Bradley Mccrea Email & Phone Number

Fredericton, Nb, Ca

Montreal, Quebec, Canada

- Provided exceptional customer service, subscription and sales support by phone, online chat or by email while assisting customers with their membership to any of the company’s adult-entertainment or online gaming websites. - Successfully pitched sales and discounted rates/bundles/promotions to increase customer engagement and loyalty while explaining customer account details, billing, website content, assisting with cancellations, and website/technical support.- Managed risk/billing chargebacks, bank blocks or fraud concerns for accounting and auditing purposes, while working across multiple platforms to ensure all financial billing/accounts are in order.

Canada

- Designed, developed and executed multiple successful digital, broadcast and print media strategies and campaigns to launch and/or manage various brands, personalities and social media influencers.- Created stunning and engaging content for clients with photography (iPhone, DSLR, Film), videography, photo/video editing using various platforms including Apple & Adobe Creative Suite, website design/development, branding/logo design, graphic design and more.- Wrote compelling copy for social media posts, promotions, public relations, creative fiction, media interviews and articles, online/print descriptions, and more.- Social media management including Instagram - with growth of over 40K followers - , Google, Wordpress, Facebook, Twitter (X), SEO/analytics, and more.

Montreal, Quebec, Canada

- Compiled, wrote, edited and published breaking music news articles for Bell Media under the iHeartRadio brand, with a focus on Canadian artists and content using Bell Media - Wordpress-configured - publishing software, while adhering to the iHeartRadio style guidelines.- Researched and curated articles using various media outlets including Getty Images, online publications, social media, linking past/related articles, press releases direct from record labels & artist management, and more.

Montreal, Quebec, Canada

- Crafted and prepared personalized coffee, tea, and food orders while providing exceptional customer service and adhering to all company standards and guidelines.- Engaged with customers about their day, questions or concerns regarding their order and handled any complaints efficiently and in a timely manner. Assisted and communicated with store management while running day-to-day operations, including opening and.or closing duties, deploying and organizing Baristas to their appropriate stations to better meet business needs, cash handling procedures, preparing daily bank deposit, monitoring beverage/sanitation/food safety guidelines, and more.

Toronto, Ontario, Canada

- Crafted and prepared personalized coffee, tea, and food orders while providing exceptional customer service and adhering to all company standards and guidelines.- Engaged with customers about their day, questions or concerns regarding their order and handled any complaints efficiently and in a timely manner. Assisted and communicated with store management while running day-to-day operations, including opening and.or closing duties, deploying and organizing Baristas to their appropriate stations to better meet business needs, cash handling procedures, preparing daily bank deposit, monitoring beverage/sanitation/food safety guidelines, and more.

Barrie, Ontario

Managed four residential properties downtown Barrie, as well as various residential and commercial properties in Central & Southern Ontario. Attracted potential tenants through online ads, performed showings and weekly open-houses, drafted lease agreements, collected rent and performed maintenance checks to communicate to landlord for approvals and resolution.- Assisted with commercial property budgets, created commercial real estate packages & lease documents, delivered contracts & payments, represented landlord during Tenant Tribunal hearings, ran errands, delivered lunch daily and assisted with any other duties as requested.

Barrie, Ontario

- Rebranded Wild Wing franchise location in downtown Barrie, ON to Wild Thingz; an independent wing restaurant & bar, by creating a new brand identity with logos, signage, social media, broadcast/print advertising, promotions and hosting special event nights such as UFC, Karaoke, and LGBTQ+. - Oversaw all marketing, branding and promotions budgets, while working closely with beer reps and community organizations to create and maintain local business relationships and exciting collaborations. - Assisted in renovating the interior/exterior of the property, designing the overall feel & atmosphere, as well as creating all menus & media. Alongside, assisting restaurant operations including inventory/food purchasing, serving/bartending/cooking & general maintenance as needed.

Mississauga, Ontario

- Processed wine sales orders/credits accurately and in a timely manner and followed up with an order confirmation. Ensured customers received their order. Informed customers of out of stocks and recommended substitutions. Informed customers of product production dates and when items were expected to be available.- Managed customer complaints, requests and completion of credits in a timely manner. Problem solved. Reported quality control issues and filed daily audit reports.- Teamed with outside sales to inform customers of new products, marketing updates and maintained good customer relations. Worked with salesforce.com to achieve sales goals and develop lasting customer rapport while providing the highest level of customer service.- Filed orders/Bills of Lading and invoices to ensure documents are complete. Filed and mailed out daily invoices.- Tracked customer requests with respect to special orders and/or limited release products and ensured customers received what they ordered- Prepared orders and customs documents for U.S. commercial accounts- Assisted Marketing with many different projects including content revision, writing press releases, and launching the online ordering website

Toronto, Ontario

- Originally hired as Call Centre Agent, and promoted to Customer Relations Coordinator. - Analyzed and investigated all emails received pertaining to post-travel concerns, complaints, inquiries, feedback, and suggestions with personally crafted responses, or by telephone in select cases.- Monitored and responded to social media posts in priority and in a timely manner. - Investigated and corresponded - internally and externally - with other departments, airports, hotels, and service providers. Communicated issues within the organization in an effort to improve service overall.- Investigated/analyzed passenger history, loyalty etc. Provided consultation/explanation, when appropriate, of airline and/or CATSA policies in an efficient manner to passengers when necessary in communicating flight delays and/or cancellations, while providing a resolution for post-travel concerns, focusing on promoting business & keeping passenger loyalty.- Communicated with management & sales teams on concerns regularly to ensure that passenger issues are resolved according to company standards.

Fredericton, Nb

- Processed customer power bill payments in-person- Researched invoices and accounts- Balanced cash float, organized files and office documents as required- Prepared supplies orders for each Station throughout the province

Fredericton, New Brunswick, Canada

- Originally hired in Housekeeping, and promoted to Signature Club Lounge Attendant, while also assisting/learning Front Desk duties.- Set-up Lounge continental breakfast every morning (Mon to Fri), and hors d'oeuvres & drinks in the evenings. Mingled with guests to make them feel at home and catered to any needs.- Performed guest check-ins/outs, answered questions about the hotel facilities and city. Answered phones, processed credit cards, cash, debit, and gift card payments and multitasked heavily with any other duties as needed.- Performed Bellman shifts, when needed, assisting with luggage & making local recommendations during guests stays.

Barrie, Ontario, Canada

- Prepared and served coffee, tea, espresso drinks, iced beverages, and recommended food pairings, along with merchandise and coffee beans.- Performed opening & closing duties. Tracked inventory- Trained new employees and provided feedback to store owner- Cleaned & maintained supplies, tools, equipment, storage areas, and overall café cleanliness

College Diploma, Foundations Visual Arts

Foundation Year in Visual Arts, including: Illustration, Graphic Design, Pottery & Clay, Art History, Photography/Videography and Fashion.

Bachelor Of Arts - Ba, English Language And Literature, General, Incomplete

English Literature, Creative Writing, Fiction & Non-Fiction Writing, Literary Theory, Essay Writing, Poetry, Ancient Greek & Roman Mythology

College Diploma, Advertising & Marketing Communications

Advertising, Sales, Marketing, Public Relations, Digital & Print Media, Promotions, Design, Social Media, Brand Development, Copywriting.

Post-Graduate Certificate, Publicity & Public Relations

Publicity, Public Relations, Press Release & Copy Writing, Brand & Image Management

High School Diploma, Honours List