Bradley Howlett Email and Phone Number

Responsible for the building of new Commercial Pharmacy formularies for annual submissions and their maintenance to ensure accurate member experience at point of sale. • Coordinate with pharmacists, healthcare professionals, and operational staff to assess necessary updates to formulary tables. • Develop analysis and metrics using LEAN methodologies to deliver process improvements and training materials.

Responsible for implementation of Commercial Pharmacy initiatives for 1 / 1 Commercial Readiness. Oversaw pharmacy issue resolutions from discovery of issue through confirmation of resolution.• Managed State / Federal Regulatory and DOI Compliance implementation using project management, quality checks, testing, and documentation which eliminated potential financial penalties, sanctions for non-compliance, and allowed pharmacy products to be sold and be compliant with State and Federal regulations. o Improved member experience by coordinating cross-departmentally to enable one-time, 12-month medication fill, meeting state-specific legislation and demonstrating compliance with NV DOI, FL DOI Safe Harbor regulations, and CMS Section 1557 mandates for Compounded medication coverage.• Streamlined implementation processes by creating, maintaining, and strengthening strategic relationships within commercial business. • Collaborated with business leaders, product compliance, sales, product, and consulting teams to identify and document potential upstream/downstream impacts, delivering best-in-class products that result effective member experience and full compliance. • Drove commercial segment process improvements by leveraging market knowledge to provide trend-bending savings opportunities and enhance service / cost savings.

Owned daily operations and activities of Commercial Pharmacy clients. Assisted with requests for Printable Drug Lists for clients with custom formularies. Provided market communications on global issues to brokers, account executives, and internal operational areas.• Created and delivered Plan Compass reports to brokers, client executives, and senior leadership, providing recommendations which mitigated or remediated negative trends. • Analyzed / improved client pharmacy spend by recommending and implementing benefit change options, including formulary changes, custom drug exclusions, and providing lower cost alternatives.

Managed and mentored 25 associates to deliver thoughtful customer service while meeting metric standards. Coached associates on improvement strategies. • Opened new operations site in Manila, Philippines, training all new associates and managers on processes, tracking of associate metrics, and acquiring all system access approvals; completed on time.• Identified causes of individual performance variations, implementing corrective actions and providing guidance on strategies to deliver operational excellence and continuous contribution improvements.