• Expands or modifies suite of company’s applications to serve new purposes or improve workflow.• Test, maintain, and monitor Employer Advantage's MyAdvantage software and related modules and utilities, including coordinating the implementation of software extensions for clients.• Coordinates software transitions or implementations and develops a plan of action for these changes.• Develops, documents, and revises MyAdvantage design procedures, test procedures, and quality standards.• Consults with management to ensure agreement on priorities and major initiatives.• Provides staff and users with assistance solving application related problems, such as application malfunctions and program problems through effective use and monitoring of software vendor support systems.• Learns and utilizes other tools and technologies that can be used to enhance user experiences and/or streamline processes.• Supervises and coordinates the work of team members to ensure effective support of staff and clients.• Develops training initiatives and messaging for staff and clients, identify key priorities and best methods for delivering training.• Provides demonstrations of software to prospect clients, in coordination with team members.• Monitors and manages the department ticketing system, making changes where needed to maintain optimal performance.• Works with other departments directors to evaluate workflows and processes.• Engages with software vendors to communicate needed features and evaluate offerings.• Is a resource for my team in both education and application related issues.

• Maintain core HR system, perform system maintenance and troubleshooting, and maintain data integrity between all systems. • Assist with data updates, imports/exports.• Analyze individual department needs and assist with developing application procedures to increase efficiency.• Provide user support and training for system modifications.• Develop training materials for workflow and system enhancements.• Identify opportunity areas to improve usage of data fields, work flows, set ups, permissions, and reporting, to drive increased efficiency and data accuracy.• Write, maintain and support a variety of reports and queries utilizing appropriate reporting tools. Assist in development of standard reports for ongoing needs. • Assist with company Intranet page with uploading release information.• Maintain awareness of current trends in HR products and service development, delivery and support, and applying key technologies. Examine trends in information systems training, materials and techniques. Continuously increase HRIS application/tools knowledge through classes, reading or other mechanisms. Participate in user group meetings/conferences.

• Coordinates the transition of new clients from their existing human capital management software to the Paycor product suite, representing more than $8million in revenue, utilizing effective client service and change management practices to ensure a smooth conversion.• Serves as the subject matter expert and advocate for the Paycor product suite, ensuring set up is consistent with the clients’ needs and expectations.• Possesses working knowledge of the full Paycor product suite to make connections across services and provide consultation of best practices and system utilization in multiple human capital management disciplines.

Meet monthly goals of resolves and payments processed in order to increase revenue and satisfy the United States Department of Education standards. Service student loans for the Department of Education and Nelnet Default Management. Required to obtain government security clearance in order to handle sensitive information on student loans.

Published a research paper in the Journal of Personal Selling & Sales Management over multi-level multi-source data collection in sales research after conducting personal research integrating grounded theory with new phenomena and technologies. Worked as Research Assistant to UNL Marketing department faculty and taught two courses – Principles of Marketing and Marketing Channels Management – to a combined total of 161 undergraduate students.

Provided technical and software support for all in-house software. Provided all global satellite offices with technical and software support. Coordinated with CADD managers, vendors, and additional resources to immediately address technical issues. Worked on project teams as a drafter when needed. Assisted in the development of office-wide CADD standards. Assisted and trained project personnel in the usage of CADD systems.

Responsible for all phases of civil CADD design on projects for Federal Government clients. Worked on project drawing files in accordance with the client and B&V CADD standards. Worked with engineers and other technicians to develop individual drawings using both Microstation and AutoCAD. Aided architects in design of government buildings.

Assisted assigned departments by preparing drawings with CADD. Assisted in plan preparation.