Managed Higher Education, K12 and Local government accounts within multiple state territory. Identified appropriate products and services to meet full range of customer needs. Oversaw both internal and external account planning and sales forecasting. Supported all IT lines of business while managing relationships with suppliers, partners, stake holders and internal resources to ensure consistent ongoing customer support. • Managed an account set with a $12M annual spend, partnering with public entities to find affordable and useful IT solutions.• Leveraged internal and external team relationships to sell all lines of business including storage, servers, and end user computing, finding new sales opportunities among current clients.• Negotiated strategic contracts with customers and internal teams that solved short and long term pain points.• Provided internal forecasting to ensure delivery of solutions from the business to the customer in a timely manner.• Interacted daily with customers to create tactical and strategic business plans with cross functional partners, identifying the right solutions to address customer pain points.• Developed strategic plans to help drive and acquire market share in territory.• Held monthly/quarterly planning sessions with customers to discuss upcoming IT projects.• Coordinated with internal and external partners to help drive smooth execution with customer Data Center installs and client implementations.• Managed Dell’s business-to-business website, working closely with finance and top management to achieve maximum profitability and optimize e-business penetration.

Built and maintained relationships in Higher Education, K12 and Local government accounts within an assigned territory. Analyzed historical purchasing trends and services to determine opportunities for service upgrades, extensions, and asset management. • Grew quarterly revenue in previously non-performing territory.• Employed proactive planning, strategic agility, tactical thinking and communication with customer contacts and Dell internal teams.• Demonstrated knowledge and understanding of all services offerings and how they could be best positioned to meet business needs based on the customer’s environment.

Marketed title services to both residential/commercial real estate agents and banking industries. Increased and retained customer base within assigned territory. • Actively participated in the development of strategic plans for company growth in addition to collecting relevant market data, analyzing data and providing meaningful market analysis and forecasts.• Held bi-weekly property tours in assigned territory for Real Estate agents.• Researched real estate publications to keep abreast of top producers, award recipients, and potential prospects and benchmarked regularly with the competition in the marketplace.• Participated in weekly in branch rotation meeting, communicating marketing events, new and prospective clients and marketing goals.

Managed accounts for software and peripherals in Global 500 and Higher Education. Oversaw account planning and sales forecasting within assigned territory. • Proactively developed customer strategy for all accounts in assigned territory with outside account executives and internal teams.• Interfaced daily with end users, purchasing managers, IT managers, department heads and C-level executives.• Exceeded sales quotas every quarter during entire tenure in position.• Received Circle of Excellence and Customer Advocate awards in fiscal year 2003.