Support Desk Ii
CurrentAs a Support Desk Level 2 team member, I'm here to resolve client requests and tackle technical issues. I provide expert guidance and know when to escalate more complex problems. My job involves managing the ticket queue, meeting SLAs, and solving various technical challenges efficiently. I keep detailed documentation and track progress for timely follow-ups. I also support Level 1 desk functions as needed and take on other tasks as they come up. My broad knowledge of different hardware and software platforms helps me troubleshoot effectively. I connect with clients in a friendly and professional manner, managing onsite visits and offering on-call support whenever needed.
Jul 2021 - Present
