As a Senior National Admissions Advisor at American Intercontinental University, I delivered innovative advising services to over 1500 prospective students, resulting in a transfer to application completion rate of 28%. I also guided enrolled students through the 5-week orientation process, achieving a 75% retention rate over three years by helping them navigate classroom assignments and complete the Free Application for Federal Student Aid.In my role, I collaborated closely with three cross-functional teams, partnering with the Financial Aid Department, Academic Advising Department, and Student Records to contribute to the quality of recruitment and exceed retention rate expectations by 15%. I also surpassed new enrollment expectation margins by 22% each session over a two-year period while managing enrolled students through the 5-week course, and outperformed retention expectation margins by 15% over the same period.Through my efforts, I increased enrollment rate by 28% year after year over a three-year period and improved retention by 23% year after year. Additionally, I trained and mentored over 10 individuals, achieving a 100% retention rate as of 2023, and referred and recommended 8 new teammates for current positions within the organization, also achieving a 100% retention rate.Overall, I have made significant contributions to the success of American Intercontinental University through my commitment to student enrollment, retention, and success, as well as my leadership and mentorship of other team members.

As a National Admissions Advisor at American Intercontinental University, I achieved notable outcomes through effective strategies and commitment to professionalism and communication.Retention rates improved by 3%, exceeding the goal of 54%, with an actual rate of 57%. Total Completed Applications surpassed the goal by enrolling 15 more students, reaching 111%. The % to Start ESP improved by 98%, exceeding the goal of 5.8, with an actual rate of 5.7.Assisting students in securing financial aid was a priority, and I supported 50 students in completing the Free Application for Federal Student Aid awards, totaling $600,000+. Overall, my achievements demonstrate my ability to achieve goals, improve retention rates, support students in securing financial aid, and foster positive interactions with students as a National Admissions Advisor at American Intercontinental University.

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I played a crucial role in the growth and success of Old to New Room Redo, a home remodeling company in Woodstock, IL, during my time as co-owner, Director of Sales & Client Retention, and Project Manager from December 2017 to November 2020. Our expertise in transforming outdated rooms into modern living spaces that exceeded our client’s expectations led to high levels of customer satisfaction and referrals.As part of my responsibilities, I developed and executed successful business growth strategies to attract and retain clients. I worked closely with our marketing team to identify new leads and explore new avenues for growth, such as partnerships with local builders and real estate agents.I also focused on improving project management strategies, resulting in a 90% increase in on-time project completion. By implementing new processes and tools, I streamlined workflows, reduced errors and delays, and ensured that we completed 90% of projects within budget and on time.To further enhance project management, I designed new Excel macros that doubled the accuracy of material estimates and reduced waste by 37%. This helped us stay within budget, reduced the need for costly change orders, and prevented project delays.In addition, I introduced new systems and digital tools that reduced planning time by 90%. By using online collaboration platforms and project management software, we completed more projects and increased revenue.Overall, my contributions to Old to New Room Redo were critical to our success as a home remodeling company. Thanks to my efforts, we grew our business, attracted new clients, and established ourselves as one of the top performing companies in the area.

As Aquatic Director at Sage YMCA in Crystal Lake, IL from November 2016 to November 2018, I led the operations of the YMCA's aquatic facility, managing a team of 75+ employees during peak seasons. By collaborating with the corporate lead and facility director, I formulated and executed strategic plans, resulting in a 300% growth in the swim team to over 500+ members in less than a year.To meet market demands, I identified and launched five new programs annually, increasing participation by 50%. I reduced expenses by 25% in 2017 and 13% in 2018 by introducing cost-saving measures. By redesigning enrollment and reporting processes, I exceeded program registration goals by 981%.I streamlined employment and communication procedures, decreasing vacant shifts by 50% and fostering a committed team in eight months, which lowered turnover rates by 33%. My leadership, strategic planning, and commitment to efficiency played a vital role in the success of the aquatic facility at Sage YMCA.