Bradley Keen Email & Phone Number

Cumming, Ga, Us

Lexington, Kentucky, Us

Houston, Texas, Us

• Responsible for all operations including merchandise management, logistics, and customer service supporting up to 7,000 home deliveries per month• Drove NPS score from the high 40s to constantly being in the mid 80s• Developed and maintained productive sales-ops relationships including District Sales leadership and local sales representatives for 98 retail locations • Restructured the distribution center and assigned training materials to be developed for each newly created department (used across multiple US distribution centers for developmental purposes)• Developed Senior Operations Management team to understand and direct DC functions independently• Guided and trained Department manager that resulted in a reduction of dead, excess, and outlet inventory by $500K • Helped plan and execute the conversion of 91 acquired Sleepy’s stores and DC in North Carolina ($100M operation)• Assisted with the oversight of building moves in 2 additional markets• Visited and worked with the OMs in four different DCs to develop Inventory Management, Building Organization, and Standard Operating Procedures• Trained entire staff on processes that resulted in leading all like sized markets in shrink for calendar year 2016 at .1% to sales, resulting in a decrease of $380K year over year(2015/2016)• Chosen as training location for regional and corporate operational staff• Completely eliminated temporary contract labor from the DC

Houston, Texas, Us

Houston, Texas, Us

• Led operations review and training in 18 distribution centers to implement Microsoft AX Dynamics• Conducted training for Loss Prevention, Accounting, IT, Inventory Control, and RVPs of Operations• Assisted in the creation of training material and development for the IT help desk• During AX implementation, contributed to the training of the OMs/AOMs in regards to operational efficiencies and SOP• Responsible for primary application testing for new code releases as well as stabilization periods

Houston, Texas, Us

Houston, Texas, Us

Houston, Texas, Us