Brad Mcminn Email & Phone Number

Charlotte, North Carolina Area

Charlotte Area, North Carolina

Charlotte, North Carolina Area

Responsible for all customer and internal operations.

Responsible for all sales center operations and financials for 100 sales agents in a Charlotte-based sales center. Directed activities for business and operations analysts, sales center leadership, trainers, software developers, and quality assurance specialists. Developed customer lifetime value model incorporating region & product specific margins, attrition, and bad debt and utilizing linear and logistic regression to drive monthly customer value created.

Management-Responsible for all sales center operations and financials for 100 sales center agents, 10 management staff , and a $6MM annual budget. Oversaw business growth of over 400% in two years.-Reporting into one of four Executive Vice Presidents, directed activities for business and operations analysts, sales center leadership, trainers, software developers, and quality assurance specialists.Quantitative Analysis/Technical Expertise-Developed customer lifetime value model incorporating region & product specific margins, attrition, and bad debt and utilizing linear and logistic regression to drive monthly customer value created from $715K to $4MM in 12 months.-Designed, tested, and implemented several A/B split tests related to interactive voice response initiatives, product offerings, and outreach strategies driving $7MM in incremental value.Communication -Invited by teaching staff at UVA and Virginia Tech to lead seminars on interactive marketing. Conducted over 40 on-site interviews at Wake Forest University, UVA, and Virginia Tech as part of a new undergraduate recruiting program-Conducted and led four one-week 10-person training sessions related to product and business knowledge to newly hired staff

-Reporting to the VP of Operations and VP of Finance, created a standard reporting process and a profitability model to highlight key financial and performance metrics for the Professional Services team-Planned, organized, delegated tasks for, and completed a project to institute a new customer-facing communication channel for distribution of product documentation and industry best practices-Led sector review on Human Services industry, analyzing the $9.8B market and highlighting strategic growth areas; uncovered and evaluated two high-growth investment opportunities

Management-Directed a team of six technical consultants during two operational releases and ten sub-releases for a $2.5MM provider enrollment system by creating enhancement release plans, assigning tasks, reviewing code, and ensuring timely execution.-Acted as senior subject matter expert regarding the enrollment software system and Medicare provider enrollment by providing guidance to the project team as team size grew from 10 to 45 persons-Initiated and orchestrated a process improvement effort to consolidate 5,000 project artifacts to a single document management repository in order to achieve CMMI Level 2 certification.Quantitative Analysis/Technical Expertise-Produced the functional and technical architecture to implement a $10MM web-enabled interface to the enrollment software system using Java 2 Platform, Enterprise Edition. Co-authored and reviewed 1,500+ page software design document delivered to the client describing the system.-Designed and developed the third major release of a software application capturing data for all 3 million Medicare providers/suppliers seeking funding from the Centers for Medicare & Medicaid Services.Communication -Conducted and led a series of two-day onsite training sessions for a total of 100 end-users of the enrollment software system.-Interfaced directly with the client and end-users to gather requirements, perform software updates, troubleshoot, and provide production support resulting in client satisfaction rating of 9/10

Master Of Information And Data Science, Masters Of Information And Data Science

Master Of Business Administration (Mba), General Management

Bs, Ba, Computer Science, Economics