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Experienced Salesforce Administrator with a track record of successfully implementing key solutions, including Field Service and Service Cloud Voice. A proactive leader with expertise in developing and executing a strategic roadmap that guided the growth of a Salesforce pilot into wide-scale adoption, driving organizational growth and operational efficiency.
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Staff WriterD1BaseballPhiladelphia, Pa, Us -
Supervisor - Software Business AnalystGenerac Jun 2024 - Present -
Software Business AnalystGenerac Oct 2022 - Jun 2024• Led development of Salesforce customer relationship management (CRM) system pilot• Developed comprehensive data structure around Generac assets that integrated multiple data sources into one location, increasing companies support efficiency• Promoted to business group's first Software Business Analyst position as result of initiative to carve out expanded role
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Service Operations CoordinatorGenerac Power Systems Aug 2021 - Oct 2022• Salesforce Administrator for 100-plus user instance• Implementing changes in support processes• Developing new data structure and relationships between services• Spearheading improvements to instance, processes, and available data• Working with Salesforce API, Python, and R
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Sales Coordinator/Salesforce AdminGenerac Power Systems Jan 2020 - Aug 2021• Ran a 100-plus system demand response program, handling customer enrollments, dispatch, and working with utilities. • Overhauled existing case structure and created new workflows around device updates, inbound calls, and proactive error monitoring. Successfully ran multiple email campaigns to end users related to service issue and provided open rate tracking and campaign success rate.• Built out a road map of processes and improvements to company CRM in the coming months, including automating data imports and adding new extensions and features.
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Sales And Marketing Intern (Pika Energy)Generac Power Systems May 2019 - Jan 2020Portland, Maine• Supported the company’s work with new utility programs designed to reduce peak summer demand on the electric grid. • Completed assorted projects ranging from CRM workflows to data analysis. • Helped coordinate with utility companies and end-users during planned demand response events throughout the summer.• Worked on remote projects while attending school
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Editor/PublisherBird'S Eye View Feb 2020 - Jun 2022• Remotely covered Boston College baseball as a beat writer• Provided full coverage with player and coach interviews• Wrote recaps for every game and supplemented with previews, columns, and data analysis
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Sports EditorThe Heights, Inc. Dec 2018 - Nov 2019Chestnut Hill, Massachusetts• Oversaw two editors and a staff upwards of 10 writers. • Covered events ranging from lacrosse to basketball to soccer. • Additionally managed the content on the website, created graphics, and executed four-page newspaper layouts. -
Associate Sports EditorThe Heights, Inc. Dec 2017 - Dec 2018Chestnut Hill, Ma• Second in command of the sports section at The Heights, Boston College's independent student newspaper. • Covered all of the notable varsity sports, from football to field hockey, and wrote upwards of three articles per week. • Content varied from game previews, statistical breakdowns, and recaps. Was featured on a weekly podcast breaking down BC sports.
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CorrespondentBarre-Montpelier Times Argus Aug 2013 - Aug 2016Vermont• Covered a variety of high school sports and served as the beat writer for the Vermont Mountaineers, a summer collegiate baseball team. • Wrote game stories and sidebars on strict deadlines and provided live Twitter updates and shared multimedia while in the field. • Wrote feature pieces and picked up photo assignments, totaling over 300 stories. Longer features and stories also appeared on Smart on Sports, a blog started in 2012. -
Founder/Editor/ReporterZoo Sports Network Aug 2013 - Jun 2016East Montpelier, Vermont• Founded ZSN, a blog and social media presence to inform the local community of U-32 high school sports, as a freshman, • Built a sizeable following on Facebook and Twitter by providing game stories, feature pieces, interviews, and score updates. • Wrote over 400 stories in a three-year span and became the primary media contact for U-32 sports.
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Staff WriterNorthwoods League Jun 2013 - Aug 2014Midwest• Wrote nightly game recaps and player and pitcher of the night features for two seasons for a 20-team summer collegiate baseball league that plays a 72-game schedule. • Authored the end of season Top 200 prospect lists, created by compiling scouting reports, available stats, and discussions with coaches.
Bradley Smart Skills
Bradley Smart Education Details
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Mass Communication And Media Studies -
Junior -
Portland High School -
U-32 High School
Frequently Asked Questions about Bradley Smart
What company does Bradley Smart work for?
Bradley Smart works for D1baseball
What is Bradley Smart's role at the current company?
Bradley Smart's current role is Staff Writer.
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What schools did Bradley Smart attend?
Bradley Smart attended Arizona State University - Walter Cronkite School Of Journalism And Mass Communication, Boston College, Portland High School, U-32 High School.
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Bradley Smart has interest in Football, Writing, Sportscenter, Sports Illustrated, Soccer, Baseball, Basketball, Sports, Espn, Sports Writing.
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Bradley Smart has skills like Sports Writing, Writing, Journalism, Football, Social Networking, Sports Marketing, Social Media Marketing, Online Journalism, Social Media, Press Releases, News Writing, Blogging.
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Bradley Smart
Nashville Metropolitan Area1electrolux.com -
3ccpsnet.net, chesterfield.k12.va.us, mychesterfieldschools.com -
2yahoo.com, yahoo.com5 +183286XXXXX
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