Brad Kelly Email & Phone Number

Wilmington, North Carolina, United States

Wilmington, North Carolina Area

I oversaw the rollout of NetSuite/Crafted ERP and managed day-to-day operations across the business. I had end-to-end supply chain responsibility. I built processes, SOPs, and automations. I made NetSuite customizations when necessary to support business processes.- Automated data sync between systems without API access- Built processes and SOPs to enable on-time delivery to customers in 6 states- Managed logistics and inventory for raw materials and finished goods- Oversaw all operations in NetSuite, training others as necessary to delegate transactions- Resolved issues in all aspects of the business to keep production schedule on track and customers happy- Managed large team across two locations- Orchestrated a shift from on-prem to off-prem to survive mandated Covid shutdown of retail operations

I applied my IT background to drive efficiencies for the inside sales department of a Tier 1 automotive supplier. I used automation tools to save time and standardize repetitive tasks. I worked with sales reps and customers nationwide to avoid supply interruptions and manage price changes.- Revamped spare parts forecasting for 6,800 globally-sourced components to increase accuracy- Overhauled quote process to deliver pricing faster while reliably meeting profitability measurables- Verified pricing for orders, confirmed deadlines, verified PRO numbers, and sent delivery updates- Developed reports and costing analysis to support $4.5mm contract negotiation- Analyzed processes and aligned stakeholders to achieve better inter-department efficiency- Operated as a Continuous Improvement Coach to lead kaizen and value stream mapping efforts

I managed IT operations for a 150-person subsidiary of a global automotive supplier. I was responsible for the timely resolution of all US tickets, and for analyzing and adapting global standards and processes to the US market.- Interfaced daily with colleagues in multiple countries to design, test, and deliver IT solutions- Worked with a global team to implement Dynamics AX ERP system, managing user permission migration- Local administrator for Dynamics AX and Dynamics GP ERP environments- Tested and implemented EDI relationships with trade partners as new customers were onboarded- Designed and administered training programs and SOPs for users. Initiated lunch-and-learn education series- Tracked and reported on IT KPIs, working with global team to develop solutions to improve- Developed internal knowledge base to help users self-resolve issues and reduce ticket load

Primary helpdesk technician. Processed tickets quickly, with a focus on fixing problems so they don’t recur. Documented troubleshooting steps and resolutions. Managed OS and software rollouts.- Assisted colleagues of varying technical skill levels in diagnosing and fixing IT issues- Assisted in troubleshooting EDI and VAN issues with the order desk- Provided remote support for coworkers in multiple time zones- Managed elevation and acted as user advocate when issues were referred to regional or global IT team- Designed, implemented, managed, and tested disaster recovery program

Summer internship- assisted staff in resolving IT issues- set up computers and printers