Bradley Smith Email & Phone Number

As a dedicated Service Designer at Scottish and Southern Electricity Networks (SSEN), I am passionate about creating user-centric, sustainable, and innovative solutions within the energy sector. My role involves transforming complex systems into intuitive and efficient services that meet the evolving needs of our customers and communities.Key Responsibilities:- User Research & Insight: Conduct extensive user research to understand our diverse customer base's needs, behaviours, and pain points.- Journey Mapping: Developing detailed customer journey maps to identify service improvements and innovation opportunities.- Prototyping & Testing: Designing and testing prototypes to ensure our services are practical, feasible, and desirable before full-scale implementation.- Stakeholder Collaboration: Working closely with cross-functional teams, including engineers, product managers, and customer service representatives, to co-create solutions that are both technically viable and user-friendly.- Continuous Improvement: Applying agile methodologies to iterate and refine our services, ensuring we consistently meet high performance and customer satisfaction standards.Skills & Expertise:- Service Design & User Experience (UX)- Human-Centered Design (HCD)- Agile & Lean Methodologies- Customer Journey Mapping- Prototyping & Usability Testing- Stakeholder Engagement- Strategic Thinking & Problem Solving- Sustainability & Energy Efficiency

Listed skills include Leadership, Microsoft Office, Project Management, Online Content Creation, and 11 others.