Bradley R. Email & Phone Number
area 303, 212, and 404
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Who is Bradley R.? Overview
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Bradley R. is listed as VP, Client Services at Coral Technology at Coral Technology, a with 24 employees, based in Atlanta Metropolitan Area, United States. AeroLeads shows phone signal with area code 303, 212, 404 and a matched LinkedIn profile for Bradley R..
Bradley R. previously worked as VP, Client Services at Coral Technology and Senior Director, Products at Incomm. Bradley R. holds Ba, Government from The University Of Texas At Austin.
Email format at Coral Technology
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About Bradley R.
VALUE PROPOSITION► I deliver solid results in client services and account management, with extensive experience leading an organization that investigates and resolves issues on behalf of major media corporations.► My success is driven by my ability to meet client needs and deliver against business goals in high-visibility, time-critical environments.SUMMARY► Engaging Client Services Executive possessing a winning blend of business expertise, skill in relationship management, and practical experience. ► Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning the talents and effort of strong teams with organizational objectives and customer needs. LEADERSHIP HIGHLIGHTS★ Established a support organization, consolidating multiple teams under a single authority to meet the needs of major clients that include NBC, Fox, Disney, A&E, AMC, and Bell Media.★ Led investigation and resolution teams addressing technical issues impacting the performance of a broad portfolio of software solutions.★ In a prior role, expanded the international customer base by 600%, increasing revenue from $300K to $3M.
Bradley R.'s current company
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Bradley R. work experience
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Senior Director, Products
Vp, Product Management
Vice President, Support
★ Integrated multiple support teams under a single authority to meet the needs of major clients, managing a 15-person team operating out of four cities.★ Directed investigation and resolution teams addressing technical issues impacting the performance of a broad portfolio of software solutions while maintaining a 95% First Call Resolution.★ Led product and service training for clients that lowered support ticket volume by 10%; introduced cross-training to maximize the agility of the team and provide coverage during surges in support volume.★ Improved SLA compliance with each client by implementing JIRA to track issues and monitor metrics.★ Recognized for adopting a ticketing system that has grown to accommodate 3500 requests each year for four major product lines.★ Increased sales of the Medea product line internationally, building relationships with clients and prospects in the EMEA and APAC markets.
Director, Client Services And Support
★ Directed client service and support for domestic and international accounts and oversaw software solutions development; supervised 10 project managers, business analysts, and support advisors.★ Managed software development in accordance with client and vendor needs, leading to support for multiple languages, tax capabilities, and currencies, as well as budgets and forecasts.★ Tailored products to meet the needs of markets in Latin America, EMEA, and APAC, leading to the SintecMedia acquisition of Argo Systems.★ Increased the international customer base by 600%, bolstering revenue from $300K to $3M.★ Enhanced client service and issues resolution to maintain 95% client retention.
Manager, Professional Services
★ Oversaw the product implementation process, managing phases that included requirements gathering, gap analysis, functional design, data migrations, testing, Go Live, and ongoing support. ★ Deployed Medea software solutions for major media networks throughout the United States, Canada, Latin America, EMEA, and APAC, directing business analysts and completing projects for over 15 clients.★ Hosted product demonstrations and presentations in the capacity of sales engineer and subject matter expert while engaging in As Is/To Be process analysis.
Project Manager, It Governance And Strategy
★ Coordinated and led Six Sigma and Statistical Process Charting projects that led to improved call center resolution times.★ Defined standards for IT governance based on key process frameworks and a distributed development architecture.★ Developed a single web portal to serve over 20 IT departments, as well as an executive dashboard.★ As Senior Business Analyst, IT Operations, administered and supported the ICOMS interface while identifying opportunities to improve compliance with SLA requirements.
Application Analyst
Facilitator
It Consultant
Colleagues at Coral Technology
Other employees you can reach at coralteq.com. View company contacts for 24 employees →
Denis Gavrilov
Colleague at Coral TechnologyŁódź, Łódzkie, Poland
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Olga Mazanik
Colleague at Coral TechnologyWarsaw, Mazowieckie, Poland
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Snezhana Osipenko
Colleague at Coral TechnologyMinsk, Belarus
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Zhenya Kliashchonak
Colleague at Coral TechnologyPoland
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Lisa Seklutskaya
Colleague at Coral TechnologyWarsaw, Mazowieckie, Poland
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Anatol Dodd
Colleague at Coral TechnologyContact Info, United States
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Shannon Watson
Colleague at Coral TechnologyTampa, Florida, United States
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Irene Poliakova
Colleague at Coral TechnologyWarsaw, Mazowieckie, Poland
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Марина Комар
Colleague at Coral TechnologyMinsk, Belarus
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Alexander Tsar
Colleague at Coral TechnologyWarsaw, Mazowieckie, Poland
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Bradley R. education
Ba, Government
Mba, Business Analysis/Quality Management
Frequently asked questions about Bradley R.
Quick answers generated from the profile data available on this page.
What company does Bradley R. work for?
Bradley R. works for Coral Technology.
What is Bradley R.'s role at Coral Technology?
Bradley R. is listed as VP, Client Services at Coral Technology at Coral Technology.
What is Bradley R.'s phone number?
AeroLeads has found 4 phone signal(s) with area code 303, 212, 404 for Bradley R. at Coral Technology.
Where is Bradley R. based?
Bradley R. is based in Atlanta Metropolitan Area, United States while working with Coral Technology.
What companies has Bradley R. worked for?
Bradley R. has worked for Coral Technology, Incomm, Linq3 (Now Incomm), Operative (Formerly Sintecmedia), and Sintecmedia (Formerly Argo Systems).
Who are Bradley R.'s colleagues at Coral Technology?
Bradley R.'s colleagues at Coral Technology include Denis Gavrilov, Olga Mazanik, Snezhana Osipenko, Zhenya Kliashchonak, and Lisa Seklutskaya.
How can I contact Bradley R.?
You can use AeroLeads to view verified contact signals for Bradley R. at Coral Technology, including work email, phone, and LinkedIn data when available.
What schools did Bradley R. attend?
Bradley R. holds Ba, Government from The University Of Texas At Austin.
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