Bradly Rhoads Email & Phone Number

Providence, Rhode Island, United States

• Orchestrated seamless logistics for product orders, ensuring timely fulfillment and delivery to customers.• Managed the intake, auditing, and distribution of cellular test devices to designated testing markets, maintaining accurate inventory records.• Coordinated with cellular network providers to conduct comprehensive signal tests across diverse locations, ensuring optimal performance and reliability.• Generated detailed reports to document testing outcomes and facilitate informed decision-making by supervisors.• Implemented efficient processes for inventory management, including receiving, auditing, and shipping out cellular test devices to designated testing markets.• Developed and maintained strong relationships with suppliers and vendors to ensure timely procurement of necessary materials and equipment.• Resolved any logistical issues or delays promptly to minimize disruptions to operations and maintain customer satisfaction.

Chambersburg, Pennsylvania, United States

• Provided entertaining on-air content as a Weekend and Slot-In DJ for a local classic rock station.• Produced commercials with attention to detail and adherence to station standards.• Managed prize winner records with accuracy and organization.• Proficient in operating Dad by Enco and WideOrbit systems for radio station operations.

Frederick, Maryland, United States

• Conducted comprehensive field tests to evaluate the performance of cellular phones across various networks, including Verizon, AT&T, Sprint, and T-Mobile, in diverse geographical locations.• Utilized specialized testing equipment and software to measure signal strength, call quality, data transfer rates, and battery usage under real-world conditions.• Identified and documented any anomalies or issues encountered during testing, such as dropped calls, network congestion, or device malfunctions, to provide valuable feedback to development teams.• Collaborated closely with network operators and technology providers to troubleshoot and resolve performance-related issues, ensuring optimal user experience.• Demonstrated flexibility and adaptability in adjusting testing methodologies and parameters based on evolving industry standards, network configurations, and user requirements.

Hagerstown, Maryland, United States

• Provided expert technical assistance and problem resolution to customers and front-line representatives, addressing escalated issues and complex inquiries with efficiency and professionalism.• Leveraged in-depth product knowledge and troubleshooting skills to diagnose and resolve technical issues related to point-of-sale (POS) systems, ensuring minimal disruption to business operations.• Collaborated closely with first-level support teams to triage and prioritize incoming support requests, effectively managing workload and meeting service level agreements (SLAs).• Utilized remote access tools and diagnostic software to perform advanced troubleshooting and configuration tasks, resolving issues promptly and minimizing downtime for customers.• Documented all interactions and resolutions accurately and comprehensively in the ticketing system, maintaining detailed records for future reference and analysis.• Proactively identified recurring issues and trends, escalating them to appropriate teams for further investigation and resolution, and contributing to continuous improvement initiatives.

Chambersburg, Pennsylvania, United States

• Led and supervised a team of employees within the Connection Center department, ensuring adherence to company policies and procedures while delivering exceptional customer service.• Managed day-to-day operations, including inventory management, sales performance, and employee scheduling, to achieve departmental goals and objectives.• Stayed informed about the latest developments in cell phone technologies, satellite TV and radio services, and internet providers, providing expert advice and guidance to customers and staff.• Cultivated a customer-focused culture within the department, coaching and mentoring team members to exceed sales targets and deliver personalized solutions tailored to each customer's needs.• Collaborated with external representatives from major service providers such as Verizon and AT&T to negotiate pricing, promotions, and service agreements, optimizing profitability and customer satisfaction.• Implemented sales strategies and promotional campaigns to drive revenue growth and increase market share, analyzing sales data and customer feedback to identify opportunities for improvement.• Conducted regular performance evaluations and provided ongoing training and development opportunities to team members, fostering a positive and supportive work environment.

Associate Of Arts - Aa, Computer Networks And Security

Education record