Leading and guiding a Product Management Team that is hyper-focused on the hospitality components of the guest experience through innovative and thoughtful product development, as well as leading cross-functional teams to develop and launch new products that improve operational efficiency, increase revenue, and exceed guest expectations.Key Responsibilities include:- Leading the development and launch of new products and services- Conducting market research and analyzing customer feedback to identify opportunities for new product development- Managing the entire product lifecycle from ideation to launch and ongoing product support- Building strong relationships with external partners to support product development- Collaborating with cross-functional teams to develop and execute product strategies that drive growth and profitability- Ensuring that products meet quality standards and are delivered on time and within budget- Managing a team of product managers and other professionals responsible for product development and support- Providing leadership and guidance to the product management team- Developing and maintaining a strong understanding of the hospitality industry and emerging trends and technologies- Collaborating with Leadership stakeholders to guide the strategy across the hospitality vertical

Helping guide the Product direction and strategy of the BentoBox Platform as we build out our suite of Product offerings that cover the entire restaurant vertical. This ranges from connecting and improving products we offer internally at BentoBox, products owned by our parent company, and products outside our platform for integration purposes, all in service of the restaurants we support.Setting the direction for and managing:- Cross-team collaborate of integrating, stream-lining, and improving the products that are offered for both an in-house and digital presence for restaurants- Payments Infrastructure and how it expands the offerings of the BentoBox ECommerce Product Suite- Integrations within the restaurant partner ecosystem by connecting 3rd party products to the BentoBox platform- Associated roadmaps and OKRs related to the various workstreams

Helping to manage, develop, and set the Product Strategy for the BentoBox Platform, as a whole, and helping contribute to the overall direction of the suite of Product offerings. Specifically, leading initiatives with several products.- Managing Point of Sale (POS) Integrations, helping streamline operations for the BentoBox Online Ordering product and driving prioritization, requirements, and execution of POS Integrations with all applicable partners, internally and externally to the BentoBox Platform- Managing Payments Integrations and associated processes, helping define the strategy and requirements for restaurants and the BentoBox Platform- Managing and assisting with CRM Integrations and collecting data from external sources for use in the BentoBox Platform- Collaborating with Engineering and Product Design Teams to hone, streamline, and scale the experience of the BentoBox CMS on all managed products- Owning business-critical OKRs and defining the associated product roadmaps through customer discovery, competitive research, and data analysis- Continually working with all stakeholders in researching and growing all potential integration possibility into the BentoBox CMS platform- Assisting the product team, as a whole, in guiding and growing the entire suite of BentoBox product offerings

Supporting and developing all aspects of API functionality, both Consumer Product (external customer-facing) and Restaurant Product (internal restaurant-facing), and all associated processes.Responsibilities:- Understanding and communicating OpenTable platform capabilities, specifically as it relates to Product API integrations- Communicating the implementation needs of integrations based on product documentation- Maintaining documentation for API products- Responding to functional and technical elements of vendor and 3rd party inquiries- Communicating 3rd party and restaurant customer requirements to Product Management teams- Representing the API product to customers (Including at field events such as conferences, seminars, etc.)- Development and delivery of product demonstrationsProducts managed and supported:- Consumer API: Allows OpenTable consumer-based partners to search and book restaurants from their products to restaurants on the OpenTable network - Network Access API: Allows varies partners to integrate restaurant software with the OpenTable network- Sync API: Allows restaurant partners to query data from their OpenTable-managed restaurant software- POS Integration: Allows restaurants to integrate their Point-of-Sale system to their OpenTable-managed restaurant software; legacy and current solutions- 3rd Party API: Allows restaurant partners to receive data from their legacy OpenTable-managed restaurant software- Marketing Partner Integrations: Allows various marketing partners to receive data from various OpenTable-managed restaurant solutions for non-specific OpenTable functionality- GuestBridge Software Suite: An Enterprise-level , robust, multi-faceted legacy restaurant software solution

Supporting all aspects of the Global Enterprise Team, from sales, to implementation, to account management, to technical support, and all associated technical functionalities.Responsibilities:-Working with Global Enterprise Sales, Account Management and Hotel Management teams on all levels of the product cycle-Working with Enterprise restaurants and hotels to better understand their needs and provide education on all levels of product functionality-Assisting with complex situations to better integrate OpenTable as the restaurant solution-Working with internal Product and Engineering teams to better equip Enterprise groups and hotels with focused and specific needs-Working with internal teams to provide Enterprise groups and hotels with specific certifications and documentation required for Product implementation and understandingHighlights:-OpenTable Guest Center Security Documentation creation, helping solve global issues and answer questions around all associated security processes-Hotel certification completion for software implementation in several global hotel brands, resulting in potential product deployment in over 5,000 outlets, with potential revenue exceeding millions of dollars-Product functionality research and improvement process development, aiding in the development of the end-user software for existing hotel and restaurant groups and potential deployment for new hotel and restaurant groups

Aiding and assisting other departments on matters pertaining to mature OpenTable products. Additionally, installing and providing support on selected secondary OpenTable products.Responsibilites:-Advanced Sales & Restaurant Relations Support-Assist with all OpenTable departments to help with technical aspects of all products-Answer questions regarding product functionality and fit within a specific customer environment, as it relates to any and all products-Qualify customers to use OpenTable products on customer provided equipment-Consult with restaurant/hotel technical staff to meet technical needs-Assist the National Accounts Team when working with customers with complex networks, scenarios, and situations-Maintain social media groups to answer questions and exchange information-Support OpenTable products on internal equipment-Create OpenTable Product, Hardware & Accessory documentation, both internal and customer facing-Create & Maintain Software Tools & Utilities-Provide senior level support & mentoring to any and all OpenTable employees-Provide Tier III support for customers and other members of the OpenTable operations team-Support administrative & technical side of all product integrations and other non-core products-Provide feedback to Product Management for product enhancementsHighlights:-OpenTable Guest Center, playing a lead role in large implementations, understanding and functionality-OpenTable Payments, specifically involving understanding and specific functionality with restaurants-OpenTable advanced networking requirements, including, but not limited to: restrictions, sourcing and filtering traffic, and overall connectivity of all OpenTable products-OpenTable advanced API integrations, including Point of Sale and Database, information sharing and data warehousing-OpenTable Guest Sharing, processes, implementation and on-going support-OpenTable GuestBridge, leading teams in all installs, operations and on-going demands

Perform both the technical and training related aspects of the product implementation process and continued support for all OpenTable products.Responsibilities:-Perform all services for a restaurant installation-Ensuring restaurant site survey is complete and accurate-Imaging and prepping necessary hardware (i.e. Server, Client, Router/Hub/Gateway)-Building and configuring restaurant database to reflect specs from site survey-Packaging and shipping hardware and all necessary equipment needed for installation-Reviewing Site Survey Checklist with appropriate contacts at site before install (confirming date, times, completion of wiring/connectivity, etc.)-Setting up hardware and any networking equipment needed for connectivity-Verifying Connectivity of the product through port scans and ability to make web reservations-Conducting user/manager training on the OpenTable system (approximately 3 hours per installation)-Completing all necessary post-install admin tasks around documentation in the applicable systems -Provide follow-up training and technical consulting to OpenTable system users-Troubleshoot with restaurant sites to solve any OpenTable system or Internet connectivity problems-Conduct in-house training seminars for restaurant customers-Provide feedback to Product Management for product enhancements-Act as a technical reference for the Sales and Client Relations teamsHighlights:-Lead Role in several implementations, including 3 enterprise projects covering 225 restaurants-Key Role in GuestBridge, a software platform owned and operated by OpenTable-Nomination for Sommelier of Service awardPerformance Metrics:-1st place Installation leader - 2012-1st place points leader (points based on work performed overall) - 2012-1st place Website Link Implementation leader with 97% of yearly total - 2012-4th place Installation leader - 2011 (partial year employment)-4th place points leader - 2011 (partial year employment)***See awards section

-Supervise and manage the complete staff-Drive marketing to increase traffic, increase occupancy, and maintain and increase resident retention-Maintain and adhere to a monthly and yearly budget, including payment invoicing on accounts and payroll management-Coordinate with vendors to insure the complete successful operations of the property-Manage and process all rental income-Maintain low delinquency through daily follow-up-Process all resident move-ins and move-outs-Approval of all future residents

Facilitation of training to all new and current service team members, Professional guest service, Complete Food & Wine Knowledge

Managed and processed time records for over 60 employees, Created and maintained budgets for 2007; Sales/Expense for 3 revenue centers, Maintained all point of sale (Micros) systems, Created training manuals for all outlets of the Food and Beverage Department.

I assisted in the complete training of the Front of the House service staff, including but not to limited guest service, wine training, and kitchen etiquette.

Successful assisted in opening numerous restaurants from the ground up, trained new employees, and managed all aspects of the restaurant.

Enlisted Air Crew