Bradley Holman, Mba, Lssgb work email
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Bradley Holman, Mba, Lssgb personal email
Bradley Holman | Customer Service Manager ⌨ bradleyholman3@gmail.com ☎ 773.255.7744I am a Customer Service Manager who provides leadership over Sales and Customer Service operations in order to enhance the customer experience. What I do is train and mentor Sales and Customer Service representatives so they are proactive in solving customer problems, and committed to adding value to the bottom line.Having advanced through a series of increasingly responsible leadership roles over the course of a 20+ year career, I have built a reputation for increasing sales on key accounts, delivering major savings year over year, driving new revenue growth, and expanding existing revenue.The essential value I bring to the table is my ability to drive sales revenue and enhance the customer experience while improving processes to drive sustainable growth.»»» EXPERTISE »»»☑ Sales Development☑ Customer Service Management☑ Customer Escalation Management☑ Customer Experience☑ Customer Support & Satisfaction☑ Organizational Leadership☑ Supervisory Skills☑ Cross-Functional Team Leadership☑ Performance Metrics☑ Data Analysis☑ Root Cause Analysis☑ Six Sigma☑ Employee Training☑ Associate Development☑ Performance Improvement☑ Process Improvement
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Senior EstimatorOutform 2021 - PresentMiami, Fl, Us -
Senior Account ManagerOutform 2019 - 2021Miami, Fl, Us
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Customer Service ManagerNorkol Converting Corporation 2018 - 2019Northlake, Il, UsBuilt a team of 5 Customer Service Representatives in 3 states supporting the GREAT sales staff at Norkol. Established measures to provide real time tracking of orders allowing the ability to provide customers with the latest updates. Created pricing matrix for converting jobs minimizing response time to quotation requests. Trained, Coached, and Mentored staff on new procedures designed to enhance the customer experience and build stronger relationships. Handled major accounts - responsible for managing overseas and domestic vendor selection, inventory management, and outbound shipments. -
Manager Of Customer Service & Operations » Customer Experience | Organizational LeadershipReel Tape Corporation 2015 - 2017Bensenville, Il, UsI was promoted to this role, to direct customer service (order entry, quote generation, customer contact), warehouse operations (Shipping, Receiving, Inventory management, Cycle Counts), and purchasing (vendor selection, price negotiation). My scope encompasses initiating RFQ to secure best price/value on custom item purchases, maximizing sales penetration, and increasing profit margins. I report directly to the owner. Previously, I was Senior Sales Representative, marketing to new and existing accounts.► Drove revenue growth in dedicated sales territory in the Chicagoland area.► Increased Gross Margin 12% in dedicated sales territory.► Saved $20K annually through vendor selection for packing list envelope.► Met or exceeded customer retention objectives. -
Customer Service Manager » Organizational Leadership | Customer Escalation ManagementCameo Container/Rocktenn 2012 - 2015Norcross, Ga, UsI advanced to this role, which also encompassed the positions of Team Leader Project Management, and LEAN Six Sigma Green Belt, to oversee a 10-person department of project managers and customer service representatives. Leading this diverse workgroup, I drove the transformation of customer service into project management, by re-defining the organizational workflow of all internal departments: Graphic Design, Structural Design, Estimating, Production Control, Shipping, Print Plate shop, and Cutting Die shop departments. I managed POP projects coordinating design, production and manufacture of displays, and purchased the requisite components to deliver projects on time and on budget. I reported directly to the GM.► Captured $130K annual savings by deploying DMAIC methodology to improve efficiency of gluer.► Delivered 20% operational efficiency on the folder / gluer project.► Achieved 11% sales increase by defining sales strategy and setting pricing levels. -
Sales Project Manager » Customer Support & Satisfaction | Account Management | Employee TrainingCameo Container 2008 - 2012I advanced to this role to direct new display projects for a national client. Then, I merited promotion to a lead project manager role on a flagship $25MM corporate account. Additionally, I trained and mentored 10 new hires for the Customer Service department.► Increased sales on flagship account by 20%, by effectively balancing customer requirements with internal capacity.► Delivered 3% cost savings for flagship customer, by launching program to consolidate freight shipments. -
Sales Representative » Customer Experience | Sales Leadership | Revenue GrowthCameo Container 1996 - 2008I joined the organization to launch a new sales territory, open new accounts, and expand existing accounts.► Developed sales territory from zero to $3M.► Captured sole supplier status with 20% of customer base.► Built customer confidence through 100% on-time delivery program.
Bradley Holman, Mba, Lssgb Skills
Bradley Holman, Mba, Lssgb Education Details
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Lake Forest Graduate School Of ManagementManagement -
The Ohio State University Fisher College Of BusinessDouble Major - 1) Marketing - 2) Logistics
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Niles North
Frequently Asked Questions about Bradley Holman, Mba, Lssgb
What company does Bradley Holman, Mba, Lssgb work for?
Bradley Holman, Mba, Lssgb works for Outform
What is Bradley Holman, Mba, Lssgb's role at the current company?
Bradley Holman, Mba, Lssgb's current role is Senior Estimator.
What is Bradley Holman, Mba, Lssgb's email address?
Bradley Holman, Mba, Lssgb's email address is lb****@****ays.com
What schools did Bradley Holman, Mba, Lssgb attend?
Bradley Holman, Mba, Lssgb attended Lake Forest Graduate School Of Management, The Ohio State University Fisher College Of Business, Niles North.
What skills is Bradley Holman, Mba, Lssgb known for?
Bradley Holman, Mba, Lssgb has skills like Negotiation, Cross Functional Team Leadership, Process Improvement, Project Management, Strategic Planning, Customer Service Management, Six Sigma, Sales Management, Product Development, Customer Escalation Management, Customer Experience, Customer Satisfaction.
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