Micontact Center Technical Consultant
Current- Designed and implemented contact center ACD, IVR, chat, email, and call recording solutions for customers in a variety of industries.- Assisted with server upgrades and server migrations; acknowledged as the upgrade / migration expert, performing many upgrades and migrations, and assisting others when they encountered problems with these operations.- Administered the professional service team's VMWare lab environment.- Maintained the server housing Professional Services' quote queues.