Working on a sales project for Port Hotel

Revenue Guru is a consultancy to help businesses and Hotel's drive revenue and increase their profitability by offering a cost effective and fully tailored solution for their needs.Revenue Guru also offers social media management for Businesses to grow their footprint, interact with customers and grow their customer platform utilising these services.

Working on behalf of Lightbulb with Edyn to deliver a migration from Guestline to Mews for their portfolio of hotels. Leading a small team of consultants to deliver the migration whilst also working with other key stake holders within the business to ensure that we covered everyones needs.

IHG Revenue (Formerly RMH) is a consultancy service run by IHG for IHG hotels which requires a subscription which provides access to a Portfolio Revenue Manger to work in place of an on property revenue team or alongside them, IHG Revenue PRM's are always trained to the highest level and look after a portfolio of hotels across Europe.The aim of IHG Revenue is to ensure that hotels are more profitable and generate higher RevPAR than non IHG Revenue hotels and assist in generating higher… Show more IHG Revenue (Formerly RMH) is a consultancy service run by IHG for IHG hotels which requires a subscription which provides access to a Portfolio Revenue Manger to work in place of an on property revenue team or alongside them, IHG Revenue PRM's are always trained to the highest level and look after a portfolio of hotels across Europe.The aim of IHG Revenue is to ensure that hotels are more profitable and generate higher RevPAR than non IHG Revenue hotels and assist in generating higher brand confidence in IHG Hotels.In this role I have worked with 70 hotels, across 6 brands on a consultancy basis all over Europe, Middle East & Africa reviewing the Hotel's business and utilisng the IHG systems, tools & channels to maximise the Hotel's revenue performance.New Opening Hotels are also supported with IHG Revenue to assist in the ramping up of pre sell Revenues and ensure hotels are available on all channels prior to opening and ensuring rates are loaded and on sale.Consultation takes place via Webex using Conference Calling systems and Video Conferencing.Analysing Data to forecast booking patterns whilst utilising the forecast to set pricing inline with the commercial strategy.Analysis of the Competitor Set to ensure market appropriate pricing for the Hotel to maximise the Transient Retail business.Reviewing performance of Corporate Accounts to ensure they are not displacing higher rated business and affecting revenues.Using Excel at an advanced level to create reports for use on Consultation Calls.In this role I have had the opportunity to travel extensively across Europe.This role has required me to work remotely daily for the past 10 years this has taught me to manage my time more effectively and become more productive for the hotels without commuting. Show less

My role here was to provide IT support to the business on the main selling application and ensure the supporting SQL Database is running correctly.Creating new specifications and testing developments for the business.Oversee updates to the system and ensure we do not disrupt existing functionality.Analyse data created by the selling system and ensure it is correct.Ensure the servers are running at optimum levels.

Responsible for completion of all the paperwork and reports for the corporate accounts that use the hotel.Conducting telesales and face to face appointments with new clients whilst maintaining existing relationships with customers to ensure all needs were met.Responsible for conducting the RFP process for the hotel.Attended a number of inhouse training courses to maximise my sales performance.Systems used; Opera, Delphi, CPC, IBP and other IHG systems on a daily… Show more Responsible for completion of all the paperwork and reports for the corporate accounts that use the hotel.Conducting telesales and face to face appointments with new clients whilst maintaining existing relationships with customers to ensure all needs were met.Responsible for conducting the RFP process for the hotel.Attended a number of inhouse training courses to maximise my sales performance.Systems used; Opera, Delphi, CPC, IBP and other IHG systems on a daily basis.Attended 2 Sales Training courses whilst in this position on Managing Accounts. Show less

In this role my job required me to complete all aspects of exporting goods. Including NES Customs Entries, Carnet, Export License and various other customs requirements. Had overall control of the Exports from the UK to abroad via Air and Sea Freight as well as maintaining relationships with both suppliers and clients and to ensure new business for need areas.

During my time employed at Express 2000 I was responsible for all aspects of Air Freight from shipments being collected to relevant paperwork being completed and shipments flown.

Arranging customer credit agreements. Answering the phones and taking bookings for our customers. Quotations. POD's. All Airfreight knowledge, pallet building, customs regulations, document handling. On top of this I ran the Africa section of our business which involves generating new business effectively handling customer complaints and queries for Africa, this position also means I negotiate better rates with airlines for destinations. Temporary Position.I also returned to this position… Show more Arranging customer credit agreements. Answering the phones and taking bookings for our customers. Quotations. POD's. All Airfreight knowledge, pallet building, customs regulations, document handling. On top of this I ran the Africa section of our business which involves generating new business effectively handling customer complaints and queries for Africa, this position also means I negotiate better rates with airlines for destinations. Temporary Position.I also returned to this position in 2004 to take overall control of all African Exports. This also included selling the African routes to New/Existing customers and maintaining relationships with existing customers. Show less

Working for Hargreaves Sports I was in charge of their branch in East Grinstead before moving onto manage the store in Caterham. I was in charge of a small team of people in both stores and it was my duty to make sure that daily tasks were carried out accordingly and that the staff were motivated. I was also in control of stock levels, taking deliveries, banking the daily takings and dealing with customer complaints. Gained Management experience left for opportunity to develop an Airfreight… Show more Working for Hargreaves Sports I was in charge of their branch in East Grinstead before moving onto manage the store in Caterham. I was in charge of a small team of people in both stores and it was my duty to make sure that daily tasks were carried out accordingly and that the staff were motivated. I was also in control of stock levels, taking deliveries, banking the daily takings and dealing with customer complaints. Gained Management experience left for opportunity to develop an Airfreight Company. Show less

Arranging customer credit agreements. Answering the phones and taking bookings for our customers. Quotations. POD's. All Airfreight knowledge, pallet building, customs regulations, document handling. On top of this I ran the Africa section of our business which involves generating new business effectively handling customer complaints and queries for Africa, this position also means I negotiate better rates with airlines for destinations. Temporary Position.I also returned to this position… Show more Arranging customer credit agreements. Answering the phones and taking bookings for our customers. Quotations. POD's. All Airfreight knowledge, pallet building, customs regulations, document handling. On top of this I ran the Africa section of our business which involves generating new business effectively handling customer complaints and queries for Africa, this position also means I negotiate better rates with airlines for destinations. Temporary Position.I also returned to this position in 2004 to take overall control of all African Exports. This also included selling the African routes to New/Existing customers and maintaining relationships with existing customers. Show less

Supervisory role in the shop at Gatwick Airport, which dealt with selling last minute airline tickets all over the world. I was in charge of a small team of people as well as banking the takings and opening and closing the store. 1 Year Contract

I worked for Hargreaves Sports in their franchise store at Gatwick Airport, the store was branded as a Nike Shop. My role here included pricing the goods and merchandising the store to maximize sales. I worked in the Tax Free Area of the airport, which meant holding an Airside pass and working on a shift Pattern. Whilst working here I achieved an NVQ in Customer Care & Service. Left to change career direction and gain experience in the Travel Industry.