Bradley Strock Email & Phone Number

Atlanta, Ga, Us

Lead Independent Director, member of the Audit and Nominating/Governance Committees

Dresher, Pa, Us

Boston, Massachusetts, Us

- Certified Executive Coach- Faculty member at BCG U focusing on Generative AI- Advisory work in digital transformation, artificial intelligence, and cyber security

New York, Ny, Us

Atlanta, Georgia, Us

Needham, Massachusetts, Us

Weybridge, Gb

Formerly GlaxoSmithKline Consumer Healthcare

San Jose, Ca, Us

BrightInsight provides the leading global regulated digital health platform for biopharma and medtech. BrightInsight’s vision is to transform patient outcomes globally by bringing the power of digital technology to healthcare, and we work every day to achieve this by accelerating regulated digital health innovation for our customers through our scalable medical-grade SaaS platform.

San Francisco, California, Us

Fort Worth, Texas, Us

Chair of the Risk Committee, member of the Compensation and Nominating/Governance Committees

San Francisco, California, Us

Chair of the Nominating/Governance Committee and member of the Compensation Committee

San Jose, Ca, Us

Responsible for all internal technologies, including support of over 25,000 end users and 1,000 applications across HR, Legal, Finance, Communication, and Customer Service. Infrastructure includes 3 data centers, 15,000 servers and the corporate network connecting 65 global locations. Additional responsibility for all Global Operations Product Development supporting customer service and back-office operations with 10,000+ teammates supporting over 190M customers, 4B+ transactions in 24 languages across 200 markets. Direct accountability for over $400 million in annual technology spend and a global workforce of over 1,400.

San Jose, Ca, Us

Responsible for all technologies supporting PayPal Global Operations, including customer service contact centers and back-office operation. Leading product development for customer service applications, where we are transforming a patchwork of legacy technologies into an integrated, customer-centric set of capabilities. Innovative leverage of data to proactively provide world-class customer service. Reduced code defects by 95%, and increased velocity by over 100% while completely transforming the development cycle from waterfall to agile.

Charlotte, Nc, Us

Next Generation Payments and Commerce Technology:Responsible for end to end technology supporting the transformation of the bill pay, money movement, fraud, emerging payments and commerce capabilities for the Consumer Bank. Direct accountability for over $100 million in annual technology spend across multiple large-scale enterprise programs delivering new revenue generating capabilities. Experience in engineering high volume transaction environments requiring high resiliency and supporting over $250 billion in payments annually.Deposit Contact Centers Technology :Responsible for all technologies supporting a national footprint of 24 contact centers and over 10,000 agents. Successfully drove an 80% reduction in both customer incidents and lost agent time due to technology problems. Consolidated multiple agent desktop systems to a single common desktop. Drove technology improvements resulting in over $200 million of productivity savings over three years. Successfully implemented a global software delivery model that drove more than a 50% reduction in development costs while simultaneously improving quality and associate satisfaction. Increased client satisfaction survey scores to 97% while improving Sirota associate satisfaction scores over 30 percentage points to 95%.

New York, Ny, Us

Customer Loyalty / Rewards Operations:Responsible for the operations of all card reward programs, with over 25 million customers and over $1 billion in annual spending. Vendor management of $200 million in annual spending, including contracts, SLAs, and call center performance. Led the development of a new rewards and customer loyalty platform. Developed capabilities supporting the creation of new products and co-branded partner loyalty programs. Rationalized rewards operations, consolidating vendors from 11 to 3, and systems from 8 to 2. Drove standardization of rewards features across 70 different programs. Operating expenses were reduced by over 20%, while the customer base grew 15% annually.Processing Platform Conversion – Marketing Project Management Office:Led a 100-person team in the business transformation initiative for all marketing processes and systems as a part of the conversion from the FDR to Tsys (TS2) payment processing platform. Marketing Execution Initiative:Led the reengineering of key marketing processes to dramatically reduce errors and increase efficiency. Error rates were reduced by up to 70%. Costs per unit were cut by up to 50%, while capacity increased 100%.

Us

Built the technology, processes, metrics, and analysis capability for a new 600 person inbound telemarketing unit yielding over $6 billion per year in saved balances.

Us

Played a leadership role on a bank-wide re-engineering effort that identified $65 million annual savings opportunities in marketing processes. Led the effort to design and implement a quality feedback process to identify and classify customer problems in the call center. Implemented a web services platform to provide problem resolution and tracking capabilities for 6,000 customer service representatives.

Responsible for company-wide continuous improvement activities in all business processes. Developed change strategy, training programs and facilitated improvement teams. Used Total Cycle Time and Kaizen improvement principles to drive improvements and reengineer processes throughout the organization. Typical location performance improvements of 50% reduction in Total Cycle Time, a 20%pt improvement in First Pass Yield (Quality), and 40% improvements in raw and WIP inventories. Led reengineering efforts and planning for Baan ERP implementation, including mapping of key business processes and the identification of improvement opportunities

Batesville, Indiana, Us

Co-founder of a Hillenbrand-funded start-up venture. Developed the business model and plans leading to $4 million in funding to drive from an idea through market research and live pilot. Responsible for product design, technology, production processes, pricing, and financial models.

Batesville, Indiana, Us

Batesville, Indiana, Us

Batesville, Indiana, Us

Mba, Finance Option

Bsme, Mechanical Engineering