Bradley Shears Email & Phone Number

Lowestoft, Gb

Norwich, England, United Kingdom

Within the last year at Comm-Tech Voice & Data has bought some fantastic results with in the MSP arm of the business. Tripling the monthly revenue and increasing the customer base by 40% since joining the business.Supporting clients with their IT Strategic missions and goals is our number 1 priority. Working with mid to high level company executives to plan their IT growth, supporting their day to day operations and providing technical project planning for continued growth.

Norwich, England, United Kingdom

Infrastructure Engineer and Deputy Manager for Service Desk and Infrastructure Team.Responsible for all Infrastructure Designing, planning and roll out including structured cabling (Cat6 and Fibre Optic), Switching, Internet Connectivity.Responsible for Microsoft Azure implementation for the business. This includes continuing improvements on current estate and migrating current on-premise systems to Azure VMs/Services.Responsible for On-Premise Server Administration and… Show more Infrastructure Engineer and Deputy Manager for Service Desk and Infrastructure Team.Responsible for all Infrastructure Designing, planning and roll out including structured cabling (Cat6 and Fibre Optic), Switching, Internet Connectivity.Responsible for Microsoft Azure implementation for the business. This includes continuing improvements on current estate and migrating current on-premise systems to Azure VMs/Services.Responsible for On-Premise Server Administration and Maintenance (Windows Updates and Scheduled Maintenance)Responsible for WatchGuard Firewall Administration, Management, Improvements and Deployment throughout the businessResponsible for 3rd Line Service Desk Support for the 1st and 2nd Line Technicians. Point of escalation within the department.Responsible for providing enhanced business support for CTalk (Customer Service Call System) this includes major system changes and ensure that downtime is kept a minimum and changes are made for a better customer and staff experience.Responsible for the businesses SharePoint estate including migrating the internal Shared Drive system to a complete SharePoint Platform with enhance dynamic security groups and security modellingCreate Detailed documentation for both internal and external useProvide support and training for team members and staff throughout the businessSCRUM Master for Infrastructure Development Sprint Work in order to keep a 2 week agile sprint plan in place for continuous improvement Show less

Norwich, England, United Kingdom

Providing 2nd Line SupportActive Directory Administration Office365 Administration (Exchange, Security and Compliance, Teams)Azure AdministrationCTalk Administration Watchguard VPN SupportSecurEnvoy AdministrationUnifi AP Roll Out and ManagementWatchGuard Firewall Administration

Lowestoft, United Kingdom

2nd/3rd Line SupportProject Management from simple office moves to full refurbishment of buildingsNetworking Support, Structured Cabling Installation, Comms cabinet installations and network terminationsTraining Junior and New TechniciansSupporting VOIP systems (3CX and Avaya)Office365 Administration (Exchange, Teams, SharePoint)MIS Systems (Tribal EBS)Firewall Management (Smoothwall)Smart board and projector installation and maintenanceSystem Centre… Show more 2nd/3rd Line SupportProject Management from simple office moves to full refurbishment of buildingsNetworking Support, Structured Cabling Installation, Comms cabinet installations and network terminationsTraining Junior and New TechniciansSupporting VOIP systems (3CX and Avaya)Office365 Administration (Exchange, Teams, SharePoint)MIS Systems (Tribal EBS)Firewall Management (Smoothwall)Smart board and projector installation and maintenanceSystem Centre Configuration and Data Protection ManagerUbiquiti Unifi AP installation and managementDelivering Training to staff and students on productivity tools and internal systems Show less

Lowestoft, Suffolk

Managed the eLearning provision within an FE College to ensure all learners had access to the support and documentation they needed to fulfil their courseSupported staff with the setup and configuration of the tracking system for students grades and course work reviews.Providing 1st Line support to over 700 members of staff and 1600 studentsPrinter Fault DiagnosisInstallation of SmartBoard, Projector and related AV equipmentInstallation and Configuration of WiFi Access… Show more Managed the eLearning provision within an FE College to ensure all learners had access to the support and documentation they needed to fulfil their courseSupported staff with the setup and configuration of the tracking system for students grades and course work reviews.Providing 1st Line support to over 700 members of staff and 1600 studentsPrinter Fault DiagnosisInstallation of SmartBoard, Projector and related AV equipmentInstallation and Configuration of WiFi Access PointsInstallation of structured cabling including termination of patch panels and face platesManagement of VOIP Phone System (Avaya and 3CX)Mentoring of Trainee Technician Show less

Lowestoft, Suffolk

Providing 1st Line Support to over 400 members of staff and 1400 students either face-to-face, telephone or via emailPrinter Fault DiagnosisProjector routine maintenance Installation and configuration of WiFi Access PointsInstallation of structured cabling including terminations of face plates and patch panelsInstallation of SmartBoards, projectors and related AV equipment

Honors, Cyber Security

Nvq Level 3, Advanced Level Apprenticeship In It, Software, Web And Telecoms Professionals, Pass

Sub-Awards of NVQ Level 3:- Level 3 Diploma in ICT Professional Competence Functional Skills Level 2 in ICT Level 3 in ICT Systems.

Nvq Level 2, Intermediate Level Apprenticeship In It, Software, Web And Telecoms Professionals, Pass

Sub-Awards of NVQ Level 2:- Level 2 Diploma in ICT Professional Competence Level 2 Award in ICT Systems and Principles for OT.