Bradley Strock Email and Phone Number
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Brad has over 30 years of experience in helping companies grow through disruptive technologies and digital transformation. Throughout his career, he has led numerous business turnarounds, acquisitions, divestitures, and technology enabled growth initiatives. Brad has a unique mix of expertise across business strategy, finance, risk management, operations, software development, information security, and artificial intelligence coupled with a deep passion for technology and how it can transform businesses to drive growth and efficiency. He has demonstrated experience in influencing and driving change spanning the boardroom to the individual contributor level.Brad has been an Independent Director of Ascensus since February of 2023 and Bitcoin Depot (NASDAQ: BTM) since July 2023. He was a member of the Board of Directors of Elevate Credit (NYSE: ELVT) from 2018 to 2023, as well as Kiavi Inc. from 2021 to 2022. He has chaired or been a member of public company Risk, Compensation, and Nominating/Governance Committees. Brad brings a unique mix of technology, information security, finance and business strategy to the boardroom. Additionally, Brad is a member of several advisory boards for companies ranging from startups to large global enterprises and is a Senior Advisor for the Boston Consulting Group where he focuses on AI, technology transformation and executive coaching.Until 2019, Brad was the Global CIO of PayPal, where he led a broad scope of responsibilities contributing to PayPal’s ten-year revenue growth rate of over 20% annually. He led a global team providing both technology functions and software development for operations platforms supporting a global enterprise operating in 200 markets, 24 languages and 65 locations. In the CIO role, Brad led the transformation of PayPal's operations platforms to support dramatic user growth while holding costs flat and creating incremental revenue opportunities. In addition, he led the IT separation from eBay in 2015.Prior to PayPal, Brad held several senior executive roles at Bank of America, including leading the Next Generation Payments and Commerce Team that helped create what is now the Zelle payments platform. At JP Morgan Chase, Brad led the creation of a new rewards platform that delivered innovative new credit card products propelling growth. Brad's early career spanned a wide range of strategy and financial roles including M&A work, turnarounds, and strategic planning roles.
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Independent DirectorBitcoin Depot Jul 2023 - PresentAtlanta, Ga, UsLead Independent Director, member of the Audit and Nominating/Governance Committees
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Independent DirectorAscensus Jan 2023 - PresentDresher, Pa, Us -
Senior Advisor, Executive Coach, And Bcg U Faculty MemberBoston Consulting Group (Bcg) Feb 2021 - PresentBoston, Massachusetts, Us- Certified Executive Coach- Faculty member at BCG U focusing on Generative AI- Advisory work in digital transformation, artificial intelligence, and cyber security -
Advisory Board Member And InvestorTruv Nov 2020 - PresentNew York, Ny, Us -
Executive AdvisorWorld 50, Inc. Jun 2019 - PresentAtlanta, Georgia, Us -
Growth Advisory Board MemeberSilk May 2020 - PresentNeedham, Massachusetts, Us -
Digital Advisory Board MemberHaleon Jul 2020 - PresentWeybridge, GbFormerly GlaxoSmithKline Consumer Healthcare -
AdvisorBrightinsight Feb 2020 - PresentSan Jose, Ca, UsBrightInsight provides the leading global regulated digital health platform for biopharma and medtech. BrightInsight’s vision is to transform patient outcomes globally by bringing the power of digital technology to healthcare, and we work every day to achieve this by accelerating regulated digital health innovation for our customers through our scalable medical-grade SaaS platform. -
Advisory Board MemberEclipz.Io Dec 2019 - Present
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AdvisorLeapyear Technologies Jan 2021 - Feb 2023San Francisco, California, Us -
Member Board Of DirectorsElevate Jan 2018 - Feb 2023Fort Worth, Texas, UsChair of the Risk Committee, member of the Compensation and Nominating/Governance Committees -
Independent DirectorKiavi Dec 2021 - Sep 2022San Francisco, California, UsChair of the Nominating/Governance Committee and member of the Compensation Committee -
Chief Information Officer (Global Cio)Paypal Oct 2014 - Dec 2018San Jose, Ca, UsResponsible for all internal technologies, including support of over 25,000 end users and 1,000 applications across HR, Legal, Finance, Communication, and Customer Service. Infrastructure includes 3 data centers, 15,000 servers and the corporate network connecting 65 global locations. Additional responsibility for all Global Operations Product Development supporting customer service and back-office operations with 10,000+ teammates supporting over 190M customers, 4B+ transactions in 24 languages across 200 markets. Direct accountability for over $400 million in annual technology spend and a global workforce of over 1,400. -
Vice President, Global Operations TechnologyPaypal Mar 2011 - Oct 2014San Jose, Ca, UsResponsible for all technologies supporting PayPal Global Operations, including customer service contact centers and back-office operation. Leading product development for customer service applications, where we are transforming a patchwork of legacy technologies into an integrated, customer-centric set of capabilities. Innovative leverage of data to proactively provide world-class customer service. Reduced code defects by 95%, and increased velocity by over 100% while completely transforming the development cycle from waterfall to agile.
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Svp, Technology ExecutiveBank Of America Aug 2005 - Apr 2011Charlotte, Nc, UsNext Generation Payments and Commerce Technology:Responsible for end to end technology supporting the transformation of the bill pay, money movement, fraud, emerging payments and commerce capabilities for the Consumer Bank. Direct accountability for over $100 million in annual technology spend across multiple large-scale enterprise programs delivering new revenue generating capabilities. Experience in engineering high volume transaction environments requiring high resiliency and supporting over $250 billion in payments annually.Deposit Contact Centers Technology :Responsible for all technologies supporting a national footprint of 24 contact centers and over 10,000 agents. Successfully drove an 80% reduction in both customer incidents and lost agent time due to technology problems. Consolidated multiple agent desktop systems to a single common desktop. Drove technology improvements resulting in over $200 million of productivity savings over three years. Successfully implemented a global software delivery model that drove more than a 50% reduction in development costs while simultaneously improving quality and associate satisfaction. Increased client satisfaction survey scores to 97% while improving Sirota associate satisfaction scores over 30 percentage points to 95%. -
Svp, Marketing Operations And TechnologyJpmorgan Chase (Formerly Bank One/First Usa) Jul 2000 - Jul 2005New York, Ny, UsCustomer Loyalty / Rewards Operations:Responsible for the operations of all card reward programs, with over 25 million customers and over $1 billion in annual spending. Vendor management of $200 million in annual spending, including contracts, SLAs, and call center performance. Led the development of a new rewards and customer loyalty platform. Developed capabilities supporting the creation of new products and co-branded partner loyalty programs. Rationalized rewards operations, consolidating vendors from 11 to 3, and systems from 8 to 2. Drove standardization of rewards features across 70 different programs. Operating expenses were reduced by over 20%, while the customer base grew 15% annually.Processing Platform Conversion – Marketing Project Management Office:Led a 100-person team in the business transformation initiative for all marketing processes and systems as a part of the conversion from the FDR to Tsys (TS2) payment processing platform. Marketing Execution Initiative:Led the reengineering of key marketing processes to dramatically reduce errors and increase efficiency. Error rates were reduced by up to 70%. Costs per unit were cut by up to 50%, while capacity increased 100%. -
First Vice President, Marketing Technology And InfrastructureFirst Usa / Bank One Apr 1999 - Jul 2000UsBuilt the technology, processes, metrics, and analysis capability for a new 600 person inbound telemarketing unit yielding over $6 billion per year in saved balances. -
Vice President, Operations Performance ImprovementFirst Usa / Bank One Jun 1998 - Apr 1999UsPlayed a leadership role on a bank-wide re-engineering effort that identified $65 million annual savings opportunities in marketing processes. Led the effort to design and implement a quality feedback process to identify and classify customer problems in the call center. Implemented a web services platform to provide problem resolution and tracking capabilities for 6,000 customer service representatives.
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Director Of Business Process ImprovementYuasa-Exide 1996 - 1998Responsible for company-wide continuous improvement activities in all business processes. Developed change strategy, training programs and facilitated improvement teams. Used Total Cycle Time and Kaizen improvement principles to drive improvements and reengineer processes throughout the organization. Typical location performance improvements of 50% reduction in Total Cycle Time, a 20%pt improvement in First Pass Yield (Quality), and 40% improvements in raw and WIP inventories. Led reengineering efforts and planning for Baan ERP implementation, including mapping of key business processes and the identification of improvement opportunities
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Director Of Technology And DevelopmentHillenbrand Industries 1995 - 1996Batesville, Indiana, UsCo-founder of a Hillenbrand-funded start-up venture. Developed the business model and plans leading to $4 million in funding to drive from an idea through market research and live pilot. Responsible for product design, technology, production processes, pricing, and financial models. -
Director Of Strategic PlanningHillenbrand Industries 1991 - 1995Batesville, Indiana, Us
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Manger Of Corporate PlanningHillenbrand Industries 1990 - 1991Batesville, Indiana, Us
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Associate Of StrategyHillenbrand Industries 1988 - 1990Batesville, Indiana, Us
Bradley Strock Skills
Bradley Strock Education Details
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Purdue University Daniels School Of BusinessFinance Option -
Purdue UniversityMechanical Engineering
Frequently Asked Questions about Bradley Strock
What company does Bradley Strock work for?
Bradley Strock works for Bitcoin Depot
What is Bradley Strock's role at the current company?
Bradley Strock's current role is Public and Private Board Director, Former Global CIO at PayPal.
What is Bradley Strock's email address?
Bradley Strock's email address is bs****@****usa.net
What is Bradley Strock's direct phone number?
Bradley Strock's direct phone number is +140896*****
What schools did Bradley Strock attend?
Bradley Strock attended Purdue University Daniels School Of Business, Purdue University.
What skills is Bradley Strock known for?
Bradley Strock has skills like Program Management, Process Improvement, It Strategy, Strategic Planning, Strategy, Business Process Improvement, Vendor Management, Outsourcing, Leadership, Software Development, Payments, Cross Functional Team Leadership.
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