Strategic, results-oriented Executive Vice President with 20+ years of global experience in Professional Services, Customer Success and Customer Operations. Excels at setting a vision and building, mobilizing and motivating teams to exceed objectives and deliver significant improvements in revenue growth, profitability and customer satisfaction. Proven ability to execute transformational change across large (2,000+) organizations with a specialization in business optimization. -Oversaw the executive management, operation and integration of a portfolio of acquired companies with combined P&L of $200M-Promoted to lead cross-functional technology and business process optimization initiatives for a global, highly matrixed $300M Professional Services organization. Cut implementation effort by 50%, delivering $40M in margin improvements. -Recognized industry expert in the Professional Services discipline. Frequent presenter and contributor at Technology Services Industry Association events. Three-time winner of TSIA’s Vision and Star Awards for excellence and innovation in Professional Services.-Lead a $58M Professional Services P&L within Blackbaud’s General Markets Business Unit. Tripled profitability over a three year period.-Architect of Blackbaud’s Customer Success and Renewals functions while helping to drive Blackbaud’s organizational shift from software license to a SaaS business model.-EMEA Sales Director for £10M Sales & Marketing organization based in London, UK. Lead division to 57% new business growth and 31% overall sales growth in first 12 months. Lead largest new business and account management sales organization in Blackbaud where we grew bookings 61% over two years.-Oversaw the integration of three competitor acquisitions, representing $100M in incremental revenue to Blackbaud.