Bradley S. Harr, Pmp Email and Phone Number
Bradley S. Harr, Pmp work email
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Bradley S. Harr, Pmp personal email
Successful business professional with over 25 years of experience in a business and corporate environment and over 15 years managing large-scale projects and programs in a fast-paced technology environment. Delivered results while overseeing the life cycle of projects from design and development to implementation and maintenance. Collaborated cross-functionally in a multi-faceted organization to bring products to market with the customer experience in mind. Experienced in Data Modeling and Analysis, Software and Website Development, and Product Information Management. Graduated from East Tennessee State University with an undergraduate in Marketing with an emphasis in Integrated Marketing Communications and a Master of Business Administration. Graduated from Western Governors University with a Bachelor of Science in Software Development with an emphasis in Java.
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Business Analyst, Product Information Management | ImplementationNtaraHubert, Nc, Us -
Business AnalystRxbenefits, Inc. Oct 2024 - PresentBirmingham, Alabama, Us -
Technical Business Analyst - Product Information Management | Data Modeling | Solutions ArchitectureNtara Apr 2022 - Oct 2024Johnson City, Tn, UsProvide data analysis, data modeling, and Product Information Management (PIM) implementation support for clients spanning multiple industries. Utilize the inriver, Akeneo, and Salsify PIM platforms in support of clients for data enrichment and syndication opportunities.
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Senior Customer Experience Manager, Customer Experience - Iot | Connected Car | Emerging TechnologyT-Mobile Sep 2020 - Apr 2022Bellevue, Wa, UsResponsible for the end-to-end customer journey and experience for all T-Mobile and Metro by T-Mobile Internet of Things (IoT) and Connected Car products. Work cross-functionally to ensure the success of our Care organization for new IoT product launches through preparing Care with IVR Call Routing and TFN Generation, Care How-To documentation, Technical Care troubleshooting flows and Care training preparedness. Also ensure Care has the necessary tools and documentation to continue supporting previously launched IoT products. -
Senior Project Manager, Omni-Channel Operations | Process & Workflow | National Sales SupportT-Mobile Sep 2012 - Sep 2020Bellevue, Wa, UsResponsible for creating and maintaining online policy and process content related to the National Sales Support program in the Care and Sales Knowledge Base, including creation and maintenance of call flow content, via HTML & CSS, utilizing Visual Studio Code. The content in this online repository is used by thousands of Sales and Customer Management Specialists across the world to ensure core knowledge and efficiency for our customer facing channels. Also responsible for the Management of Specialized Projects within the Omni-Channel Operations channel.
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Senior Operations Manager, Customer Service - Employee Accounts | National Sales SupportT-Mobile Apr 2011 - Sep 2012Bellevue, Wa, UsResponsibility for 150 employees ranging from Call Center Specialists to Call Center Management delivering results with customer experience focus.
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Senior Project Manager, Sales Support Strategy & OperationsT-Mobile Feb 2006 - Apr 2011Bellevue, Wa, UsManaged projects and programs end-to-end from design to implementation and maintenance for the National Sales Support line of business. Acted as a liaison between Customer Care Operations and Sales Operations Executives and Management to ensure the success of both departments as well as the line of business as a whole. Provided innovative thinking and solutions that allowed for decisions that drove sales and reduced costs for the company.
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Business AnalystT-Mobile May 2005 - Feb 2006Bellevue, Wa, UsProvided reporting and analysis of contact center metrics. Made recommendations on ways to improve performance to contact center management and executive leadership. Created and maintained web-based reporting solutions and a central repository of documents, reports, and other organizational process assets accessible by contact center Supervisory and Management staff to drive performance.
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Operations Supervisor - Customer ServiceT-Mobile Jul 2003 - May 2005Bellevue, Wa, UsLed a team of 20+ Contact Center Specialists in handling daily customer interactions via inbound calls. Coached and developed Specialists and monitored calls to ensure success in the required key performance metrics as well as a strong focus on customer satisfaction and quality.
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Senior Workforce Management AnalystT-Mobile Oct 1999 - Jul 2003Bellevue, Wa, UsResponsibility of overseeing the daily activities of the contact center, monitoring key performance indicators to ensure stability of call volume and service levels, reporting and payroll analysis and the scheduling of 600+ employees.
Bradley S. Harr, Pmp Skills
Bradley S. Harr, Pmp Education Details
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East Tennessee State UniversityIntegrated Marketing Communications -
East Tennessee State UniversityMaster Of Business Administration (Mba)
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Western Governors UniversitySoftware Development - Java Intensive
Frequently Asked Questions about Bradley S. Harr, Pmp
What company does Bradley S. Harr, Pmp work for?
Bradley S. Harr, Pmp works for Ntara
What is Bradley S. Harr, Pmp's role at the current company?
Bradley S. Harr, Pmp's current role is Business Analyst, Product Information Management | Implementation.
What is Bradley S. Harr, Pmp's email address?
Bradley S. Harr, Pmp's email address is br****@****int.com
What schools did Bradley S. Harr, Pmp attend?
Bradley S. Harr, Pmp attended East Tennessee State University, East Tennessee State University, Western Governors University.
What skills is Bradley S. Harr, Pmp known for?
Bradley S. Harr, Pmp has skills like Program Management, Telecommunications, Call Centers, Customer Experience, Wireless, Customer Satisfaction, Process Improvement, Team Leadership, Cross Functional Team Leadership, Business Analysis, Sales Operations, Sales.
Who are Bradley S. Harr, Pmp's colleagues?
Bradley S. Harr, Pmp's colleagues are David Norvell, Ralph Odell, Justin Alvis, Ron Pierce, Resham M., Eric Hundley, Bryan Cinnamon.
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