Bradley Bazhaw Email & Phone Number

Miami, Florida, US

San Francisco, California, US

San Francisco, California, US

• Digital Scaled Outreaches
• Leveraged Journey Orchestrator (JO) to notify and remind customers of Entitlement availability and upcoming expiration. Included an internal heads-up JO, Data Design and Dashboard to support a custom opt-out process..
• Added productized relationship including a scorecard, R360 layout, and additional reporting leveraging external data via an S3 connection.Scorecards
• Launched new Account Health scorecard and refreshed multiple Product (relationship) scorecards.Feature Evaluation/Testing
• Explores new Gainsight products to evaluate business fit, deployment readiness, adoption blockers, and advocates for improvements/enhancements to better suit business needs prior to general release.Quarterly Roadmap.
• Reviews quarterly Gainsight product releases to evaluate impact, use cases, deployment dependencies, change management and enablement needs, and concerns specific to our environment and business processes. Creates new.

Seattle, Washington, US

Gainsight Administration:Provisioned licenses, solution end-user issues, maintain existing rules, objects, reports, etc.Renewal Center: Conducted business analysis and configuration for integration, ETL pipeline, dashboards and user access.Process Improvement:Worked cross-functionally to design Gainsight workflows to streamline or automate business.

San Mateo, California, US

• CRM Administration | Gainsight | Salesforce
• Salesforce Administration: Owned Custom Objects, email alerts and workflows for processes relating to customer churn. Created new formula fields using similar language as Salesforce’s APEX language.
• Gainsight Administration: Created custom reports, dashboards, data merges and queries to support Customer Success processes as well as other back-end administrative support as needed.
• Gainsight PX: Developed Dashboards and early PX<>CS integration POCs using PX data to drive Adoption Explorer and Journey Orchestrator Programs.Data Analysis
• Root Cause | Churn Analysis: Utilized data from multiple sources to perform root cause analysis on churned customers and provided data driven insights to improve churn prevention strategies on a quarterly basis.
• Customer Product Usage: Leveraged Gainsight PX to incorporate customer product usage behavior into analysis projects.

• InternshipSaver.com is a website designed to connect students and professionals with information and resources about exchange visitor programs to the US. It also provides practical information about getting to, and.
• Web Design: Created a WordPress based website, customized using HTML, CSS and third-party integrations.
• Content Management: Added and modified website content and ensured continued functionality by maintaining an up-to-date platform and compatibility with integrations.
• Simplified Complex Information: Created blog posts, web pages, visual guides, examples and templates to explain complex topics in a salient way.
• Slack: Established multi-channel Slack community for Internship Saver audience.Project Management | Automation
• Project Management: Managed core tasks within dozens of projects with organizational tools such as Trello, Todoist, and CRM integrations. Managed deadlines and budgets while allocating resources effectively.

Wellington, Wellington, NZ

• Data | Finance
• Salesforce Administration: Addressed needs of 100+ grantees across a dozen funds using bespoke Salesforce.com database. Assisted team and other staff with Salesforce related questions, reports and processes.
• VBA Language: Self-taught Visual Basic for Applications to assist with automating financial reports, saving substantial user time.
• Accounts Payable: Triaged, reviewed and coded invoices for proper budget allocation prior to payment.
• Budget: Secured venue and catering budgets from senior leadership and organized budget appropriate vendors.Project and Portfolio Management
• Project managed and delivered the 2017-18 annual report for the Primary Growth Partnership ahead of schedule to the senior leadership team and for subsequent publication.

Wellington, Wellington, NZ

• Event Support | Logistics
• Event Support and Logistics: Supported the Sustainable Land Management and Climate Change (SLMACC) fund ten-year anniversary by organizing the venue, catering, and collaborating with the ministerial event team lead to.
• Stakeholder Communication: Communicated with internal and external stakeholders via the general inbox answering or triaging requests and queries. Adapted writing to adhere to local grammar and orthography, use of the.
• Editing and Formatting: Provided editing and formatting support for contracts, print, web and other media materials such as the published “Investing in Tomorrow” SLMACC celebration booklet.
• Working with Grantees: Utilized bespoke Salesforce grants management database to input grant applications and communicate application progress with grantees.

Seattle, WA, US

• Technical Project Management
• Software Implementation: Researched, budgeted for and set-up company instance of new CRM (HubSpot). Created training materials, workflows, and project timelines. Ensured that workflows, training and staff buy-in were.
• Database Querying | Reporting: Queried applicant referral data from Access database for monthly senior leadership reports. Assisted in development of a real time dashboard to replace manual system for better year on.
• Website Development and Deployment: Created, and managed rollout of, searchable department intranet site using Google Pages and HTML.
• Workload Forecasting: Used applicant pipeline data to manage incoming assignments and distribution based on schedule fluctuations and changing headcount to ensure a consistently balanced workload among the team.Program.
• Program Expansion: Established Teaching Intern Program and grew it more than 2x in first 3 iterations requiring additional staff resources.

Seattle, WA, US

• Writing | Editing
• Translation of Technical Language: Explained complex visa-related immigration regulations in a clear manner to non-native English speakers with diverse backgrounds, cultures and geographies.
• Clear Communication: Provided clear and consistent messages by phone, Skype and email, communicating the expectations and process of visa sponsorship with clients from around the world.
• Editing and Reviewing Immigration data: Peer-reviewed and edited immigration data for visa sponsorship applicants to ensure accuracy before being added to the government database for processing.
• Document Review | Formatting: Edited documents and communication for clarity and accuracy.
• Advising | Coaching: Advised applicants on options for returning to the US for additional training and education.Project and Portfolio Management | Organization

Redmond, WA, US

• Support | Investigation
• Background Research: Interviewed clients in German or English to determine appropriate course of action with an emphasis on customer service.
• Cyber Fraud: Investigated potential hacking cases through the coordinated use of multiple proprietary and web-based programs in conjunction with game software.
• Customer Service: Responded to customer inquiries/complaints in German and English.

Ba, German Language And Linguistics (Germanics)

Education record