Bradley Roberge Email & Phone Number

San Francisco Bay Area

• Directed and implemented all steps in relocating office and business operations, which included fine tuning the logistics of floor plan and layout (i.e. kitchen, parlor, producers’ workspace and edit suites); staging.
• Provided concierge services for clients (i.e. ordering lunch, scheduling meetings, coffee runs, mail delivery, etc).
• Created a comprehensive neighborhood guide of amenities, and a in depth menu guide of popular local eateries in union square for clients who are visiting the city.

San Francisco Bay Area

• Directed the operations of two start-up businesses simultaneously.
• Improved system for all scheduling, staff placement, hiring, and created training programs for new employees.
• Composed governance documents detailing protocol, problem-solving methods, and standard operating procedures.
• Managed payroll process and documentation of profit-loss reports, inventory, and deliveries.
• Created strategy for company signage and marketing and advertising efforts.
• Fielded client and customer questions and conceived effective solutions for challenging scenarios.

San Francisco Bay Area

• Directed operations of high profile advertising agency, including inventory, restocking, scheduling, and billing.
• Assisted principal with high-level strategic planning, and ran all public and private events for new clients.
• Provided concierge services for clients (i.e. ordering lunch, scheduling meetings, coffee runs, mail delivery, etc).
• Implemented all document control coordination.

San Francisco Bay Area

• Directed restaurant operations, including inventory, quality assurance, staff training, and performance evaluation models,
• Improved systems for scheduling, billing, invoicing, payroll, financial reporting, and customer retention.
• Enhanced food preparation quality, service, presentation, and delivery.
• Coordinated all reservations for private parties and custom menu creation for special events.
• Fielded guest feedback and assisted with client relationship strategies.

Portland, Oregon Area

• Led restaurant, catering, and office operations, including operations of onsite and offsite events.
• Fielded all client correspondence and developed strategies for building customer relationships.
• Delegated tasks between kitchen staff and event planners against aggressive deadlines set by clients.
• Coordinated deliveries, invoices, and restocking inventory.
• Built out social media, photography and advertising campaigns.

Portland, Oregon Area

• Created procedures for restaurant operations, including maintenance, quality assessment, cleaning, and updating menus.
• Devised kitchen ticket and reservation systems, and coordinated financial records and created profit-loss reports.
• Contributed to wine list, menu design and web site content, including photography for company’s social media profiles.

Portland, Oregon Area

• Worked in several roles such as server, caterer and bartender in addition to office manager.
• Created schedules, inventory systems and budgeting spreadsheets for onsite and offsite events.
• Delegated tasks between kitchen staff and event planners against aggressive deadlines set by clients.
• Implemented social media and marketing strategies, and managed client correspondence and customer relationships.

General Studies, Psychology

Education record