My core day-to-day tasks in this role included• Crafting and streamlining operational procedures and runbooks for automation processes.• Elevating the end-user experience by designing and developing applications.• Leading high-performing teams across the product lifecycle.• Developing solutions for tracking equipment orders via ServiceNow Ordering catalog.• Integrating real-time tracking portals and automating Microsoft Teams notifications.A section of my key accomplishments in this capacity entails:• Championed deployment of ServiceNow's Virtual Agent Chatbot, developing nine custom topics and a knowledge base with over 500 user-facing articles, leveraging AI Search and Natural Language Understanding to significantly boost deflection rates and search accuracy for self-service access.• Negotiated a contract with AT&T, overseeing the migration of 6,000 cellular lines from Verizon, yielding $1.5 million in bonuses and credits, and delivering a first-year ROI of $1.2 million, while strengthening business continuity strategies.• Directed internal teams and multiple managed service providers (MSPs) to support enterprise-wide operations, ensuring seamless service for 20,000+ users across 500+ locations in 43 states, and driving optimal performance and functionality.• Led the migration of 10,000 Android tablets and 2,000 iPhones from MaaS360 to Intune and achieved $300,000 in annual licensing cost savings.• Transformed the intake process for Physician File Updates within the EMR/EHR system and slashed Service Desk contacts by 20,000 annually saving $270,000 in direct costs each year.

My core day-to-day tasks in this role included• Establishing proof-of-concept architectures to validate viability, security, and performance.• Facilitating seamless integration of systems with organizational strategies, applications, and processes.• Delivering specialized consulting services across advisory, design, integration, and implementation teams.• Directing day-to-day technical operations as the Lead Technical Resource for Enterprise Systems and End-User Experience Teams.• Managing all aspects of Microsoft Enterprise Systems, including Azure, Windows Server, SQL, Exchange, Office 365, and Active Directory.A section of my key accomplishments in this capacity entails:• Spearheaded Microsoft Enterprise Systems team and guided six Systems Administrators and two Database Administrators in supporting a healthcare system with 25,000 users across six hospitals, a university, and numerous physician clinics.• Honored as a finalist for the FMOLHS IS Team Spirit Award, recognizing contributions embodying the spirit of healing, joy, and justice through the generous sharing of talents.• Devised the architecture for a new XenDesktop 7.x environment supporting 6,000 virtual desktops across multiple regions.• Architected an Active Directory authentication and DNS solution for a large-scale hosted EMR/EHR deployment spanning multiple forests and domains.• Saved the organization several million dollars by revamping Microsoft SQL licensing, restructuring licensing model, and improving hardware usage.• Consolidated two Azure portals into a unified portal, oversaw migration of subscriptions, and transitioned virtual machines to enhance operational efficiency.

My core day-to-day tasks in this role included• Delivering comprehensive IT services such as contract negotiations, budget preparation, and technology roadmapping.• Leading project management and technology adoption strategies.• Functioning as a Virtual Chief Information Officer (CIO) within a Managed Service Provider (MSP) framework.A section of my key accomplishments in this capacity entails:• Conducted a comprehensive assessment, design, and project management for a 10 GB fiber backbone and VOIP system at a chemical plant, utilizing Altigen Communications VOIP PBXs and Cisco Catalyst 3750E switches, generating $785,990 in additional revenue through successful project delivery.• Engineered the complete IT infrastructure for an international chemical corporation within a tight timeframe following a divestiture, securing the project and generating $680,000 in additional revenue.• Managed a team of seven Network Engineers and delivered consulting and support services to a wide array of clients, including multinational chemical companies, legal firms, government agencies, healthcare organizations, educational institutions, and architectural firms.• Drove team to achieve new regional records for annual revenue and profitability in 2011, including breaking company records for monthly revenue and profitability in October, November, and December.

Technical Operations Team Lead with expertise in Microsoft and Citrix technologies, specializing in Citrix XenApp and Presentation Server. Proven track record in providing top-tier support and mentoring junior team members. Experienced in operational on-call support and collaborating with project management to deliver projects on time.

Lead Consultant with a focus on pre-sales engagements, responsible for assessing, designing, implementing, and maintaining corporate and enterprise solutions. Skilled in LAN/WAN administration, server management, disaster recovery planning, network assessment, security auditing, VOIP telephony, and technical support. Collaborated with marketing and sales teams to achieve regional revenue and sales objectives.

Experienced in LAN/WAN administration, server management, disaster recovery planning, network assessment, security auditing, and technical support. Proficient in assessing, designing, implementing, and maintaining corporate and enterprise solutions from both a lead engineering and project management perspective.