• As a Berkeley Regional Services HR Manager, responsible for the HR relationship and service delivery for BEARS Region client groups, acting as the key point of client contact and developing client-specific profiles/knowledge-based materials. Lead a team of 50 HR professionals to support 13,000+ employees across hundreds of departments with 19 labor contracts. o Consults with clients and recommends appropriate actions.o Effectively communicates with other HR experts to ensure efficient flow of information, consistency, and compliance in best serving clients.o Collaborates with HR leadership in a range of initiatives and projects, e.g., goal setting, staff development, and overall process improvement• Recommends necessary changes or improvements to policies, programs, and practices, and supports clients in successfully implementing suchchanges.o Implements methodologies to improve service levels, manage client perceptions, and build strong client relationships with client teams.o Represents HR in campus and occasionally system-wide meetings on matters pertaining to personnel policies and practices.• Monitors the documentation and tracking of HR requests.o Ensures effective hand offs between HR teams, central HR, and client populations.o Coordinates with Intake & Routing and Specialist teams to ensure responsiveness and quality of service.• Responsible for partnering with other managers across teams to foster a work environment that is inclusive

Employee Relations - Supervised rehearsals and concerts for 108 full-time Musicians and hundreds of part-time Musicians. Managed personnel schedules and resolved conflicts while attending to each individual’s personal needs.Collaborative Relationships - Liaison between Musicians, Music Director, Guest Conductors, Stage Crew, Staff, Board of Governors, and external stake holders. Fostered a culture of openness and trust.Employee Management - Supervised Assistant OMP and Orchestra Personnel Administrator.International Tours - Served as personnel manager for a three-week tour of Asia in November of 2016. Budget Management - Forecasted, monitored, and ensured expenses aligned with allocated budget.Payroll Management - Prepared and approved weekly payroll.Labor Relations - Interpreted and ensured compliance with Musicians' Collective Bargaining Agreement, and served on committees to resolve labor disagreements.Employee Recruitment - Supervised recruitment of tenure track Musicians through auditions and facilitated tenure process.Communications - Crafted communications ranging from benefits administration to technical operations, using ArtsVision, Google Apps, SharePoint, and MS Office Suite.

Benefits Administration - Processed sick leave, disability, parental leave, vacation, insurance, and other benefits for Musicians. Improved efficiency of benefits tracking and communications.Employee Recruitment - Recruited hundreds of substitute and extra Musicians.Communications - Crafted communications ranging from benefits administration to technical operations, using ArtsVision, Google Apps, SharePoint, and MS Office Suite.Payroll Management - Prepared weekly payroll.Employee Relations - Supervised full-time Musicians and hundreds of part-time Musicians. Managed personnel schedules and resolved conflicts while attending to each individual’s personal needs.Collaborative Relationships - Liaison between Guest Conductors, Stage Crew, Musicians, Staff, Board of Governors, and external stakeholders. Fostered a culture of openness and trust between all parties.

A key leader in launching a multimillion dollar performance venue and producing an experimental concert series. Facilitated executive leadership in establishing five institutional objectives based on patron research. Realized each objective leading a cross-organizational team of Staff, Stage Crew, Musicians, Curators, and Designers. SoundBox’s overwhelming success has made it a model for other performing arts organizations to engage new audiences. sfsoundbox.com Engaged Musicians as Deeper Stakeholders by increasing their roles in planning, programming, audience interaction, and project communications. Resulted in deeper engagement between the musicians and audience, and an increased performance satisfaction by both musicians and audience. Facilitated the SoundBox Team (staff, stage crew, musicians, curators, designers, etc.) to better plan, implement, and reflect on each program in the performance venue and concert series. Enhanced the San Francisco Symphony Brand with positive media coverage in the New Yorker, PBS, NY Times, AP International, The Bold Italic, and other premier media outlets. Experimented with all elements of programming, patron experience, technology, and artistic collaboration. Conducted extensive audience research on each experimental element.Attracted and built new audiences by using guerrilla marketing and social media campaigns to achieve 120% of revenue goal and 100% venue capacity with an average patron age range of 21-45.

Development Solicitation and Stewardship - Supported cultivating, soliciting, and processing of gifts for $15K+ annual fund donors and $100K+ capital campaign donors. Resulted in 6% growth in annual fund revenue for $15k+ gifts and multiple capital campaign donations.Budget Management - Managed annual fund budget analytics totaling $11M in revenue.Data Reporting and Analysis - Developed and maintained systems for senior leadership to efficiently monitor details of over 250 Annual Fund solicitations ranging from $15K to $200K. Discretion and Tact - Communicated with annual fund donors and board members on a daily basis.

Calendar Management - Coordinated 2007-2009 calendars for staff and musician’s season and tour booklets. Resulted in accurate and consistently formatted artistic and operations calendars given to musicians and staff for tours and regular seasons. Senior Leadership Support - Supported the Operations Director and Operations Manager in recording minutes for the Operational Review Committee, and updated 2007-2009 SFS calendars and operations database.Digital Systems Management - Developed an intranet calendar reporting improvement plan to enhance the SFS’s intranet calendar. Resulted in greater consistency between the San Francisco Symphony's operations calendar, intranet calendar and performance tracking database.

Youth Orchestra Management - Supported Orchestra Manager in administrative duties including: 2008 European Tour preparations; concert, rehearsal, concerto competition and audition operations; and communications with Youth Orchestra members, SFS coaches and SFS community members. Resulted in 24 concerts of the highest educational value and professional artistic quality in multiple professional venues.

Program Management - Developed and managed Young Musicians Program and Teacher Training Institute recruiting plans and admissions documents with directors and faculty, and supervised up to five staff members. Resulted in full enrollment in both programs, while achieving budgeted income goals.Financial Reporting and Budget Analysis - Primary financial record keeper, assisted in monthly payroll preparation, successfully tracked and reported $1M in annual expenses and income. Generated profit and loss, cash flow, YTD comparison, and other financial reports for staff and board members.Operations Management - Directed operations for 2007 Reunion and 2008 Teacher Training Intensive. Responsible for participant transportation, food, housing, concert venue preparations, recordings, post-concert receptions, and equipment storage. Supervised three staff members. Development Solicitation and Stewardship - Coordinated three yearly appeal letters, individual donor acknowledgement letters, quarterly alumni newsletter, and fundraising events. Exceeded annual fund fundraising goals (16% surplus average) and increased total donors in FY 07 and FY 08.

Supported office staff with website maintenance, customer relations, and AR / AP.