Brad Carruthers Email & Phone Number

Spokane, Wa, Us

Spokane, Washington

Responsible for 3rd-party vendors/suppliers relationships. Developed and implemented client support process. Performed wide range of data analysis, measurement, and audit activities.• Managed 100+ existing and potential vendor relationships with combined annual spend of >$5MM. Included contract renewals, reviews, and negotiations, financial governance, issue escalation.• Developed and managed support models for new client facing products & services.• Supported product road-mapping, design, compliance, and risk oversight of Client UI/apps.• Performed data quality analysis and provided recommendations on issue resolution.• Managed internal audit and tracking of capitalizable resources resulting in $2MM annual savings.

Spokane, Washington Area

Responsible for the management and growth of our Commercial Card Products. This included development & delivery of new products/features, working with vendors (e.g. Visa) to determine product position relative to market changes, product performance reporting, issue triage/escalation/management, and working to ensure product enhancements are thoroughly communicated to internal & external clients.• Developed and launched commercial payment processing platform (vendor integration).• Developed and delivered monthly/ad-hoc product performance reporting for Commercial Credit Cards, Business Credit Cards, Merchant Payment Services.• Served as point of contact for development and implementation of new product features.• Worked closely with the Marketing Department to promote products and maintain brand standards.• Served as client engagement point of escalation.• Developed custom branded credit cards for commercial card clients.

Spokane, Washington Area

Served as Project Manager for small, medium, and large-scale initiatives impacting a wide array of customer segments from various lines of business within Bank of America’s consumer/retail organization.• Developed and managed multi-generational project frameworks/timelines for initiatives scheduled to last 3-18 months in duration.• Created & deployed customer service engagement plans across domestic and international contact centers.• Supported Project Management Office (PMO) to ensure appropriate resource allocation.

Spokane, Washington, United States

Product Design & DeliveryTraining Delivery & FacilitationCustomer ServiceCustomer Service - Escalation ManagementQuality Monitoring & Associate Development

Bachelor'S Degree, Management Information Systems, General

Associate Of Arts (Aa), Business Administration And Management, General

Activities and Societies: Member of the 1996 & 1997 men's soccer teams