Bradley Bazhaw Email & Phone Number

Miami, Florida, Us

San Francisco, California, Us

San Francisco, California, Us

Digital Scaled Outreaches• Leveraged Journey Orchestrator (JO) to notify and remind customers of Entitlement availability and upcoming expiration. Included an internal heads-up JO, Data Design and Dashboard to support a custom opt-out process. Relationships• Added productized relationship including a scorecard, R360 layout, and additional reporting leveraging external data via an S3 connection.Scorecards• Launched new Account Health scorecard and refreshed multiple Product (relationship) scorecards.Feature Evaluation/Testing• Explores new Gainsight products to evaluate business fit, deployment readiness, adoption blockers, and advocates for improvements/enhancements to better suit business needs prior to general release.Quarterly Roadmap Evaluation• Reviews quarterly Gainsight product releases to evaluate impact, use cases, deployment dependencies, change management and enablement needs, and concerns specific to our environment and business processes. Creates new sprint items for any release related build work and dependencies identified.Technical Builds• Build or improve business processes based on user requirements in sprints to support monthly and ad hoc releases.Internal Support Escalations• Handles escalated technical problems from Tier 1 internal support on Gainsight issues.Snowflake• Writes SQL queries to validate Gainsight Data exports to Snowflake, troubleshoot data issues, and assess data to support new processes. • Identifies operational gaps and works with Snowflake team to improve documentation and initiate proactive error alerting resulting in reduced downtime and time to resolution, and overall cross system interoperability.• Establishes new Snowflake integrations for ongoing data migration and additional insights.Sprint Planning | JIRA• Facilitates Agile and Waterfall development processes with JIRA.

Seattle, Washington, Us

Gainsight Administration:Provisioned licenses, solution end-user issues, maintain existing rules, objects, reports, etc.Renewal Center: Conducted business analysis and configuration for integration, ETL pipeline, dashboards and user access.Process Improvement:Worked cross-functionally to design Gainsight workflows to streamline or automate business processes. Dashboards | Reporting:Created reports and custom Data Designer models to support projects, surface insights and track KPIs.Data Governance:Part of team tasked with identifying, assessing, and prioritizing current gaps in data governance and issues that may be introduced by in-flight or upcoming projects.Digital Outreach: Migrated surveys to Gainsight to improve consistency, repeatability, and automation of deployment. User Enablement: Created documentation for both technical and end-user enablement for Gainsight processes.Annual Planning: Contributed to CS annual planning by identifying priorities based on ongoing projects, current resources, and dependencies needing resolution for OKR initiatives to both be launched effectively and adopted successfully by the business.Sprint Planning: Managed project to move from Click-Up and ad hoc release schedule, to JIRA sprints and regular release cycles to reduce end-user fatigue and streamline internal release process.Resource Management: Re-architected resource management tool enabling executive-level forecasting for current and upcoming company initiatives.

San Mateo, California, Us

CRM Administration | Gainsight | Salesforce• Salesforce Administration: Owned Custom Objects, email alerts and workflows for processes relating to customer churn. Created new formula fields using similar language as Salesforce’s APEX language.• Gainsight Administration: Created custom reports, dashboards, data merges and queries to support Customer Success processes as well as other back-end administrative support as needed.• Gainsight PX: Developed Dashboards and early PX<>CS integration POCs using PX data to drive Adoption Explorer and Journey Orchestrator Programs.Data Analysis• Root Cause | Churn Analysis: Utilized data from multiple sources to perform root cause analysis on churned customers and provided data driven insights to improve churn prevention strategies on a quarterly basis.• Customer Product Usage: Leveraged Gainsight PX to incorporate customer product usage behavior into analysis projects.• Ad hoc analysis: Provided ad hoc analysis on various customer segments to provide business insights for executive staff.• Sentiment Analysis: Provided sentiment analysis on customer survey responses when structured data was not available.Project Management: Utilized JIRA to manage project sprints, story points and intra-team project dependencies.Reporting• NPS Reporting: Provided weekly and monthly customer response data; company and team NPS trends; recommendations to address customer feedback in order to mitigate customer issues and highlight customer successes, as well as segmented customer churn data.• Ad Hoc reports: Build bespoke reports for executive staff requests in Salesforce and Gainsight.Writing | Editing• Technical Writing: Updated and created content for customer facing knowledge-base articles.• Editing: Provided editing support for team on project work such as internal and external training materials, product announcements and other customer communications.

InternshipSaver.com is a website designed to connect students and professionals with information and resources about exchange visitor programs to the US. It also provides practical information about getting to, and living in, the US. Please note: I have taken down the original website. For images or a recorded tour of parts of the website please contact me.Web Design | Content Management | Content Creation• Web Design: Created a WordPress based website, customized using HTML, CSS and third-party integrations.• Content Management: Added and modified website content and ensured continued functionality by maintaining an up-to-date platform and compatibility with integrations.• Simplified Complex Information: Created blog posts, web pages, visual guides, examples and templates to explain complex topics in a salient way.• Slack: Established multi-channel Slack community for Internship Saver audience.Project Management | Automation• Project Management: Managed core tasks within dozens of projects with organizational tools such as Trello, Todoist, and CRM integrations. Managed deadlines and budgets while allocating resources effectively.• Workflow Design | Automation: Created workflows and automations to simplify back-end and customer interactions for e-Commerce website. Made continuous refinements to meet business needs.• Remote Work: Coordinated with remote contractors, vendors and partners while employing a location independent working strategy.Marketing | Advertising | Social Media | SEO• Social Media Content Creation: Authored and edited all social media, website content, and blog posts, optimizing for quality SEO to ensure key messages receive the proper audience engagement. Website designed to address the needs of exchange visitors numbering approximately 2.5 million globally.• Ads, Market Segmentation and A/B testing: Created Google and Facebook Ads for various campaigns, using A/B testing, audience segmentation and targeting.

Wellington, Wellington, Nz

Data | Finance• Salesforce Administration: Addressed needs of 100+ grantees across a dozen funds using bespoke Salesforce.com database. Assisted team and other staff with Salesforce related questions, reports and processes.• VBA Language: Self-taught Visual Basic for Applications to assist with automating financial reports, saving substantial user time.• Accounts Payable: Triaged, reviewed and coded invoices for proper budget allocation prior to payment. • Budget: Secured venue and catering budgets from senior leadership and organized budget appropriate vendors.Project and Portfolio Management• Project managed and delivered the 2017-18 annual report for the Primary Growth Partnership ahead of schedule to the senior leadership team and for subsequent publication.• Project Management: Tracked progress of tasks and projects via Trello, providing regular updates to key stakeholders across the organization when needed.• Documentation: Created comprehensive desk file documentation to inform future staff on workflows, tools and other processes.• Supervision: Oversaw completion of archiving project by leading work completed by temporary Program(me) Administrator.Writing | Editing• Communications: Liaised with communications team on event media campaigns, website updates and fund round announcements to ensure messaging was accurate, clear and engaging.• Writing: Composed and distributed weekly reminders, notices and invitations to internal events.• Editing: Provided editing support for contracts, print, web and other media materials.Event Support | Logistics• Event Support: Organized assessment panel conferences for the four-year $34MM New Zealand Dollar (NZD) round of the Hill Country Erosion fund and the annual >$10MM Sustainable Farming Fund.• Logistics: Managed logistics for panelists and staff including: flights, lodging, catering and compensation paperwork.

Wellington, Wellington, Nz

Event Support | Logistics• Event Support and Logistics: Supported the Sustainable Land Management and Climate Change (SLMACC) fund ten-year anniversary by organizing the venue, catering, and collaborating with the ministerial event team lead to organize attendees including three ministers, the MPI Deputy Director General, and over 100 industry stakeholders (https://www.beehive.govt.nz/release/brightest-and-best-combat-climate-change). Communication | Writing | Editing• Stakeholder Communication: Communicated with internal and external stakeholders via the general inbox answering or triaging requests and queries. Adapted writing to adhere to local grammar and orthography, use of the indigenous te reo Māori, and other communications focused Ministry policies.• Editing and Formatting: Provided editing and formatting support for contracts, print, web and other media materials such as the published “Investing in Tomorrow” SLMACC celebration booklet.• Working with Grantees: Utilized bespoke Salesforce grants management database to input grant applications and communicate application progress with grantees.

Seattle, Wa, Us

Technical Project Management• Software Implementation: Researched, budgeted for and set-up company instance of new CRM (HubSpot). Created training materials, workflows, and project timelines. Ensured that workflows, training and staff buy-in were in place at launch. • Database Querying | Reporting: Queried applicant referral data from Access database for monthly senior leadership reports. Assisted in development of a real time dashboard to replace manual system for better year on year analyzing and reporting.• Website Development and Deployment: Created, and managed rollout of, searchable department intranet site using Google Pages and HTML.• Workload Forecasting: Used applicant pipeline data to manage incoming assignments and distribution based on schedule fluctuations and changing headcount to ensure a consistently balanced workload among the team.Program Development• Program Expansion: Established Teaching Intern Program and grew it more than 2x in first 3 iterations requiring additional staff resources.• Knowledge Leadership: Provided guidance on issues regarding government policy and other complex topics to staff so they could confidently advise clients.• Strategy: Worked with executives to ensure program continued to align with organizational goals.Leadership | Recruitment | HR• Training | Mentoring: Trained new hires on our database, visa policies, workflows, and scheduling tools. Provided ongoing training and performance sessions to team of six, and mentoring to other staff members.• Full-Cycle Recruiting: Owned recruiting process by screening candidates; scheduling interviews and debriefs with senior leadership; communicating all interview details to candidates.• Resource Development: Scoped, created job description and recruited for new position to manage expanding Teaching Intern Program.

Seattle, Wa, Us

Writing | Editing• Translation of Technical Language: Explained complex visa-related immigration regulations in a clear manner to non-native English speakers with diverse backgrounds, cultures and geographies.• Clear Communication: Provided clear and consistent messages by phone, Skype and email, communicating the expectations and process of visa sponsorship with clients from around the world.• Editing and Reviewing Immigration data: Peer-reviewed and edited immigration data for visa sponsorship applicants to ensure accuracy before being added to the government database for processing.• Document Review | Formatting: Edited documents and communication for clarity and accuracy.• Advising | Coaching: Advised applicants on options for returning to the US for additional training and education.Project and Portfolio Management | Organization• Delivering High Quality Work in a Fast-Paced Environment: Consistently met deadlines while managing diverse portfolio of 40-60 active applications with 100+ requiring regular follow-ups. • Heavy Calendaring and High-Volume Applicant Tracking: Very heavy calendaring of Skype and phone interviews across multiple time-zones; tracking application progress while managing candidate experience throughout visa sponsorship process.• Portfolio Evaluation: Evaluated candidate portfolios including reviewing CVs, Resumes and transcripts to ensure candidate backgrounds match internship job descriptions.

Redmond, Wa, Us

Support | Investigation• Background Research: Interviewed clients in German or English to determine appropriate course of action with an emphasis on customer service.• Cyber Fraud: Investigated potential hacking cases through the coordinated use of multiple proprietary and web-based programs in conjunction with game software.• Customer Service: Responded to customer inquiries/complaints in German and English.

Ba, German Language And Linguistics (Germanics)

Education record