As a Senior IT Project Manager, I lead and oversee multiple development teams, responsible for the successful delivery of custom application development and immersive learning solutions. With a wealth of experience in project management, I excel in guiding cross-functional teams to deliver high-quality solutions punctually and within budget constraints.Key Responsibilities and Achievements:Strategic Project Oversight: I orchestrate project execution strategies and ensure alignment with organizational goals, resulting in the timely and successful completion of projects.Client-Centric Approach: My approach is centered around understanding and prioritizing client needs and priorities. I establish robust lines of communication and collaboration with all stakeholders, maintaining a client-first mindset throughout the project lifecycle.Innovation and Value Delivery: Whether it involves crafting innovative applications or immersive learning solutions, I am dedicated to pushing the boundaries of technology to deliver exceptional value to our clients.By emphasizing strategic project oversight, client-centricity, and a commitment to innovation, I consistently drive projects towards success and achieve the highest standards of quality.

During my 6-month contract with the Government of Ontario's Ministry of Agriculture, Food and Rural Affairs, I served as a Project Management Specialist with a focus on key initiatives.Key Responsibilities and Contributions:Data Management for Avian Influenza Response: I managed and organized data related to the avian influenza response, including sharing premise data with relevant stakeholders to support a coordinated and effective response.Provincial Premise Registry Enhancement: I conducted a review and provided recommendations for the enhancement of the Provincial Premise Registry. This evaluation aimed to improve the functionality of the registry to better serve the agriculture industry and its stakeholders.Stakeholder Collaboration: I collaborated with various stakeholders, including government officials, public health experts, and agricultural producers. Documentation and Compliance: I maintained detailed documentation of project activities, ensuring compliance with government regulations and standards. This documentation promoted transparency and accountability in project-related activities.My work with the Government of Ontario's Ministry of Agriculture contributed to addressing important issues, such as avian influenza response and the enhancement of the Provincial Premise Registry, within the context of a low to mid-level government position.

As a Project Manager, I had the privilege of working with a diverse range of clients, each seeking a tailored solution to meet their unique project requirements within their respective industries and user bases.Key Responsibilities and Contributions:Client-Centric Solutions: I collaborated closely with long-term and new clients, all sharing a common goal of finding custom solutions. These solutions spanned various industries and included Learning Management systems, Producer herd management systems, and fleet card managers. My role involved understanding their specific needs and crafting solutions that precisely aligned with their project objectives.End-to-End Project Lifecycle: I guided clients through every phase of the development lifecycle, starting with the onboarding process. I worked closely with them to gain a deep understanding of their needs. From there, I oversaw the development of their solutions, ensured successful production launches, and maintained ongoing relationships to support their applications once they were operational.Collaborative Client Relationships: Building and maintaining strong, collaborative relationships with clients was a cornerstone of my role. Effective communication, active listening, and responsiveness were key to ensuring that client expectations were not only met but exceeded.Multi-Project Management: I successfully managed a diverse portfolio of projects simultaneously, ensuring that each client received the attention and dedication needed for project success.My work as a Project Manager in custom application development allowed me to collaborate with clients across various industries, deliver tailored solutions, and oversee projects from inception to operation. This role was characterized by client-centricity and a commitment to exceeding expectations.

As the Data Integrity Manager (Project Manager) at AgData, I led a combined team of business and technical development staff consisting of 16 members. In this role, I was responsible for overseeing critical initiatives related to data integrity and project management.Key Responsibilities and Contributions:Team Leadership: I managed and mentored a diverse team of business and technical development professionals, providing guidance and support to help them achieve their goals and metrics.Project Management: As an Agile team product owner, I developed user stories, created mockups, and managed project timelines to ensure that projects were delivered on schedule and within scope.Effective Communication: I maintained open and effective communication channels with team members and senior management, regularly circulating project and team status reports to keep all stakeholders informed.Key Achievements:Methodology Transition: Successfully streamlined the development team's capacity by transitioning from a traditional waterfall methodology to an Agile approach, enhancing project efficiency.Analytics Accessibility: Improved access to analytics for internal teams, reducing the need for technical staff involvement and significantly enhancing customer response times.Enhanced Development Process: Implemented a new user story design format, reducing developer rework and optimizing the development process.User Interface Enhancement: Designed and implemented a user-friendly interface that reduced staff data entry time by 50%, improving overall operational efficiency.In this role, I had the opportunity to lead a department tasked with collecting point-of-sale data for the crop production industry across Canada, emphasizing my leadership and project management skills.

As a Business Analyst at AgData, I functioned as a self-directed leader, driving internal process improvements, and collaborating closely with client teams to enhance operations and deliver value-added solutions.Key Responsibilities and Contributions:Process Improvements: I took the initiative to lead internal process improvements, encompassing workflows, system reviews, and accuracy enhancements. These efforts contributed to overall operational efficiency.Data Analysis: I developed a customized toolset to explore data sets, identify data deficiencies, and spot trends, enhancing our ability to provide data-driven insights.Client Consultation: I engaged with client teams to share technical best practices and collaborate on project scoping documents, spec sheets, mockups, timelines, and resource management, ensuring a collaborative approach to project success.Key Achievements:New Client Service Offering: I played a pivotal role in producing a new client service offering that generated an additional $25,000 in sales, demonstrating my ability to identify and capitalize on business opportunities.CRM System Implementation: I successfully scoped and managed the on-time implementation of a custom CRM system for a client team, improving their operational efficiency and customer relationship management.Internal BI Tools: I produced standardized internal Business Intelligence (BI) tools that significantly improved data accuracy and timeliness, enhancing our ability to provide valuable insights.During my tenure as a Business Analyst, I contributed to process enhancements, data-driven solutions, and revenue generation while collaborating closely with client teams to drive project success.

As an Account Manager at AgData, I held the responsibility of overseeing the day-to-day operations of three client accounts, each belonging to crop production companies. My role extended to managing and mentoring a team of seven individuals, with a focus on developing performance metrics and guiding staff towards either onsite or offsite training opportunities.Key Responsibilities and Contributions:Client Oversight: I provided dedicated and proactive oversight for the three client accounts under my purview, ensuring their needs and expectations were met effectively.Team Mentoring: I played a crucial role in mentoring and developing my team, emphasizing the importance of performance metrics and continuous improvement.Standardized Procedures: To enhance operational efficiency, I created standardized operating procedures for common tasks among clients, streamlining processes.Timeline Management: I assumed the leadership role in managing timelines and keeping clients updated on project statuses, facilitating clear and transparent communication.Key Achievements:Sales Status Dashboard: I developed a territory sales status dashboard that reduced data aggregation time by 60%, significantly enhancing our ability to track and report on sales performance.Project Reporting Standardization: By implementing a new project health reporting format, I drove the standardization of reporting practices across client accounts, ensuring consistency and accuracy.As an Account Manager, I was committed to ensuring the satisfaction of crop production company clients, optimizing team performance, and improving operational processes to drive efficiency and effectiveness.

As an Account Coordinator at AgData, I was responsible for managing day-to-day client interactions with a specific client account. In this role, I worked closely with a team of three staff members to ensure client satisfaction and the successful implementation of various projects.Key Responsibilities and Contributions:Client Relationship Management: I served as the primary point of contact for the client, maintaining regular interactions and addressing their needs effectively.Program Logic Development: I designed and implemented program logic to calculate rebate programs based on customer purchases, contributing to revenue generation and customer satisfaction.Client Web Portal Implementation: Using a waterfall methodology, I oversaw the implementation of a client web portal. This portal incorporated sales reporting, custom payment logic, and metrics by user, providing the client with valuable tools for data management.Key Achievements:Client Query Tool: I introduced a client-facing query tool, eliminating the need for ad hoc client requested data pulls, streamlining processes, and enhancing efficiency.Sarbanes-Oxley Compliance: I successfully produced Sarbanes-Oxley compliant program payments totaling $40 million per year, ensuring financial integrity and compliance with regulatory standards.Timelines and Reporting: I managed development timelines and client status reporting, ensuring that projects were delivered on schedule and that clients were kept well-informed.As an Account Coordinator, I played a pivotal role in managing client relationships, implementing solutions, and ensuring compliance and efficiency, ultimately contributing to the success of the client account.

As a Customer Service Representative at AgData, my role was primarily focused on providing exceptional service to clients by handling inbound calls and ensuring the accuracy of program payments.Key Responsibilities and Contributions:Inbound Call Handling: I managed inbound calls at the client call center, addressing client inquiries and providing timely and effective assistance.Data Analysis and Accuracy Checks: I performed data analysis and accuracy checks on data used in program payments, ensuring that financial transactions were precise and error-free.Data Entry: I completed data entry of customer-supplied forms, contributing to the efficient processing of client data.Key Achievements:Automation of Audit Process: I developed an Excel calculator that automated test cases, significantly reducing audit time by 75%. This innovation improved efficiency and accuracy in the audit process.In my role as a Customer Service Representative, I demonstrated a commitment to client satisfaction, accuracy in financial transactions, and continuous improvement through automation.

In my early career as a Project Manager at the Wildlife Conservation Society in Zambia, I had the opportunity to manage the start-up of a small-scale soybean growers project in the Luangwa Valley. During this phase, I sourced necessary expertise and materials, coordinated logistics, and conducted training for local trainers. Additionally, I prepared reports for the country director and international donors.In this role, I contributed to the initiation and management of a vital project that supported local agricultural development and conservation efforts in Zambia.