Brad Marsh Email & Phone Number

Sydney, Nsw, Au

Austin, Texas, Us

Austin, Texas, Us

Seattle, Wa, Us

This role has pivoted away from a much of the devops role that I once played, moving heavily into a software development manager role. Within this role I have built out and manage a double figure high performance team with a direct report leader. In this role I own and manage 2 distinct business areas leading 5 squads. 1/ Ownership of the operating system which runs on all Linux based engines (all but SQL Server). Under this business we test, secure improve and release new operating systems for over 2 million databases. I have the responsibility of major and minor operating system upgrades and coordination with each of the RDS engines and improving the business ability to move quickly with new releases through DevOps best practices. 2/ Internal applications and data insights. Under this business I own 4 squads. My primary customers are internal (our products and decisions influence external customers also), who require and demand detailed insights into their RDS business units. These insights are developed through a multi- disciplined team, focused on high throughput and quality, low latency distributed data pipelines that are multi layered cleansing the data for user consumption. Through generation of these insights, it enables me to influence the RDS’s businesses roadmap and priorities in partnership with GM’s and other snr. leaders. I also built and own additional critical tooling developed that is an in-house benchmarking service that integrate with RDS engines and OS's ensuring that our releases are held to a high bar.

Seattle, Wa, Us

This is the same role as stated below however, I headed back to Sydney, AUS to continue this role. In this role I built out three high performance DevOps teams across three time zones. I managed a small leadership team and numerous technical leads reporting into to myself. My organisation was a lean high performing 26-person team. I owned the operations for Aurora MySQL, MySQL and MariaDB, these services are a multi-billion dollar business.I lead and drove the management customer and automated alarming tickets, driving events (outages), service operating costs and leading weekly metrics reviews in search of ongoing improvements to operating our services.In this role I was also the driving force in getting Aurora to provide a public SLA to our customers, devising the first iteration of the availability measurement while providing mechanisms for product managers to converse with customers about their availability goals.Specific to the DevOps, I owned building out new AWS regions for Aurora (AWS’s “fastest growing service of all time”), along with building and supporting critical internal tooling and automation that improved speed and quality of releases.

Seattle, Wa, Us

In this role I relocated to the Seattle, USA to head and build out three high performance DevOps teams across three time zones. I managed a small management team and numerous technical leads reporting into to myself. My organisation was a lean high performing 26-person team. I owned the operations for Aurora MySQL, MySQL and MariaDB, these services are a multi-billion dollar business.I lead and drove the management customer and automated alarming tickets, driving events (outages), service operating costs and leading weekly metrics reviews in search of ongoing improvements to operating our services.In this role I was also the driving force in getting Aurora to provide a public SLA to our customers, devising the first iteration of the availability measurement while providing mechanisms for product managers to converse with customers about their availability goals.Specific to the DevOps, I owned building out new AWS regions for Aurora (AWS’s “fastest growing service of all time”), along with building and supporting critical internal tooling and automation that improved speed and quality of releases.

Seattle, Wa, Us

In this role I headed and built out three high performance DevOps teams across three time zones, with two direct reports and numerous technical leads reporting to me. I owned the direct operations with respect to managing tickets, driving events (outages), customer, service operating costs and driving the metrics for service availability. With respect to DevOps, I owned building out new AWS regions for Aurora (AWS’s “fastest growing service of all time”), along with building out critical tooling and automation that assisted with managing the operational aspects of the role.

Seattle, Wa, Us

As a snr. Operations manager, my roles was split into three functions, first and foremost a people manager, this included ongoing hiring, performance management and promotion. Second, was to look for opportunities, these included process improvements, tooling improvements, training and KPI improvements. With respect to KPI’s and engineer metrics, I was a trailblazer that was able to influence leadership and shape a global team of 500+ engineers. The third area of responsibility; was profile owner (a profile is a collection of AWS services). As a global profile leader, I took on the responsibility and managed 16 AWS services. I lead this organisation consisting of a total of 120+ heads. Managing 6 direct report managers and 15 direct report IC's. distributed over the Americas, APAC, and EMEA. This role required me to manage the relationship with these 16 services to ensure that they were collaborating with content, up coming feature releases, customer feedback and business metrics relating to each service as well as facilitating training needs to support our customers.

Seattle, Wa, Us

I was hired as one of two founding operations managers for the AWS Premium Support in Sydney (Australia). I started in this role with less than 20 engineers on hand; I played a major role in partnering with our recruiting team to increase our velocity of hiring without compromising on my high standards. It was my responsibility to ensure that we adopted global processes yet ensure that I was leading a team fitting the Australian culture. I would frequently share our success as a team with the global support leadership to help improve the support business through these implementations.

Sydney, Nsw, Au

I was hired as one of two founding operations managers for the AWS Premium Support in Sydney (Australia). I started in this role with less than 20 engineers on hand; I played a major role in partnering with our recruiting team to increase our velocity of hiring without compromising on my high standards. It was my responsibility to ensure that we adopted global processes yet ensure that I was leading a team fitting the Australian culture. I would frequently share our success as a team with the global support leadership to help improve the support business through these implementations.

Sydney, Nsw, Au

Build, Maintain and manage the hosting environment at Elcom, the hosting environment consists of primarily 40+ windows servers Provide 2nd and 3rd level Support to clients. Support a vast range of Microsoft products with a heavy emphasis on, Microsoft SQL server 2000, 2005 and 2008, Server 2000, 2003 and 2008; Microsoft Exchange Server 2003/2007.Significant interaction with IIS 5, 6 and 7, Microsoft SharePoint Server 2007, Microsoft CRM 3.0 and 4.0, Microsoft SQL server 2005, 2005 and 2008. Active Directory, group policies, Multiple AD Trees, forests and trusts. Architect and advice clients of best practices regarding Elcom’s product, this also includes research into various technologies to provide fault tolerance and redundancy.Plan, document and manage all server and platform migrations to later software / hardware Creation and day to day management of all IT departments’ Annual budgets and monthly OPEX (Operating Expenses), this also extends to the procurement of the hardware and software defined within the annual budget.Facilitate regular meetings (Scrums) with the development team, to ensure that all development requirements can and have been meet in order to further develop and grow Elcom’s product offering.Regularly document and review procedures and policies that relate to the systems team.Perform ongoing needs assessments and audits to determine priorities and resource allocation between the all of the relevant teams. This also extends to monthly Reporting submitted upper management.Suggest, implement and maintain best practice security measures, these suggestions would be presented to the technical Director on a monthly basis.Research new innovative technologies and apply these to better Elcom’s processes and products.Assist a team of developers with server side / code errors around the .NET platform, IIS and SQL server.On Call after hours for both internal and external events.

Sydney, New South Wales, Au

Training of external clients Help Desk support at first and Second levels of support for propriety applications (SQL driven) Maintain Server backups Build and maintain windows 2003 Server Regularly service all workstations, both hardware and software Achieving individual & business KPI’s and targets Assisting team members

Itil

Hosting Microsoft Products Using Windows Server 2003

Managing And Maintaining A Microsoft Windows Server 2003 Environment

Business (Frontline Management) Certificate Iv

Education record

Network Engineering, Internetworking, It

Hsc