secure and efficient operations.Develop and test disaster recovery plans, also responsible for ensuring all critical data is backed up and accessible during emergencies.Established and maintained patch management processes, leveraging our tools to ensure all network and endpoint devices are up to date and secure.

Houston, Texas, United States

Provided remote technical support to clients across multiple companies, troubleshooting diverse IT issues and creating detailed service tickets to track and resolve requests efficiently.Conducted onsite visits to resolve complex issues and ensure client satisfaction.Installed and updated software and hardware for client PCs, ensuring compliance with company standards and security protocols.Supported a wide range of software applications and server deployments, including installation and configuration for business-critical systems.Managed user accounts through Active Directory and Office 365, including new hire setups and migrations to updated systems.Performed system upgrades, including formatting computers, upgrading Windows OS, and installing necessary software for seamless operations.Monitored, maintained, and configured wireless access points and controllers to optimize network performance.Conducted server maintenance, including software installations and updates, to support company-wide operations.Installed, programmed, and maintained VoIP phone systems for clients across the United States and Canada, ensuring reliable communication solutions.Configured software, diagnosed technical issues, and implemented effective resolutions to minimize downtime.Installed and managed backup solutions to safeguard critical data and support disaster recovery plans.Monitored software licensing and maintenance agreements to ensure compliance and cost-effectiveness.Diagnosed and resolved technical issues with Xerox and Kyocera copiers.Provided IT support for Microsoft core business applications, operating systems, and disaster recovery solutions.Implemented and supported remote access solutions, including VPN, Terminal Services, and third-party applications, to enable secure remote work.Supported network-level operations, troubleshooting WAN/LAN connectivity, routers, firewalls, and security protocols.

Cullen College Of Engineering, Computer Information Systems, Magna Cum Laude

Master Of Science - Ms, Cybersecurity And Information Assurance