Katherine (Kate) Bergey Email & Phone Number

Craigavon, County Armagh, GB

• Monitor the actual number of shipments to clinical sites and depots, comparing them with those predicted and budgeted for and highlight anomalies to the SCM.
• Monitor the inventory of all bulk drug and finished kits throughout the course of the trial, to ensure there is drug available for dispensing to patients as and when required, agreeing adjustments to production.
• Maintain and reconcile customized supply chain management reports and Excel spreadsheets on a regular basis, monitoring actual versus planned quantities.
• Monitor expiry dates of all bulk drug and finished kits throughout the course of the trial and support the SCM, customer and IVRS/IWRS provider in assisting in the generation of the plan for expiry updating or.
• Perform WebEZ related maintenance tasks such as managing site activations, running the resupply workbench, processing orders initiated through WebEZ, and completing randomization diagnostics

Craigavon, County Armagh, GB

• Monitor the actual number of shipments to clinical sites and depots, comparing them with those predicted and budgeted for and highlight anomalies to the SCM.
• Monitor the inventory of all bulk drug and finished kits throughout the course of the trial, to ensure there is drug available for dispensing to patients as and when required, agreeing adjustments to production.
• Maintain and reconcile customized supply chain management reports and Excel spreadsheets on a regular basis, monitoring actual versus planned quantities.
• Monitor expiry dates of all bulk drug and finished kits throughout the course of the trial and support the SCM, customer and IVRS/IWRS provider in assisting in the generation of the plan for expiry updating or.
• Perform WebEZ related maintenance tasks such as managing site activations, running the resupply workbench, processing orders initiated through WebEZ, and completing randomization diagnostics

Jacksonville, FL, US

• Managed a diverse customer portfolio of 30 customers with additional adhoc contracts.
• Analyzed customer requirements in relation to resources to define input and output specifications.
• Wrote technical specifications and partnered with technical resources to effectively fabricate the request.
• Communicated customer expectations and timetable for all projects.
• Examined the final output in relation to written requirements to ensure quality and the solution is defect free.
• Delivered solution to customer including all appropriate audits and reporting.

Jacksonville, FL, US

• Provided global customer support involving telephone inquiries, email requests, and web-based inquiries from Gold Service Customers, internal Sales Representatives and Account Managers.
• Resolved customer service issues by processing transactions within scope or engaging other corporate resources.
• Applied strong working knowledge of D&B Products, D&B Systems, and Reporting & Scoring Models daily.
• Documented all customer inquiries and issues using Salesforce.
• Effectively managed all customer requests and successfully delivered resolutions.

Doylestown, Pennsylvania, US

• Provided quality customer service to residents, guests, and other healthcare staff at Pine Run Lakeview Campus (Personal Care Living).
• Organized and prioritized administrative tasks in a high traffic environment.
• Screened phone calls at the main desk and relayed inquires to appropriate personnel.
• Maintained the sign in and sign out book for both residents and guests.
• Assisted residents in accessing services such as notary, companion, hair care, meal reservations, etc.
• Responsible for receiving and distributing mail, packages, and newspapers for residents.

Doylestown, Pennsylvania, US

• Assisted in organizing and leading activity programs for residents with dementia and Alzheimer’s.
• Displayed dependability, patience, and mature independence.
• Promoted resident socialization, residents' special interests, and increased residents' physical activity.
• Supported and communicated effectively to the Garden staff in order to meet each resident’s physical, intellectual, emotional, and spiritual needs.
• Occasionally worked with volunteers.

Doylestown, Pennsylvania, US

• Facilitate food service for breakfast, lunch, and dinner meals.
• Clean tables, remove dirty dishes, replace table linens, and reset tables.
• Supply service bar with refreshments for residents and their guests.
• Contribute to basic kitchen duties.

Chalfont, Pennsylvania, US

• Managed total office patient flow and customer service in busy Chiropractic office.
• Assisted in verifying and informing patients about their insurance benefits.
• Promoted and marketed Chiropractic to new patients at screenings and public events.
• Promote and market internal events to raise money for philanthropic causes.
• Created weekly marketing emails to send to roughly 900 subscribers using AWeber and Constant Contact.
• Earned Chiropractic Assistant Certification in November 2014.

Allentown, PA, US

• Collaborated, designed, and constructed a hydroponic herb garden for the College’s Wood Dining Commons at Muhlenberg College.
• Researched Walt Disney World’s use of hydroponic techniques at "The Land" in Epcot Theme Park.
• Participant in "How Green is My Valley: Campus Sustainability Conference 2014" at Lehigh University in Bethlehem, PA.

Allentown, PA, US

• Created and inputted information into the alumni database.
• Scanned student files into electronic student records database.
• Designed and created a 36x96 inch poster to display Professors’ No Child Left Behind research project for a conference in Washington, D.C.

• Managed Facebook and Twitter daily to include cultural and social justice issues related to educational awareness.
• Explored crowdsourcing options for fundraising.

New York, NY, US

• Researched and compiled 20 page report of the UN Millennium Development Goals and Sustainable Development Goals to help Mission determine opinions of Rwanda’s progress towards the MDGs and how to develop future goals.
• Represented Mission and attended an African Union meeting and International Youth Day.

New York, US

• Provided general office support to help further the Council’s goals and mission to support the empowerment of women.

• Assisted with preparing materials for children’s environmental education classes.
• Observed and taught programs for students pre-school through middle school.
• Updated the children's library corner by adding more color, rearranging bookshelves, and adding additional seating.
• Wrote a newsletter article on sustainability. Kept a daily journal of events and reactions.
• Attended staff meetings and assisted the Environmental Education staff as needed.
• Assisted with miscellaneous nature center responsibilities.

Allentown, PA, US

• Performed office work and receptionist duties.
• Protected student confidentiality.

Allentown, PA, US

• Performed office work and receptionist duties, completed special projects.
• Summer Office Assistant (May 2011 – August 2011) Organized and assisted in major events such as June Advising and Orientation 2011. Participated in a student and faculty panel to discuss academics and answer questions.

• Performed counter duties such as cashier and take out orders.
• Greeted all customers and other hostess duties.
• Communicated with customers over the phone.

Bachelor Of Arts (Ba), French Major / Sustainability Studies Minor / Business Minor

Advanced French Immersion Program

High School Diploma