Bradly Rhoads Email & Phone Number

Providence, Rhode Island, United States

• Orchestrated seamless logistics for product orders, ensuring timely fulfillment and delivery to customers.
• Managed the intake, auditing, and distribution of cellular test devices to designated testing markets, maintaining accurate inventory records.
• Coordinated with cellular network providers to conduct comprehensive signal tests across diverse locations, ensuring optimal performance and reliability.
• Generated detailed reports to document testing outcomes and facilitate informed decision-making by supervisors.
• Implemented efficient processes for inventory management, including receiving, auditing, and shipping out cellular test devices to designated testing markets.
• Developed and maintained strong relationships with suppliers and vendors to ensure timely procurement of necessary materials and equipment.

Chambersburg, Pennsylvania, United States

• Provided entertaining on-air content as a Weekend and Slot-In DJ for a local classic rock station.
• Produced commercials with attention to detail and adherence to station standards.
• Managed prize winner records with accuracy and organization.
• Proficient in operating Dad by Enco and WideOrbit systems for radio station operations.

Frederick, Maryland, United States

• Conducted comprehensive field tests to evaluate the performance of cellular phones across various networks, including Verizon, AT&T, Sprint, and T-Mobile, in diverse geographical locations.
• Utilized specialized testing equipment and software to measure signal strength, call quality, data transfer rates, and battery usage under real-world conditions.
• Identified and documented any anomalies or issues encountered during testing, such as dropped calls, network congestion, or device malfunctions, to provide valuable feedback to development teams.
• Collaborated closely with network operators and technology providers to troubleshoot and resolve performance-related issues, ensuring optimal user experience.
• Demonstrated flexibility and adaptability in adjusting testing methodologies and parameters based on evolving industry standards, network configurations, and user requirements.

Hagerstown, Maryland, United States

• Provided expert technical assistance and problem resolution to customers and front-line representatives, addressing escalated issues and complex inquiries with efficiency and professionalism.
• Leveraged in-depth product knowledge and troubleshooting skills to diagnose and resolve technical issues related to point-of-sale (POS) systems, ensuring minimal disruption to business operations.
• Collaborated closely with first-level support teams to triage and prioritize incoming support requests, effectively managing workload and meeting service level agreements (SLAs).
• Utilized remote access tools and diagnostic software to perform advanced troubleshooting and configuration tasks, resolving issues promptly and minimizing downtime for customers.
• Documented all interactions and resolutions accurately and comprehensively in the ticketing system, maintaining detailed records for future reference and analysis.
• Proactively identified recurring issues and trends, escalating them to appropriate teams for further investigation and resolution, and contributing to continuous improvement initiatives.

Chambersburg, Pennsylvania, United States

• Led and supervised a team of employees within the Connection Center department, ensuring adherence to company policies and procedures while delivering exceptional customer service.
• Managed day-to-day operations, including inventory management, sales performance, and employee scheduling, to achieve departmental goals and objectives.
• Stayed informed about the latest developments in cell phone technologies, satellite TV and radio services, and internet providers, providing expert advice and guidance to customers and staff.
• Cultivated a customer-focused culture within the department, coaching and mentoring team members to exceed sales targets and deliver personalized solutions tailored to each customer's needs.
• Collaborated with external representatives from major service providers such as Verizon and AT&T to negotiate pricing, promotions, and service agreements, optimizing profitability and customer satisfaction.
• Implemented sales strategies and promotional campaigns to drive revenue growth and increase market share, analyzing sales data and customer feedback to identify opportunities for improvement.

Associate Of Arts - Aa, Computer Networks And Security

Education record