Bradley Smart Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

• Led development of Salesforce customer relationship management (CRM) system pilot• Developed comprehensive data structure around Generac assets that integrated multiple data sources into one location, increasing companies support efficiency• Promoted to business group's first Software Business Analyst position as result of initiative to carve out expanded role

• Salesforce Administrator for 100-plus user instance• Implementing changes in support processes• Developing new data structure and relationships between services• Spearheading improvements to instance, processes, and available data• Working with Salesforce API, Python, and R

• Ran a 100-plus system demand response program, handling customer enrollments, dispatch, and working with utilities. • Overhauled existing case structure and created new workflows around device updates, inbound calls, and proactive error monitoring. Successfully ran multiple email campaigns to end users related to service issue and provided open rate tracking and campaign success rate.• Built out a road map of processes and improvements to company CRM in the coming months, including automating data imports and adding new extensions and features.

Portland, Maine

• Supported the company’s work with new utility programs designed to reduce peak summer demand on the electric grid. • Completed assorted projects ranging from CRM workflows to data analysis. • Helped coordinate with utility companies and end-users during planned demand response events throughout the summer.• Worked on remote projects while attending school

• Remotely covered Boston College baseball as a beat writer• Provided full coverage with player and coach interviews• Wrote recaps for every game and supplemented with previews, columns, and data analysis

Chestnut Hill, Massachusetts

• Oversaw two editors and a staff upwards of 10 writers. • Covered events ranging from lacrosse to basketball to soccer. • Additionally managed the content on the website, created graphics, and executed four-page newspaper layouts.

Chestnut Hill, Ma

• Second in command of the sports section at The Heights, Boston College's independent student newspaper. • Covered all of the notable varsity sports, from football to field hockey, and wrote upwards of three articles per week. • Content varied from game previews, statistical breakdowns, and recaps. Was featured on a weekly podcast breaking down BC sports.

Vermont

• Covered a variety of high school sports and served as the beat writer for the Vermont Mountaineers, a summer collegiate baseball team. • Wrote game stories and sidebars on strict deadlines and provided live Twitter updates and shared multimedia while in the field. • Wrote feature pieces and picked up photo assignments, totaling over 300 stories. Longer features and stories also appeared on Smart on Sports, a blog started in 2012.

East Montpelier, Vermont

• Founded ZSN, a blog and social media presence to inform the local community of U-32 high school sports, as a freshman, • Built a sizeable following on Facebook and Twitter by providing game stories, feature pieces, interviews, and score updates. • Wrote over 400 stories in a three-year span and became the primary media contact for U-32 sports.

Midwest

• Wrote nightly game recaps and player and pitcher of the night features for two seasons for a 20-team summer collegiate baseball league that plays a 72-game schedule. • Authored the end of season Top 200 prospect lists, created by compiling scouting reports, available stats, and discussions with coaches.

Bachelor Of Arts - Ba, Mass Communication And Media Studies

Communication, Computer Science, Junior

Activities and Societies: The Heights

Education record

Education record

Activities and Societies: Model U.N., Student Newspaper