Jenny Bradley, Pmp, Acp, Sa, Csm Email & Phone Number

Atlanta, Georgia, United States

Georgia, United States

Sales and Marketing* Partners with Sales and Marketing to upsell products and services, find new clients, and brainstorm new campaigns and business ideas.Professional Services* Partners with the Sales Engineer and Professional Services teams to design and execute solutions tailored to client needs* Resource allocation for client initiatives* Work with internal teams to define and improve internal processes, customer engagement, and develop lasting relationshipsClient Engagement* Review and approve invoicing and final customer billing* Scheduling and preparing quarterly reviews to set objectives and identify shortfalls in customer engagement* Provide regular reporting on the engagement performance* Ensures compliance with company policies and follows ethical standards* Contract oversight for complete and correct execution* Leads and handles complex accountsCustomer Centric* Manage relationships between the company and its clients to provide first-class customer service by being attentive to the client's needs through answering client questions, building rapport, resolving conflicts, and negotiations in a timely manner* Exceeds client expectation by anticipating needs and working to resolve potential issues before they become problematic* Maintain working relationships with clients throughout the project lifecycle* Implements and enforces program practices that set proper expectations with clients and then delivers on those expectations* Ensures that client expectations are continuously met by those responsible for providing customer service

United States

* Develop and Implement new Program Delivery processes for organization centered around transparency, communication, and delivery* Collaborate with Product, Business, Technology, Support, and Sales team members to align development team to enterprise goals from intake and requirement gathering to architectural analysis, work breakdown, and Quarterly Planning* Plan and Coordinate releases working directly with clients, development, and product to ensure a smooth deployment process* Mentor and manage the Program Delivery Team supporting development in professional skills, business acumen, and Agile project management

Atlanta, Georgia

• Collaborated with Product, Business, and Technology team members to align development team to enterprise goals from intake and requirement gathering to architectural analysis, work breakdown, and PI Planning for team of 50 – 75 as the Release Train Engineer• Partnered with RTEs, Product, Business, and Technology partners to coordinate work across the end to end solution for 3 large high profile initiatives managing stakeholder communication, delivery updates, and synchronization of releases as the Solution Train Engineer• Member of the Agile Delivery Support Leadership Team supporting VP of Agile Delivery including mentoring other RTEs and Scrum Masters focusing in the area of compliance, Agile coaching, and reporting• Mentored and managed the Agile Delivery Support Team intern supporting development in professional skills, business acumen, and Agile project management

Atlanta, Georgia

* Managed projects through the project life-cycle including development and approval of the Business Requirements Document, gathering and communication development and cost estimates, development and approval of the Statement of Work, release planning, backlog prioritization and management, QA and UAT, Beta Testing, communications and training for stakeholders and franchisees, deployment, closure surveys, retrospectives, and ongoing support for the product suite.* Partnered with C-Suite and VP Leadership, Support Team, Call Center, Franchisees, Field Team, and distributors to ensure all dependencies and use cases are accounted for to enable a smooth delivery to the customer

Norcross, Georgia

Planning & Scoping: Ensures a common roadmap for the program area that aligns to the organization’s priorities* Influences clarity of scope at the program level* Influences organization focus vs. silo focus* Ensures individual team goals align with overall strategy * Aims to align the outcome of the projects with the overall goals and objectives * Leads and orchestrates the product planning, development and release process* Utilizes Atlassian tools to coordinate and organize program areaMeasurement & Reporting: Measures progress of program area* Ensures work is tracked, analyzed and reported to stakeholders/partner groups* Ensures transparency into outcome achievements or slow downs* Communicates progress of the overall program to leadership * Focus on the delivery performanceGovernance Implementation: Carries out the decision-making process for initiative prioritization* Facilitates cross-team/program retrospectives to identify process improvement opportunities * Extends the coaching sphere of influence around Agile practices beyond Project Mangers * Expert process execution skills; ability to execute on strategic product management decisionsPartnership: Influences priorities, scope and delivery timelines through collaboration and guidance within program area leadership* Partners with development and product management team to understand product strategies & goals * Partners with supporting areas of Research & Development, Information Technology, Support, Sales, and Customer Care to ensure quality & secure delivery of software solutions * Understands the landscape of the business and able to adjust to the demands within it quickly* Program level impediment remover with focus on DeliveryLeadership: Sets goals, develop professional development plans and provides feedback and evaluations for direct reports* Set goals, develop professional development plans, coach, provide feedback and evaluations for the team of Agile Project Managers

Norcross, Georgia

Drive Delivery through relevant actions such as:* Ensured synchronization between product teams* Impediment removal within projects* Dependency coordination within projects* Participated in scoping, commitment and pull through of assigned projects* Influenced Backlog Prioritization decisions based on knowledge of customer expectations/pain points* Influenced the balance between delivering on new features and integrity/maintenance work* Communicated with partner groups/relevant stakeholders on progressData Analysis: Leveraged various data sources to influence backlog integrity and prioritizationBusiness Acumen: Understood the overall business vision and product missionTechnical Acumen: Understood the building blocks of the products and platform within the organizationAgile Subject Matter Expert: Consulted on self-organization/agile techniques as needed and/or as ineffective practices were identified

Norcross, Georgia

Drive Delivery through relevant actions such as:* Ensured synchronization between product teams* Impediment removal within projects* Dependency coordination within projects* Participated in scoping, commitment and pull through of assigned projects* Influenced Backlog Prioritization decisions based on knowledge of customer expectations/pain points* Influenced the balance between delivering on new features and integrity/maintenance work* Communicated with partner groups/relevant stakeholders on progressData Analysis: Leveraged various data sources to influence backlog integrity and prioritizationBusiness Acumen: Understood the overall business vision and product missionTechnical Acumen: Understood the building blocks of the products and platform within the organizationAgile Subject Matter Expert: Consulted on self-organization/agile techniques as needed and/or as ineffective practices were identified

Norcross, Ga

• Manages all projects for the Search Engine Optimization team• Creates, updates, and manages Mingle board for the SEO Team’s projects • Develops project plans for all large projects for the SEO Team• Utilizes BrightEdge and Google Analytics to track metrics for SEO changes and initiatives• Develops SEO project plans for international CareerBuilder sites Les Jeudis, jobs.de, and Staff Nurse • Manages international CareerBuilder sites SEO project plans

Atlanta, Georgia

• Utilize Raiser’s Edge to manage volunteer and wish family relationships entering data, retrieve reports, and analyzing data• Cultivate and maintain relationships with volunteers throughout Georgia• Complete internal audit on paperwork returned by volunteers from initial wish visits to ensure completeness before transferring files to Director of Wish Granting• Schedule and coordinate Wish Day events for new wish families and volunteers• Oversee the American Express monthly report and ensuring all outstanding receipts are collected and invoices are paid on time

Atlanta, Georgia

• Made welcome calls, completed Intake Forms on new referral families, and followed up with wish families via phone and email to collect pending documentation necessary to complete the intake process, adding documents to child’s file as they arrive • Managed backlog of wish files and closeout files of wish families that can no longer be contacted• Updated Raiser’s Edge as new wish information was available• Communicated with wish child to clarify expectations about their wish• Completed data entry for all new celebrity wishes into the Celebrity Portal• Budget auditing and data entry for wishes that have been completed • Assisted Vice President of Program Services with Wish Assists

Marietta, Ga

• Managed all daily activities for a center with 155 enrolled children, including curriculum planning, lesson plan oversight, working with Technical Assistants from Quality Care for Children, implementation of Standards of Care to maintain Center of Recognition, and afterschool program coordination, and maintained proper student to staff ratios• Addressed parent concerns; maintained tuition accounts, enrollment paperwork, tours, parent newsletters, parent Yahoo! Group and Facebook page, monthly inspections from corporate, yearly inspections from state, and coordinated vendors• Worked cooperatively with the Georgia Pre K Project Director managing the direction of 3 Georgia Pre K classes including oversight of lesson plans, class schedules, classroom and teacher support, record keeping, student and staff files, attendance, and other Pre K specific paperwork requirements• Managed a staff of 30 employees, including training, orientation, organization and direction of staff meetings, handling staff concerns and problems, scheduling, attendance, teacher newsletters, give assistance and support to teachers in their classrooms• Developed Summer Camp program, including age appropriate activities, weekly lesson plans, travel logistics for day trips• Substituted in classrooms of all ages as needed

Bachelor Of Business Administration (Bba), Management

Activities and Societies: Women In Technology at Kennesaw State University

Bachelor Of Business Administration (Bba), Management Information Systems, General

Activities and Societies: Women In Technology at Kennesaw State University