Brad Miller

Brad Miller Email and Phone Number

Global Program Management | Cloud Solutions | Proven Leader | Transformation Agent | Customer Experience
Brad Miller's Location
Garland, Texas, United States, United States
About Brad Miller

What I Do:I am a high performing program management leader with a passion for team development, operational improvement and delivering results which lead to a positive customer experience. I have over 15 years of experience leading projects and teams to deliver innovative solutions for clients by focusing on increased productivity and effectiveness which yield exceptional cost savings and business outcomes.My Expertise Includes:Driven success in program leadership for large-scale programs and projects with direct oversight of strategic vision, mission-critical planning, and organizational effectiveness. Stellar track record of building and directing operations teams, including collaboration with multifaceted departments to drive successful business strategies and delivery of client solutions. Collaborative and balanced approach to managing expectations with functional and technical groups and decisively solving problems. Career track includes contributions to high-performance work cultures with a demonstrated ability to partner throughout all levels of the organization.Why I am Different:I am committed to excellence both within my own performance as well as the performance of those I lead. I seek to lead by example and foster a genuine and authentic relationship with my team. It is a privilege to lead and inspire others by focusing on the strengths of individuals, encouraging self-directed decisions which lead to a greater degree of empowerment and a higher standard of performance. What Others Say:My colleagues know me as positive, detailed oriented, results driven and empathic. A natural leader who exhibits the highest degree of honesty and integrity and one who provides effective, consistent, and clear communication to foster a positive work environment.

Brad Miller's Current Company Details

Global Program Management | Cloud Solutions | Proven Leader | Transformation Agent | Customer Experience
Brad Miller Work Experience Details
  • Mce Systems
    Senior Project Manager
    Mce Systems Jan 2024 - Sep 2024
    Dallas, Texas, United States
  • Avaya
    Director – Project / Program Management – Western Us And Canada
    Avaya Jan 2021 - Mar 2023
    Coppell, Tx
    Directed a diverse and talented team of 30 project and program managers with responsibility for implementation of innovative solutions for large enterprise clients. Drove successful migration of large enterprise clients to the company’s private cloud solution. Oversaw all program profit and loss management, including quarterly revenue run-rates of $3M+ per quarter. Managed all organizational effectiveness, resource planning, and client satisfaction to drive business growth. Negotiated contracts per company compliance and industry best practices to maintain consistency.
  • Avaya
    Director – Project / Program Management – Private Cloud And Managed Services
    Avaya Jan 2019 - Dec 2020
    Texas, United States
    Held direct responsibility for program management regarding migration and implementation of large enterprise clients to company private cloud solutions. Directed all business growth, profit and financial operations, and contractual compliance. Led and collaborated with a talented and diverse global team of 20 program managers to streamline communications and cement operations. Provided world class customer and client service in a professional and courteous manner. Utilized proven and demonstrated knowledge of the field to troubleshoot issues and concerns until resolution
  • Avaya
    Leader – Service Readiness (Contracted With Dxc Technology)
    Avaya Jan 2014 - Dec 2018
    Texas, United States
    Oversaw all operational leadership for a talented and high performing team of 70+, including technical specialists, service design, and engineering support to drive managed services operations. Ensured proper organizational performance, resource allocation, and regulatory compliance. Managed 150+ programs, including implementation of comprehensive operations, revenue growth, and meeting all profitability targets.
  • Avaya
    Leader – Apcs Service Transition
    Avaya Jan 2013 - Dec 2013
    Texas, United States
    Directed all operations for a team of 15+ project managers with direct responsibility for implementation of complex managed service programs. Ensured proper resource allocation, workload delegation, and organizational effectiveness to streamline operations. Managed a wide range of projects from creation through completion, including all milestones and deliverables.
  • Avaya
    Client Principal – Verizon Account
    Avaya Jan 2012 - Dec 2012
    Texas, United States
    Held direct responsibility for delivery of new APS services to Verizon IT and Verizon Wireless accounts. Worked directly with multiple teams, including Sales, Program Management, and Project Management to streamline operations and maintain consistency. Met and exceeded all strategic initiatives and revenue targets to drive business growth.
  • Avaya
    Leader – Si/Sp Region With Avaya Professional Services
    Avaya Jan 2010 - Dec 2011
    Texas, United States
    Planned and implemented strategic vision, mission critical initiatives, and training for talented and diverse teams. Managed comprehensive service delivery, including pre-sales through implementation, project sign-off, and operations hand-off. Recruited, hired, and trained a high performing team of Project Managers and Consultants, including delegating workload and personnel evaluations. Drove all revenue and profit performance in collaboration with senior leadership to identify complex business needs and recommend innovative solutions.
  • Nortel Networks
    Project Manager/Program Management Director/Customer Success Director/Program Executive
    Nortel Networks May 1984 - Dec 2009
    Texas, United States

Brad Miller Education Details

Frequently Asked Questions about Brad Miller

What is Brad Miller's role at the current company?

Brad Miller's current role is Global Program Management | Cloud Solutions | Proven Leader | Transformation Agent | Customer Experience.

What schools did Brad Miller attend?

Brad Miller attended East Texas Baptist University.

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